Knox sensor tripped without rooting my phone? - Can't update OS

[baronea]

I've had my phone since new (samsung S7), I went to try to update my OS (OTA) and it said i'm running modified software. I looked online and someone said rooted phones can't be updated. I know my phone isn't rooted, but I checked to see if my knox sensor was tripped. It shows "1" which means, it was tripped once.

How does this happen without rooting? and what can I do to correct this so I can receive the newest OS update?

 

[Golfdriver97]

Have you downloaded any root only apps?

 

[baronea]

Have you downloaded any root only apps?

I don't believe so?

 

[Golfdriver97]

I don't believe so?

I was only wondering in case there was a poorly coded one that may have attempted to do so.

Edit: to answer your question, You should be able to flash the stock ROM yourself. Or, if you live close to a Best Buy location, they may have a Samsung center there that might be able to do it for you.

 

[baronea]

I was only wondering in case there was a poorly coded one that may have attempted to do so.

Edit: to answer your question, You should be able to flash the stock ROM yourself. Or, if you live close to a Best Buy location, they may have a Samsung center there that might be able to do it for you.

Do i need to backup my phone prior to doing this? ie: will it wipe my phone?

 

[Golfdriver97]

Do i need to backup my phone prior to doing this? ie: will it wipe my phone?

Yes it will.