Sprint Galaxy S8 Images not downloading in messaging app

[rosede]

I've had my S8 for a couple of weeks now. There have been a couple of instances where someone sent me an image in the messaging app, but the image is blurry. When I try to click on it, I get a message that say's that the image hasn't been downloaded. I see no way to download the image.

Whats going on? I've never had this issue with previous version of Samsung Galaxy phones.

Thanks

Daryl

 

[mary beth hale]

Hi. In message settings >more settings >multimedia settings... Do you have "auto retrieve" button on?

 

[mary beth hale]

Wierd that it only happens occasionally. Wish I could help. I'm assuming you're talking about the Samsung message app that comes as default?

 

[mary beth hale]

Also, maybe double check your mms apn

 

[Morty2264]

My recommendation to you is to download another messaging app - like Textra - and seeing if the picture/MMS issue still persists in that app.

 

[Laura Knotek]

My recommendation to you is to download another messaging app - like Textra - and seeing if the picture/MMS issue still persists in that app.

I second this. I use Textra, and it works well for me with both SMS and MMS.

 

[rosede]

Hi. In message settings >more settings >multimedia settings... Do you have "auto retrieve" button on?

Yes, Auto Retrieve is turn on......

 

[rosede]

Wierd that it only happens occasionally. Wish I could help. I'm assuming you're talking about the Samsung message app that comes as default?

.....Yes, it only happens occasionally. Happened with on my wife's phone as well.

 

[rosede]

Also, maybe double check your mms apn

....I'm not sure what the mms apn is. I'm assuming that you mean the messaging app?

 

[rosede]

My recommendation to you is to download another messaging app - like Textra - and seeing if the picture/MMS issue still persists in that app.

Sounds like Textra is a preferred option. I wasn't happy with the default app, so I'll give Textra a try and see if this issue persists.

Daryl

 

[rosede]

Thank you to all who responded. I appreciate the help.

Daryl

 

[Morty2264]

Sounds like Textra is a preferred option. I wasn't happy with the default app, so I'll give Textra a try and see if this issue persists.

Daryl

I've been using Textra for years (and upgraded to the Pro version - that's how much I liked it; and I usually don't pay for things on Google Play haha); and have not been disappointed. Give it a try and see if that fixes anything for you!

 

[RoxyLady0079]

My mom had the same issue with her S8 and in order to fix the issue she had to turn off chat messaging. Go into your messaging settings>chat settings>default message type and you'll see where you can switch to SMS/MMS messaging instead of using chat messaging. Hope this helps

 

[calindor]

I had this problem as soon as I updated my Samsung Galaxy S8 (GS8) to the Android Oreo operating system.

I tried a whole bunch of suggestions and I did these 3 easy things which fixed it for me:

#1 - Enabled auto-download
Step 1: Open android Messaging app in your Oreo devices
Step 2: Tap on three vertical dots at top right corner
Step 3: Select Settings
Step 4: Tap on Advanced
Step 5: Enable auto-download MMS if disable
(mine was enabled, but this is important to check)

-then-

#2 - Clear cache and data for mms services
Step 1: Go to settings in your Oreo devices
Step 2: Tap on apps & notifications
Step 3: Choose "All Apps" from drop down menu
Step 4: Tap on menu (3 dots) in top right corner
Step 5: Tap on show system apps
Step 6: Find "MmsService" and tap on it
Step 7: Tap on storage
Step 8: Tap on "clear cache" and then after that "clear data" (you don't lose any messages)

-then-

#3 - Restart phone


Hope that works for you as well as it did for me!