Google Support 12:56 PM
Hi! You have questions, John has answers! At the end, we'll link you to a survey to get your feedback. Happy chatting!
John 12:56 PM
Hi xxxxxx! Thanks for getting in touch with Google support, my name is John.
How are you doing today?
me 12:56 PM
Hi, John. Very well, thank you.
John 12:57 PM
I´ve noticed that you would like to know the status of the order. Is that correct?
me 12:58 PM
Yes. I know you are probably swamped with similar requests, however I see that many others with order dates well after mine for the same device have already been delivered.
It's somewhat frustrating.
John 12:59 PM
Please don´t worry, I´m here to help you!
Could you please give me a couple of minutes while I check that for you?
me 12:59 PM
Sure
John 1:01 PM
Thanks.
I see that the order is processing and the expected ship date is on 5th November, 2015 at 15:30:00.
However, we´re trying our best to ship the orders as quick as possible on or before expected ship date.
You would receive an email with the shipping information once the order is shipped.
me 1:03 PM
Yeah, I've purchased Nexus 4's, 5's, and 6's from Google and it is always the same. Your shipments vs. order date never make any sense with people ordering weeks after me receiving their phones while my orders sit in limbo. Always the same.

I know there is nothing to do but wait, however it is still very annoying.
John 1:05 PM
I really apologize for that. I´ll take this as valuable feedback and definitely pass it on.
As you it is a preorder, some of the colors of Nexus 6P ran out of stock.
Graphite is in demand and is not even available on Google Store. Aluminium is still available sometimes.
me 1:06 PM
I'm sorry, but that makes no sense at all. Are you saying that preorders take second-seat after non-preorders? How can that be? The initial stock should have gone to the people who preordered. That's the whole point, isn't it?
John 1:08 PM
You´re absolutely right, I completely agree with you. The orders will be shipped as per first in-first serve basis.
me 1:09 PM
Okay, but that definitely does not seem to be happening. As I said, I see many people who ordered the exact same device/color days or even weeks after I did and they have already received.
John 1:10 PM
Oh!
I really don´t know how it happened.
me 1:11 PM
Well, it would be nice if you could expedite MY order. Barring that possibility, please let the powers-that-be know that they do a very poor job of keeping Google loyalists such as myself happy.
John 1:14 PM
I´ll definitely inform to the concerned team about this.
We really appreciate that you´re our loyal customer. Your feedback will definitely help us improve our service to serve our customers better.
Once again, I apologize for the inconvenience caused to you.
me 1:14 PM
Okay, well, thanks for your help, such as it is.
John 1:14 PM
Nexus 6P is a good choice. Hope you will have a wonderful experience with your new device soon!
me 1:14 PM
Not soon enough!
John 1:15 PM
Hopefully, you will get it by the end of first week itself!
me 1:17 PM
Yeah, hopefully...
Thanks again.
John 1:17 PM
Wishing you an advanced Happy Halloweens Day with wonderful weekend!