"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[DirectusVeritas]

When did you order?

 

[DirectusVeritas]

Just got off the phone with Google cs. I think I knew more than she knew. The short is that supposedly my 32gb graphite will ship by the end of the week. I inquired about the $25 credit that others are receiving. She stated that I will receive the $25 credit after the phone has shipped. I clarified that this would be in addition to the $50 play credit and she said yes. My leaves warehouse date by was yesterday. I'm tempted to order a the alu because I actually like it more but don't want to lose my play credit or deal with an rma.

Sent from my Nexus 6 using Tapatalk

When did you order?

 

[welshmikie]

Let's see what they say regarding the 128 Graphite. since there hasn't been anyone that has it shipped yet.

Mines still sat at pending skarenboo aswell spoke to order support and apparently it's been escalated off with no other explanation

 

[skarenboo]

Mines still sat at pending skarenboo aswell spoke to order support and apparently it's been escalated off with no other explanation

Is your leave warehouse date 11/2 or 11/5? They told me that mine would ship by 11/5 at 5:30pm. I'm not really holding my breath right now. Ah, I can't believe NO ONE has the 128G Graphites yet, or even changed to processing.

Status should change to processing no later than Thursday mid-day, if that doesn't change I will contact them, and they said if they don't ship by the date we can request the $25 credit.

 

[duratime]

Wow I ordered my 128G Graphite on 10/1 and estimate 11/10-12... shocking to see that you ordered almost 1 month later and is only 3-4 days later.

I ordered the same thing on 10/28. It's still in the pending state, credit card authorizations only. Says ship date November 18-20. I have no right to complain about anything yet, but from what I have read, a lot of you do. Good luck.

 

[rjohnson94]

I finally received my 64GB frost today! I had to go into Sprint to get it to work since my G3's sim was too large to fit. So far, so good! It's going to take a while to get it set up, but it is super quick from the very small amount of time I have been able to mess with it!

 

[uscmed]

A poster on the XDA forum said their 128 gb frost order from the 3 days ago just went to processing. Here's hoping my order from yesterday follows suit. If it does, cancelling 64 gb frost from 10/2.

 

[trimfast]

I finally received my 64GB frost today! I had to go into Sprint to get it to work since my G3's sim was too large to fit. So far, so good! It's going to take a while to get it set up, but it is super quick from the very small amount of time I have been able to mess with it!

well at least you were a 9/29 order, and not someone wed all have to stab

 

[mendedtimbo]

Ordered the 19th had a pending charge. The charge dropped off a couple days later. Last Tuesday took 500 again then this morning it was back in my bank.... Wtf. Been processing for over a week.

 

[c_dog X]

Same exact order info as me.

If it's any consultation, my 128GB Al was supposed leave the warehouse on 10/27 with delivery by 0ct 30 - Nov 3., is so far, still pending. Have yet to receive an email notification of delay, much less the $25 refund offer.

CS is now spouting off a Nov 13 ship date "if/when inventory is available". Oddly enough this is the same day a pair of Graphite and Frost 128GB orders placed 10/30 are supposed to ship.

So much for pre-order priority.

 

[timal06]

Just checked my pending charge on my credit card from goggle is gone ?

 

[Wiseguyy]

Out of frustration I cancelled a month long order and reordered 79 min ago and already my order shows (PROCESSING) they charged my card today!! so It will ship in 24hrs..LOL. I kind of don't get why the system has such a massive backlog of order data that hasn't been processed into orders but that is really poor order data management. I am in that industry so I can tell you first hand how really "[language removed by mod] Poor" that really is. It is truly a shame Google doesn't have the [language removed by mod] together to get this right. I can only imagine it the communication between Google servers and Huawei servers if both systems are setup to communicate ans respond to the ordering systems. Just a shame really :-(

 

[trama09]

i JUST CANCELLED AFTER NO MOVEMENT AND i AM SHIPPING THE SAME DAY AS THE NEW ORDER...LOL

What size and color? I might just do the same thing or just cancel all my orders and try an iPhone for the first time ever.

 

[hallux]

Well, I guess I have no business watching this thread, my phone arrived last night.

All I have to say for those of you still waiting, BE PATIENT. This phone was done right.

 

[rjohnson94]

well at least you were a 9/29 order, and not someone wed all have to stab

Yeah, I was starting to get mad yesterday when it was supposed to leave the warehouse. I was surprised that it didn't leave the warehouse 'til 11 last night and arrived this morning. I even had the free shipping. I live in Michigan though, and it shipped from IL, so it didn't have far to go.

 

[Andreas Calvo]

Ordered a 32Gb Graphite on 10/29 from the Project Fi, and changed my mind and canceled the same day to a 32Gb Aluminium.
I was concerned about losing the 50$ Play store coupon so I contacted CS yesterday.
It should not be a problem since the coupon will be available once I receive the SIM and Phone.

Is that right?

BTW, what is the right order status? preordered>pending>shipping>shipped>delivered?

 

[southflpix]

Ordered 64gb Graphite on Oct. 5. Order shows pending. Estimated delivery date is Nov. 11 to Nov 12.

 

[davey11]

Just ordered an aluminum 32g from get Huawei.com five minutes ago. I have a turbo 2 which I am returning. Thought I could live without root and unlocked bootloader, just can't. T2 has me spoiled with battery life though, got 9 hrs sot on my first charge.

 

[trimfast]

Ordered 64gb Graphite on Oct. 5. Order shows pending. Estimated delivery date is Nov. 11 to Nov 12.

Every Graphite size is in stock on Google. But yet yours hasn't moved. So the question is, is it in stock, or more room for pre order. This sucks.

 

[Kavin Nguyen]

Frost 64GB
Ordered on 09/29 around 2pm
Expected ship date 10/02-10/03
Status is still Pending
Shipping to Denver.

Here is my convo with CS
"Google 11:02 AM
Hi! You have questions, Bryony P has answers! At the end, we'll link you to a survey to get your feedback. Happy chatting!
Bryony 11:02 AM
Hi Kavin! Thank you for contacting Google, my name is Bryony. How are you today?
me 11:03 AM
I'm well thank you. And you?
Bryony P 11:03 AM
I am doing great. thanks for asking.
I see you are wondering what the status of your order is, correct?
me 11:04 AM
That is correct. It was supposed to ship either yesterday or today, but I haven't been charged for it yet and no shipping confirmation
Bryony P 11:05 AM
Okay let me pull up your order real quick and see what's going on.
Is this the correct order: ?
me 11:06 AM
that is correct
Bryony P 11:06 AM
Okay so I see your order was suppose to ship the 2nd. I will need to get you over toshipping is that okay?
me 11:07 AM
ok
Bryony P 11:07 AM
Give me just a moment please.
me 11:07 AM
sure
Google Support 11:08 AM
Transfer accepted by Fey S..
You are now connected to Fey S.. Please type your message and hit 'Enter' to send.
Fey S. joined group chat.
Fey S. 11:08 AM
Hello Kavin! Thank you for contacting Google. My name is Fey. Please allow me a few minutes to review the issue.
me 11:08 AM
Sure
Fey S. 11:13 AM
Thanks for allowing a few moments to review your order. I'm can definitely provide an update on the status of your order.
I apologize in advance, but we were recently just notified that the warehouse has ran out of phones to ship out.
me 11:13 AM
Ok. So when does the warehouse expect to get more in stock?
Fey S. 11:15 AM
Hmm I don't see a specific date for the Frost model.
For the other phones, they have an expected date of November 12.
me 11:16 AM
I find it strange that there were people who ordered the Frost 6P after I did and the've received theirs already.
Fey S. 11:17 AM
I've been hearing that from other customers, but I have yet seen on order on first hand that has confirmed that.
This reported issue is also being escalated to your specialist to prevent this from happening.
me 11:19 AM
Thank you. Is there a particular version of the 6P that is available to ship immediately?
Fey S. 11:20 AM
Just the 32GB in aluminum is ready for immediate shipment.
me 11:21 AM
Thank you for your help.
Fey S. 11:22 AM
Did you want to keep your order as it is?
If you decide to place a new order, please place it with 1 day shipping and I will process a shipping refund for the new order.
me 11:24 AM
I'm not sure. I really like the Frost color. Can I exchange it for the Frost when that becomes available?
and pay the price difference?
Bryony P left group chat.
Bryony P joined group chat.
Bryony P left group chat.
Fey S. 11:26 AM
Yes, you will have 15 days to keep the phone if you choose to reorder for a Frost or 6
*64 GB model."