"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[PamelaBB]

Same thing happened to me ordered mine ages ago and other people who just ordered it are getting them shipped.

 

[mogelijk]

Regarding "Nexus Protect." When I ordered through Fi, I was told that Nexus Protect wasn't available for my device. There was a checkbox "please inform me when Nexus Protect is available for my device" (which I selected). Later, Google Store told me I could only add Protect when ordering, I'd need to cancel and re-order to add Protect (I declined). Project Fi support clarified this. Apparently Nexus Protect is available for Google Store orders, and must be added with device order. However, Protect is not available through Project Fi yet, and per Fi Support it CAN be added after device is received. No idea why Google Store didn't know my order was through Fi. Also, apparently when I ordered the device it was out of stock at Fi so rerouted to Google Store, and may not have been processed in usual manner. Perhaps I shouldn't say "processed" LOL, because the order is still Pending.

Apparently Project Fi is going to have their own protection option, rather than Nexus Protect. I guess they are still working on details but it sounds as if it will be a monthly charge, rather than a large amount up front. Apparently you can also get your Nexus repaired for about $100 on time without insurance -- I'm not clear if that is supposed to be for Fi subscribers only or if it is open to everyone.

As for being able to order Nexus Protect later through Fi, I'm guessing the CS person meant "Fi" Protect; when it becomes available people will be able to sign up despite being outside the normal sign up period.

 

[mogelijk]

Everyone with Nov 2nd Leaving Warehouse ETA Status Update Please

Status
Pending
Frost
64GB
2 Day
Order Launch Day 8-9pm Pacific Time

Has anyone who ordered through Project Fi gotten their phone yet? Or in the process of waiting as it's been shipped out already?
Please include when you had ordered please.

To answer both of these at once, I ordered through Project Fi:
Status: Shipped Oct 30
Ship by date was Nov 2
Frost 64GB
Free Shipping; was shipped overnight and I received it today
Order Oct 3

It seems like most of the Project Fi phones haven't shipped, most I've seen have been the Frosts -- and the non-Fi Frost phones seem to have largely not shipped yet. Rather weird.

Finally received my 128GB Frost this afternoon. Unfortunately, it arrived just as I was getting ready for work, so I won't have time to really mess with it until tomorrow. That being said, I did take it out of the box to give it a once-over, and noticed that the bottom panel is not totally flush with the rest of the frame. One side sticks up higher than the rest, albeit slightly. It's not really noticeable, and frankly, if it's the only defect I come across, I can definitely live with it. Anyone else receive theirs today?

Have to say, the Frost is a beauty. As for the bottom panel, mine isn't really noticeable unless you touch it, but my bottom panel is flush at the edges and a bit low in the middle. It also has an interesting feel -- almost a plastic feel, or like it has a skin on it. It feels good in the hand and the finish, whatever it may be, makes it grippier than other metal phones I've held.

 

[silentbazz]

Everyone with Nov 2nd Leaving Warehouse ETA Status Update Please

(In UK)
Status: Pending
Colour: Frost
Capacity: 128GB
Default shipping
Order Date: 29 September 2015 at 20:11 (GMT)

No pending charge on card, status of pending for ages, latest from Google:
"Alexander S 8:24 AM
II'm sorry for the delay. I'm afraid I don't have a time frame that I can give you for when your order will be shipped"

 

[pixelkid]

Ordered on 6/10 for delivery to UK, still says pending with a date of 5th - 9th but don't know if that's for delivery or the date it leaves the warehouse?

Bit disappointed, was hoping Google would do a little apple style 'under promise over deliver'! Still excited to try a 6P after 7 years of iPhones!

 

[arav24]

Mine shipped yay!!!

 

[Ashwiniaps7]

(In UK)
Status: Pending
Colour: Aluminum
Capacity: 64 GB
Default shipping
Order Date: 29 September 2015 at 19:15 (GMT)

No pending charge on card, status of pending for ages. Was told by CS to expect an email regarding delay but have not received anything so far.

 

[Danred1]

(In UK)
Status: Pending
Colour: Frost
Capacity: 128GB
Default shipping
Order Date: 29 September 2015 at 20:11 (GMT)

No pending charge on card, status of pending for ages, latest from Google:
"Alexander S8:24 AM
II'm sorry for the delay. I'm afraid I don't have a time frame that I can give you for when your order will be shipped"

128gb Aluminium ordered 29/9 in UK about 7pm with a leaves warehouse on 2nd November date

Been processing since Thursday night and no shipping details provided. Just spoke with Google who didn't seem to have a clue what is going on and told me they are waiting for stock to be replenished. When I said that I order on the day it went on pre-order he said he would escalate it and call me back. God knows if I will hear from them again. They are a shambles.

Posted via the Android Central App

 

[Ashwiniaps7]

128gb Aluminium ordered 29/9 in UK about 7pm with a leaves warehouse on 2nd November date

Been processing since Thursday night and no shipping details provided. Just spoke with Google who didn't seem to have a clue what is going on and told me they are waiting for stock to be replenished. When I said that I order on the day it went on pre-order he said he would escalate it and call me back. God knows if I will hear from them again. They are a shambles.

Posted via the Android Central App

Spoke to them twice yesterday. Was told the same things. They will escalate the issue and I would receive a call and email to follow up. Still waiting!

 

[silentbazz]

128gb Aluminium ordered 29/9 in UK about 7pm with a leaves warehouse on 2nd November date

Been processing since Thursday night and no shipping details provided. Just spoke with Google who didn't seem to have a clue what is going on and told me they are waiting for stock to be replenished. When I said that I order on the day it went on pre-order he said he would escalate it and call me back. God knows if I will hear from them again. They are a shambles.

Posted via the Android Central App

Has to be said, if Carphone Warehouse get stock back in this week, I may sacrifice the big storage capacity and order a 32Gb one from them. Google seem to have no clue, or simply don't care about anyone outside the U.S.
My current handset is on its last legs now, really need to get it replaced before it dies completely.

 

[qnet]

I just wanted to update. I ordered on 10/4 and canceled my original 9/29 preorder. The order was for a 128GB frost white model. I also ordered a 32GB Aluminum on 10/29. I received both phones yesterday morning from fedex. I had overnight shipping on both orders. I didn't open the 32GB model since it's going right back.

Good luck to all those still waiting. I can't believe they're still people waiting that ordered on 9/29. It makes me wonder if I had kept my original order, for a 128GB aluminum; would I still be waiting.

 

[asmallchild]

Ordered a 32GB Aluminum on 10/29 and received it yesterday 11/2

It is really awesome

Got a notice that 32GB and 128GB Graphites are available and placed an order 11/2 with estimated arrival 11/13

 

[shabz2015]

Hi Danred1 mate, I'm the exact same boat as you. Ordered the same spec, round about the same time too. Spoke to google this morning and they told me the exact same thing, that he would contact me back to confirm dates, but still no word.. Please keep me updated and I will do the same for you. Cheers

 

[Danred1]

Hi Danred1 mate, I'm the exact same boat as you. Ordered the same spec, round about the same time too. Spoke to google this morning and they told me the exact same thing, that he would contact me back to confirm dates, but still no word.. Please keep me updated and I will do the same for you. Cheers

Will do. Getting really fed up with this!

Posted via the Android Central App

 

[shabz2015]

To all that haven't received their Nexus 6P!! Google will continue to mug us off and unless we all shout they will continue to ignore us. All I want is them to be more transparent regards to A) Why there is a delay, B) Which country\region does it effect, C) Is the delay with HUWAIE or with there logistics and D) Why does their ordering status page not correspond to the actual outcome and why weren't we notified of such delays? I such we create a twitter campaign of some sorts for exam #googlewheresmy6P #6PGate #GoogeNexus6P? or something like that? I would do this myself but unfortunately still waiting for a decent handset....

 

[silentbazz]

To all that haven't received their Nexus 6P!! Google will continue to mug us off and unless we all shout they will continue to ignore us. All I want is them to be more transparent regards to A) Why there is a delay, B) Which country\region does it effect, C) Is the delay with HUWAIE or with there logistics and D) Why does their ordering status page not correspond to the actual outcome and why weren't we notified of such delays? I such we create a twitter campaign of some sorts for exam #googlewheresmy6P #6PGate #GoogeNexus6P? or something like that? I would do this myself but unfortunately still waiting for a decent handset....

I got the Customer Service rep to email me a complaint form, which would allow them to escalate the issue, I recommend you all do the same.

 

[djdarke]

I ordered 64 gb aluminum on 10/29. Had pending charge on my card for a few days that dropped off. Phone shipped overnight on 11/2 and my card is not charged. Wonder if they will figure it out.

Posted via the Android Central App

 

[arav24]

Has anyone who ordered through Project Fi gotten their phone yet? Or in the process of waiting as it's been shipped out already?
Please include when you had ordered please.

Mine shipped yesterday. 64gig aluminum. Ordered last friday

 

[AnsNC]

Well..I thought the 32G graphite 9/29 order would be delayed so ordered a 32G aluminium on 10/29 which was delivered yesterday. Now the 32G graphite is shipped and will be arriving today..Have to decide which one to keep.

BTW this phone is definitely worth the wait, took me 2 hours to get all the stuff set up last night but it was awesome. Super smooth.

 

[shabz2015]

I got the Customer Service rep to email me a complaint form, which would allow them to escalate the issue, I recommend you all do the same.

Just been told from a google rep "All the chats and emails are followed and monitored, unfortunat​ely we do not have a complaint form."

I think we need to start a social media campaign, this is getting ridicules!!