Pixelfan56
Well-known member
- Oct 13, 2017
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Internet magnifies everything bad
I have a 2 XL, and I don't have issues with screen and love it with the new settings in the update.
My phone works as intended
iPhone X
- Thread starter Userexists
- Start date
Internet magnifies everything bad
I have a 2 XL, and I don't have issues with screen and love it with the new settings in the update.
My phone works as intended
Ha ha, funny how the blue tint is not tolerable for you on the pixel XL but is ok for the iPhone, that has a blue tint as well. Lol.
There's no question having direct brick-and-mortar support is a boon, but there's a pretty broad range of definition that would have to be placed on the phrase "on the spot" for me to have to be in agreement...
Had a cracked screen on an iPhone 7, called the local store on a Monday morning to schedule an appointment. First available? Thursday. And this was just a 'normal' time, not during any special launch period or holiday sales time. They suggest I can get a walk-in appointment. Great. ETA on waiting on arrival? 2-3 hours.
I'm sure that isn't the norm, and may vary widely depending on how many Apple stores are in a market and the demand they serve, but it doesn't set them up as the 'best service' out there by any stretch.
True but only if you live near one. Given the phone is sold just about anywhere the number of stores is miniscule.
phonejunky
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- Nov 8, 2009
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Apple has led the tech world in customer service year after year that’s not even a surprise. You may have a bias against Apple but stop with the nonsense and look at the facts please. They have stores you can get direct help they will replace your phone at the drop of a dime. The wait times are never to long compared to your carrier at peak hours. They’re polite. What else do you want. https://www.laptopmag.com/articles/apple-tech-support
Wildo6882
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- Aug 13, 2010
- 3,360
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https://www.macrumors.com/2017/11/10/iphone-x-green-line-on-display/
Look, another REALLY expensive phone has some serious screen issues. I’d much rather have the blue tint and possible burn in on the 2 XL than a bright green line on my screen.
Look, another REALLY expensive phone has some serious screen issues. I’d much rather have the blue tint and possible burn in on the 2 XL than a bright green line on my screen.
...Did you ready my post, two above yours? A 3-day wait to schedule an appointment, or an estimated 2-3 hour wait as a walk-in?
Longest I've ever had to wait at my carrier (T-Mobile) was about 45 minutes, and that was during the holiday season.
I understand you want to believe everyone trails Apple, but that's simply not the case. My experience above (which was the worst I've seen, but not terribly atypical) aside, let's consider two scenarios:
1. You require a repair, perhaps for a broken screen. Apple has 269 locations in the US to provide service (but those are not strictly service locations, so you're fighting with sales and other general customers for a spot in line). Google works with UBREAKIFIX for repairs, and they have 341 locations in the US.
Much greater availability for Pixels to attain repair, with locations much more readily accessible to people in a wider geographic area, and those locations are solely catering to repair.
2. Your device needs to be replaced. Apple can replace devices at their store, so same day replacement is possible, though you're rolling the dice as to how long it will take to get a walk-in appointment if reservations are delayed to later days. Google sends replacements via next-day-air. I agree that Apple can be more convenient here - if the urgency to have it replaced ASAP outweighs the convenience of having it delivered to you the following day and avoiding traveling to a store to endure unknown wait times.
As to taking care of its customers? I have a 2013 Nexus 7 that had an issue with its motherboard about a year ago - about 2 years after the warranty from Asus had expired. Google got it repaired at no charge, going well above and beyond any reasonable responsibility they bore. Ask the people who had boot loop issues with the Nexus 6P how they felt about Google's service when they replaced those devices with the Pixel XL at no charge...
And in any event you should need to speak to Google customer service, my experience over the past 5 years has been that any time I have needed to contact Google on a support issue, I can reach them by phone or text in under 15 minutes, and almost always under 5 minutes. Possible that some have had terribly long waits? Sure. Some may have had delays as long as I had with Apple, though I anticipate it isn't the norm for Google, and candidly don't expect my experience at Apple was common despite the fact that the majority of my experience with Apple has been with delays order of magnitude greater than those for Google.
nelamvr6
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- Jan 9, 2011
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Where is the feeding frenzy? The merest hint of a color shift on the Pixel 2 XL and every tech media outlet in the world was running round the clock coverage! The iPhone X has an issue and the only place it's reported is that rag?
Wildo6882
Well-known member
- Aug 13, 2010
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I’ve seen it a couple of other places, now. To me, that’s a much bigger issue than blue tint.
Ca_lvn
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- Sep 3, 2016
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iPhone x freezing up literally
https://www.tomsguide.com/us/iphone-x-screen-freezing,news-26101.html
https://www.tomsguide.com/us/iphone-x-screen-freezing,news-26101.html
Apple releases software that's ready, and detailed down to the last point of refinement- they've been at it way too long and control their own hardware. Google has been in beta forever...and don't have their own hardware. You can't even compare it...
I don't care about Apple's stores. I care about the customer service I received when I had an Apple product with a problem. It sucked. I have no bias against Apple, however I do have a bias against fanboys who can't accept the fact that Apple is not perfect and has some flaws.
Ca_lvn
Well-known member
- Sep 3, 2016
- 2,598
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My customer service experience with apple is hands-down best ever too bad the phones such a pita.
And I live in a big city with the Apple Store easy for exchange that way if customer service allows.
However I own zero Apple products and have zero interest
And I live in a big city with the Apple Store easy for exchange that way if customer service allows.
However I own zero Apple products and have zero interest
nelamvr6
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- Jan 9, 2011
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Premium1
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- Nov 7, 2011
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scgf
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- Feb 20, 2014
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Hahaha! Android dominates the market with a whopping 87% worldwide, while iOS comes at a distant second at 12%. My Pixel 2 is running Android 8.0 not a beta.
Wow! iOS 11 has been well documented as easily their most failed OS launch. It's riddled with problems from end to end, but yet there are people that still believe Apple is flawless. Just staggering.
Wildo6882
Well-known member
- Aug 13, 2010
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I can confirm it’s been utter garbage on my 6s Plus. Battery life is terrible. So many little annoying bugs and glitches that I don’t have time to name them all. Apple is usually good about squashing them. But I think I’m on the 3rd or 4th iOS 11 update and some of the more annoying ones remain. Like when I try to respond to a text from the quick reply in Notification Center and it vanishes mid response and I have to open the messages app back up and sometimes start over. Sometimes not. Makes no sense.
chanchan05
Q&A Team
- Nov 22, 2014
- 8,519
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Depends in country. I understand that most people here are from the US, but in some countries there are more brick and mortar Android OEM stores than Apple ones.
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