Intermittent problem: The other party cannot hear my voice.

[nicksmagpie]

Hi...ist post.....Got a Samsung Galaxy S4 GT-19195....recently.....some times if somebody if I get a call...the other party cant hear me....I hear them.....dont happen every time.....

Same if I ring somebody.

Recently....and I dont know if my fault was before or after....I uninstalled S-voice from my list of app......could that be to do with my problem.

Nick in the UK.

 

[methodman89]

An S4? Assuming you cleared the cache and rebooted, that phone must be at least 8 years old. Probably not worth fixing.

 

[nicksmagpie]

An S4? Assuming you cleared the cache and rebooted, that phone must be at least 8 years old. Probably not worth fixing.

Was hoping something I could sort out myself.....happy with the phone....does all I need.

 

[methodman89]

Did you clear the cache partition and reboot? Are you using wifi calling?

 

[nicksmagpie]

Done several reboots....could you remind me how to clear cache.

 

[methodman89]

Turn off the phone.
Hold down Up Volume, Bixby Button and Power Button simultaneously.
A dos looking menu should pop up with Clear Cache as an option.

 

[B. Diddy]

Wow, that phone is a real blast from the past!

Really old phones like that can have more problems with network band support, since they were more likely to be intended for only certain carriers or certain regions. What carrier are you currently on? You can see the supported bands for that phone on this page: https://www.phonemore.com/specs/samsung/galaxy-s4-mini/lte-gt-i9195-8gb/. Cross-reference that with the 4G bands your carrier supports. If there's minimal overlap, that could lead to generally worse reception.

 

[nicksmagpie]

Wow, that phone is a real blast from the past!

Really old phones like that can have more problems with network band support, since they were more likely to be intended for only certain carriers or certain regions. What carrier are you currently on? You can see the supported bands for that phone on this page: https://www.phonemore.com/specs/samsung/galaxy-s4-mini/lte-gt-i9195-8gb/. Cross-reference that with the 4G bands your carrier supports. If there's minimal overlap, that could lead to generally worse reception.

I get good strong reception......only prob....my phones mic sometimes apears not to work.

 

[nicksmagpie]

Turn off the phone.
Hold down Up Volume, Bixby Button and Power Button simultaneously.
A dos looking menu should pop up with Clear Cache as an option.

Ok thanks for that....I get 6 choices.

Re-boot now....Apply update from ADB....Wipe Factory Data Reset....Wipe Cache Partition....Apply update from Cache.

I can only imagine its the first choice reboot System Now.....but I will hang fine on that till I am sure??

 

[nicksmagpie]

Did you clear the cache partition and reboot? Are you using wifi calling?

No just reboot....should I select Wipe Cache Partition instead.

 

[methodman89]

No just reboot....should I select Wipe Cache Partition instead.

Yes

 

[nicksmagpie]

Yes

I take it wont be anything I dont want to loose in the Cache Partition

 

[B. Diddy]

I take it wont be anything I dont want to loose in the Cache Partition

Cached data is always temporary, unimportant data. You won't lose any personal data.

 

[nicksmagpie]

Cached data is always temporary, unimportant data. You won't lose any personal data.

Ok thank you.

Just noticed before I erase the cached data.....on the reboot screen I see an error warning.....is it relevant?

 

[methodman89]

It depends. What does it say? Did you clear the cache? If not, do so.

 

[winmod21]

Ok thank you.

Just noticed before I erase the cached data.....on the reboot screen I see an error warning.....is it relevant?

It depends. What does it say? Did you clear the cache? If not, do so.

I think it typ says something like: "Wipe cache partition - THIS CAN NOT BE UNDONE!"... with a "Yes/No" choice.

 

[methodman89]

That's normal. Clear the cache partition.

 

[nicksmagpie]

Ok error msg gone....when I go into reboot screen....there is a red triangle with this symbol in it !....its sat on the green android I suppose it is.

Anyway I will see how the phone behaves over the next day or so and repot back.....I am not a big phone user....

Thank you so much guys for your help so far.

I do hope my phone it ok....just invested in a long life battery....quite fat compared to the std battery.....comes with a replacement back cover as the old cover wont fit with the new battery....on 4th day now without needing to charge...still one 48% battery.

Old one could not make it through the day.

 

[Laura Knotek]

Ok error msg gone....when I go into reboot screen....there is a red triangle with this symbol in it !....its sat on the green android I suppose it is.

Anyway I will see how the phone behaves over the next day or so and repot back.....I am not a big phone user....

Thank you so much guys for your help so far.

I do hope my phone it ok....just invested in a long life battery....quite fat compared to the std battery.....comes with a replacement back cover as the old cover wont fit with the new battery....on 4th day now without needing to charge...still one 48% battery.

Old one could not make it through the day.

Since the device is almost 11 years old, you're probably better off saving towards a current device rather than spending more on it.

 

[nicksmagpie]

Since the device is almost 11 years old, you're probably better off saving towards a current device rather than spending more on it.

But its a perfect phone for me....simple...I dont use a phone for the internet.....not bulky in my pocket.

I can send texts...take good pictures...I can go on line if I need to.

I know I am behind the times but honest.,..its suits me and me needs.

I know its 4g....and one day 4 g wont work.