Listing of Google Play Apps Not Installed not working on my phone

[gf1701]

I have a Samsung S23+, running Android 14. I needed to look up the name of an app that I had installed, then uninstalled, a couple of months ago, and found out that this information is available through the Google Play Store. So I went to Manage Apps & Device in Google Play, then to Manage, where I selected Not Installed from the first drop-down list. This is what it shows me:



I've tried it several times, on different days, and it's always the same. Fortunately, I have a Samsung tablet with an older version of Android, and the information displays correctly there. But I'm wondering if this is an issue with Android 14, or just the Samsung S23+, or just my phone--or whether there may be some setting on my phone preventing this info from displaying. Does anyone else have this problem? (And yes, it displays Installed Apps just fine.)

 

[Laura Knotek]

How long did you have it open? Perhaps your network is slow. What happens if you wait longer? Does it work using mobile data if you turn off WiFi?

 

[gf1701]

Each time, I left it open long enough to know that the issue was neither with my network or my impatience. And the result is the same when I use the cellular network to connect to the Google Play store instead of wi-fi. I don't know what the problem is, but it has nothing to do with my network.

 

[mustang7757]

Try clearing cache and force stop play store app

 

[gf1701]

Try clearing cache and force stop play store app

Just tried it; no effect. Should I try clearing data too before forcing stop, or will that erase some unrecoverable information?

 

[mustang7757]

Just tried it; no effect. Should I try clearing data too before forcing stop, or will that erase some unrecoverable information?

You can try Data then force stop everything should repopulate

 

[gf1701]

You can try Data then force stop everything should repopulate

That did the trick. Thanks!

 

[mustang7757]

That did the trick. Thanks!

Awesome
Welcome!