"I've ordered my HTC 10!" (Order & Shipping Discussion)

[anon(8702321)]

So wait, even though they list the phone as in stock and they specifically have this message when ordering:
"Next Business Day and Next Business Day AM deliveries available for orders received before 1:00 PM Central, 2:00 PM Eastern, Monday through Thursday"
you will not actually get it the next day if you order it before the indicated time? If so that is a total fail on HTC's part and makes overnight shipping pointless. I'm hoping that's not correct since I want mine before this weekend.

I didn't. And I'm pissed a'f.

 

[swargss]

Ordered 5/10, received 5/12. Selected 1 day shipping.
Order submitted @12.30 EST

 

[GorillaTheHutt]

Ordered 5/10, received 5/12. Selected 1 day shipping.
Order submitted @12.30 EST

Heh, so 1 day = 2 days? Still, at least it gives me hope that I may get it tomorrow. Unfortunately, I can't check status because I logged in with Google and paid with PayPal, so I have no password and no credit card number, and one of those is required to check status.

 

[anon(8702321)]

Heh, so 1 day = 2 days? Still, at least it gives me hope that I may get it tomorrow. Unfortunately, I can't check status because I logged in with Google and paid with PayPal, so I have no password and no credit card number, and one of those is required to check status.

I logged in with facebook! I know the struggle

 

[Buzzkillington32]

So I got my pre-order on the 9th. It of course is a faulty device and the battery percentage is stuck at 100%. I have been in contact with customer support for the last 3 days. On Tuesday they told me that I would be contacted by a higher up within 48 hours. Of course they did not do so, so when I contacted them again, they told me I needed to contact their sales department. After having to explain the entire situation to them and waiting a really long time on hold, they tell me that the only thing they can offer me is the "remorse" warranty, have me send it back to them. They will refund me my money and they want me to reorder the device from them and it will take about a month to receive the new device. I was also informed they would not give me the discount I originally used when preordering the phone.

I am at a total loss here with this situation. How can this company really treat a customer like that? I really wanted this phone, but there is no way in hell I will be buying it from them again. I have never been so disrespected by a company in my life, like they have done to me. I am so angry right now that I am tempted to switch to Apple.

I cant stand Samsung with their horrible way they handle updates, motorola has been truly a dissapointment with updates, and there is no way I can see myself going with LG. For the amount of money they want us to shell out for these devices, you would think they would treat people better than this. I truly hope none of your phones go through, what I am going through, as you will be in for a horrible surprise with their customer support.

 

[GorillaTheHutt]

I cant stand Samsung with their horrible way they handle updates, motorola has been truly a dissapointment with updates, and there is no way I can see myself going with LG. For the amount of money they want us to shell out for these devices, you would think they would treat people better than this. I truly hope none of your phones go through, what I am going through, as you will be in for a horrible surprise with their customer support.

That's awful. Have you tried tweeting them? For some reason that seems to get better customer service sometimes. Maybe something like "My battery percentage is permanently stuck at 100% and customer service refused to replace my device, can you help?" This is true because they are insisting you do a warranty return rather than replacing your device. Definitely a totally unacceptable outcome for you so far, so you should keep pushing on them if you have the patience.

I assume you've tried factory resetting and that sort of thing...

 

[Buzzkillington32]

That's awful. Have you tried tweeting them? For some reason that seems to get better customer service sometimes. Maybe something like "My battery percentage is permanently stuck at 100% and customer service refused to replace my device, can you help?" This is true because they are insisting you do a warranty return rather than replacing your device. Definitely a totally unacceptable outcome for you so far, so you should keep pushing on them if you have the patience.

I assume you've tried factory resetting and that sort of thing...

I have rebooted, factory reset, battery reset several times. Nothing worked. I just sucks they won't just swap it out, when I send it back. Plus telling me I can't use the promo code is just another kick in the teeth. I will try htc help on Twitter, but I have already let HTC USA know how I feel.

 

[anon(8702321)]

So I got my pre-order on the 9th. It of course is a faulty device and the battery percentage is stuck at 100%. I have been in contact with customer support for the last 3 days. On Tuesday they told me that I would be contacted by a higher up within 48 hours. Of course they did not do so, so when I contacted them again, they told me I needed to contact their sales department. After having to explain the entire situation to them and waiting a really long time on hold, they tell me that the only thing they can offer me is the "remorse" warranty, have me send it back to them. They will refund me my money and they want me to reorder the device from them and it will take about a month to receive the new device. I was also informed they would not give me the discount I originally used when preordering the phone.

I am at a total loss here with this situation. How can this company really treat a customer like that? I really wanted this phone, but there is no way in hell I will be buying it from them again. I have never been so disrespected by a company in my life, like they have done to me. I am so angry right now that I am tempted to switch to Apple.

I cant stand Samsung with their horrible way they handle updates, motorola has been truly a dissapointment with updates, and there is no way I can see myself going with LG. For the amount of money they want us to shell out for these devices, you would think they would treat people better than this. I truly hope none of your phones go through, what I am going through, as you will be in for a horrible surprise with their customer support.

I mean, if you haven't tried apple, try it. It's good, I use a 6s and macbook.

 

[Buzzkillington32]

I mean, if you haven't tried apple, try it. It's good, I use a 6s and macbook.

I have been a mac user for years. Just been a android faithful since the Droid incredible. But this ordeal has really soured me on Android. I was hoping that HTC would finally be that OEM that offered great hardware and timely updates, with their unlocked devices. I have stayed away from the iphone because for years I expected more of of their phones, than what was offered. I would never make it a full day with my usage habits.

 

[swarlos]

I have been a mac user for years. Just been a android faithful since the Droid incredible. But this ordeal has really soured me on Android. I was hoping that HTC would finally be that OEM that offered great hardware and timely updates, with their unlocked devices. I have stayed away from the iphone because for years I expected more of of their phones, than what was offered. I would never make it a full day with my usage habits.

Dude that blows about what's happening to you and something that definitely shouldn't happen. It would seem with how bad HTC is doing that they would bend over backwards to make customers happy. This is one reason I've stayed with Apple for so long is the comfort in knowing I can just go to my local Apple Store and get a new device if need be.

I don't want to deal with carrier BS or customer support over the phone it's ridiculous.

 

[anon(8702321)]

Plot Twist: My HTC is out for delivery.

 

[James E1]

I have rebooted, factory reset, battery reset several times. Nothing worked. I just sucks they won't just swap it out, when I send it back. Plus telling me I can't use the promo code is just another kick in the teeth. I will try htc help on Twitter, but I have already let HTC USA know how I feel.

Email Jason McKenzie, he will take care of you.

Posted via the Android Central App

 

[Buzzkillington32]

Email Jason McKenzie, he will take care of you.

Posted via the Android Central App

I'm sorry, I am not sure that person is.

 

[Buzzkillington32]

I'm sorry, I am not sure that person is.

Dumb... Should have known he was the Prez of HTC

 

[James E1]

Dumb... Should have known he was the Prez of HTC

You may think it's a waste of time but he does care and will help. It's because of him I stick with HTC.

Posted via the Android Central App

 

[Buzzkillington32]

You may think it's a waste of time but he does care and will help. It's because of him I stick with HTC.

Posted via the Android Central App

I hope you are right because so far HTC has shown me that they don't care.

 

[James E1]

I hope you are right because so far HTC has shown me that they don't care.

I think now that Jason is second in command that he is trying to change things and make customer service better. I have notice in the last 6 month or so that they seem to be trying to improve things.

Posted via the Android Central App

 

[Buzzkillington32]

I think now that Jason is second in command that he is trying to change things and make customer service better. I have notice in the last 6 month or so that they seem to be trying to improve things.

Posted via the Android Central App

I do hope you are right, but as of right now, no one over there has shown me they care. Jason hasn't even acknowledged my tweets to him. Busy guy I am sure, but I will only wait so long.

 

[DaveInFL]

So I got my pre-order on the 9th. It of course is a faulty device and the battery percentage is stuck at 100%. I have been in contact with customer support for the last 3 days. On Tuesday they told me that I would be contacted by a higher up within 48 hours. Of course they did not do so, so when I contacted them again, they told me I needed to contact their sales department. After having to explain the entire situation to them and waiting a really long time on hold, they tell me that the only thing they can offer me is the "remorse" warranty, have me send it back to them. They will refund me my money and they want me to reorder the device from them and it will take about a month to receive the new device. I was also informed they would not give me the discount I originally used when preordering the phone.

I am at a total loss here with this situation. How can this company really treat a customer like that? I really wanted this phone, but there is no way in hell I will be buying it from them again. I have never been so disrespected by a company in my life, like they have done to me. I am so angry right now that I am tempted to switch to Apple.

I cant stand Samsung with their horrible way they handle updates, motorola has been truly a dissapointment with updates, and there is no way I can see myself going with LG. For the amount of money they want us to shell out for these devices, you would think they would treat people better than this. I truly hope none of your phones go through, what I am going through, as you will be in for a horrible surprise with their customer support.

I feel for you man, that is bad customer support. The least they could do is send you out a brand spanking new replacement next day delivery.

 

[Buzzkillington32]

I feel for you man, that is bad customer support. The least they could do is send you out a brand spanking new replacement next day delivery.

They refused, acted like this was my fault and only offered me my money back. But balls on them for telling me to go ahead and reorder a new phone from them... Like completely stupid to think that is acceptable.