LG V20 sold and new owner cannot unlock?

ebay_v20

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I sold my LG V20 online and the new user cannot use the phone when they put their pre-paid sim card in?

I purchased the phone used myself as a refurb on amazon. I just popped my sim card in that I pulled from my Note 5 and it worked great!

The new user took it to T-Mobile and had them look at it and confirmed there were no locks on it?

I also called T-M tech support and they confirmed that phone is unlocked?

I am just wondering if I put an anti theft code on it when I had it and now cannot remember?

I did a factory reset when I sent it out, wouldn't this clear any security settings I may have done?

How can the user check for lock settings that I may have done?

Thanks for the help!
 

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