Issues using Action Memo and S Note on Galaxy Note 5, can I get some help?

[leonardp]

Issues ussing Action Memo and S Note on Galady Note 5

When I write something in Action Memo using S Pen, I don't have the option 'link to action'. And, also when I use S Note i dont have the option to transform handwriting into text (even after I downloaded the Extension Pack). Could you please help me to fix this problem?

 

[SpookDroid]

Re: Issues ussing Action Memo and S Note on Galady Note 5

Is your device Carrier Branded? It's the second time I've seen this week on users 'missing' the Transform option on S-Note and you're also missing Link to Action, but mine still has both (T-Mobile). Which version of S-Note do you have? Have you tried clearing cache for it?

 

[leonardp]

Re: Issues ussing Action Memo and S Note on Galady Note 5

No, my phone is not carrier Branded. I tried deleting the cache for S Note, but its not resolved. The S Note version is 5.0.34. I can use the other features of S Pen, expect transforming handwriting and linking actions. I don't know if it is a problem with handwriting recognition or what

 

[SpookDroid]

Re: Issues ussing Action Memo and S Note on Galady Note 5

I'm on the same version, but I can still see all options... But my phone is T-Mobile, so maybe Samsung screwed something up in their security update? My phone hasn't received any of those since it's carrier branded, but I know those are out for Factory Unlocked models.

Has yours updated?

 

[leonardp]

Re: Issues ussing Action Memo and S Note on Galady Note 5

I bought this phones Yesterday. I haven't updated anything yet. I'll have to go and ask the store where I bought this phone about this issue. I appreciate your assistance. Thnx lot

 

[SpookDroid]

Re: Issues ussing Action Memo and S Note on Galady Note 5

If you just bought it then I assume you still haven't set it up fully... you can try doing a factory reset and see if that clears the issue. This will wipe out all your data though, so be sure to back up anything that's in there now.

 

[Devin Doucet]

Re: Issues ussing Action Memo and S Note on Galady Note 5

This probably isn't the problem but may be worth a mention just in case, on mine I have to first circle the text with the lasso thing (dotted circle), then I have the option to convert to text

 

[leonardp]

Re: Issues ussing Action Memo and S Note on Galady Note 5

If you just bought it then I assume you still haven't set it up fully... you can try doing a factory reset and see if that clears the issue. This will wipe out all your data though, so be sure to back up anything that's in there now.

I did a factory reset of my phone, but I still have the same problem...

 

[leonardp]

Re: Issues ussing Action Memo and S Note on Galady Note 5

The problem this that even after I select handwriting I dont the option " Transform"

 

[SpookDroid]

If you tap on the MORE menu, does anything come up? Long-pressing on the drawing? Anything on Properties?

 

[leonardp]

Nothing. On properties is just layouts. Could it be that my phones is rooted and because of this the handwriting transformation in not working. When I tried to install My Knox, it said that My Knox could not be installed because a custom os i already installed in this device. I dont understand what this means, can it be that this phone is rooted? Is there a way to check this?