Issues using Action Memo and S Note on Galaxy Note 5, can I get some help?

leonardp

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Feb 10, 2016
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Issues ussing Action Memo and S Note on Galady Note 5

When I write something in Action Memo using S Pen, I don't have the option 'link to action'. And, also when I use S Note i dont have the option to transform handwriting into text (even after I downloaded the Extension Pack). Could you please help me to fix this problem?
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

Is your device Carrier Branded? It's the second time I've seen this week on users 'missing' the Transform option on S-Note and you're also missing Link to Action, but mine still has both (T-Mobile). Which version of S-Note do you have? Have you tried clearing cache for it?
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

No, my phone is not carrier Branded. I tried deleting the cache for S Note, but its not resolved. The S Note version is 5.0.34. I can use the other features of S Pen, expect transforming handwriting and linking actions. I don't know if it is a problem with handwriting recognition or what
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

I'm on the same version, but I can still see all options... But my phone is T-Mobile, so maybe Samsung screwed something up in their security update? My phone hasn't received any of those since it's carrier branded, but I know those are out for Factory Unlocked models.

Has yours updated?
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

I bought this phones Yesterday. I haven't updated anything yet. I'll have to go and ask the store where I bought this phone about this issue. I appreciate your assistance. Thnx lot :)
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

If you just bought it then I assume you still haven't set it up fully... you can try doing a factory reset and see if that clears the issue. This will wipe out all your data though, so be sure to back up anything that's in there now.
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

This probably isn't the problem but may be worth a mention just in case, on mine I have to first circle the text with the lasso thing (dotted circle), then I have the option to convert to text
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

If you just bought it then I assume you still haven't set it up fully... you can try doing a factory reset and see if that clears the issue. This will wipe out all your data though, so be sure to back up anything that's in there now.
I did a factory reset of my phone, but I still have the same problem...
 
Re: Issues ussing Action Memo and S Note on Galady Note 5

The problem this that even after I select handwriting I dont the option " Transform" 70a779ff-26e5-418c-acf7-083358ad8fea.jpg
 
If you tap on the MORE menu, does anything come up? Long-pressing on the drawing? Anything on Properties?
 
Nothing. On properties is just layouts. Could it be that my phones is rooted and because of this the handwriting transformation in not working. When I tried to install My Knox, it said that My Knox could not be installed because a custom os i already installed in this device. I dont understand what this means, can it be that this phone is rooted? Is there a way to check this?
 

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