Just ordered the S25 Ultra

[Joshua Luther1]

Well, I just ordered the S25 ultra 512gb from Verizon. I am doing an early upgrade as I have 50% of my iPhone 15PM paid off.

I’m just not ready to roll the dice on Oneplus or Google.

Verizon was able to give me a 12 month $20 off loyalty discount with the upgrade. I didn’t even ask for one and they offered it. I did this all through an online chat this morning. It was a no brainer at that point.

The unfortunate thing is they the agent ordered the 256gb version instead of the 512gb. So I have to wait a few days for the cancellation to process before I can place another order for the 512gb. So instead of getting the phone on Friday, I’ll have to likely wait until the middle of next week to receive it.

Oh well. I’m just excited to get back on Android and Samsung. Now I just have to shop for some cases. I really love the Ringke Fusion X magnetic case on my iPhone so I’ll be ordering one of those for sure. I’ll also be looking to get a quad lock case for my mount for my bike. I found a gently used one on eBay for around $30. So not too bad.

 

[SpookDroid]

welcome back to the green side!

 

[mustang7757]

Congrats

 

[Bkdodger1]

Very nice excellent welcome back

 

[Joshua Luther1]

The drama with Verizon continues.

I still haven’t received my S25 ultra. On Aug 18th, I chatted online with a Verizon customer service agent who ended up ordering the 256gb version when we had talked about me wanting the 512gb. I didn’t notice this until about 2 hours after I signed the contract and paid for the taxes and what not. So I cancelled it and received a confirmation email that it was cancelled and it would take approximately 5-7 days for my account to update. Unfortunately it had already been in the process of shipping so it got returned to sender. UPS tracking is the only thing showing that it was returned. Since then, I’ve chatted online with Verizon about 5-6 times trying to get them to process it and remove it from my account so I can order the correct phone. Every time I talk to someone, they all give me different dates of when it will be removed and I will be refunded the amount I paid on upgrading.

Yesterday, again I was assured that the refund would take 24 hours to go through. As of 10am, it hasn’t happened. I’m beyond frustrated by the lack of communication and poor service from them. They all tell me it’s high priority and that their supervisors are working on it to get it resolved. Then they give me their response saying it will be taken care of and they will send me an email when the refund has processed.

I’m at a loss of what to do. I’m probably going to try and call to talk to someone about it. I doubt that going into a store would help at all. I could always reach out to my credit card company to get them to revoke the charges but that doesn’t solve the issues with Verizon’s system.

Verizon’s chat system on their app is garbage. If I leave the chat and my app refreshes, it’s impossible to return to it to continue the same conversation with the same person.

It’s almost as if the return of the phone hasn’t even been processed. Somehow their system still works to charge me for my monthly payment and they keep sending out emails reminding me to send in my trade in device. I’m probably just going to call their customer service line to see if I can get it fixed that way. Hopefully I will be able to talk to someone and understand what they’re saying and they don’t have a heavy accent.