[MEGATHREAD] LG IMS Keeps Stopping (5/2022)

Skywolve

Member
May 22, 2022
7
0
0
Visit site
So I know there was one post already related to this but no solution in that thread has worked, nor has any solution posted on various websites.

I wish I could just disable LG IMS as the frame work contributes to features of my phone I simply don't use, however I cannot find the place to do so nor the IP type most websites tell me to. Like I said I have a Stylo 4 so that may be the issue.

I also doubt it has to do with any particular app as a factory reset did not fix it.

I am at my wits end so either a detailed guide for disabling it or any other fixes would be greatly appreciated.
 

joespr

New member
May 23, 2022
3
0
0
Visit site
Well, finally some peace and quiet!

After 24 hours of this madness "Unfortunately, LG IMS has stopped" every 5 seconds, this morning I was able to do as suggested... this time: Airplane mode, then force stop, clear cache, clear data for com.lge.ims.rcsprovider . As suggested did it a bunch of times, and finally no more popup! Hooray!.

I wonder why it all happened... I am not paranoid but I think THINK that someone (T-Mobile or LG) turned off some feature in the data center thinking they would save money, and Boom~! the stuff hit the fan. But I am just guessing...

I would love to learn , after the dust settles, what happened and why.
 

Ted Bundy2

Member
May 23, 2022
11
0
0
Visit site
I just got my LG V60 working by turning on Wifi, make sure it's connected to a network, go into settings, network and internet, Wifi calling then change to Wifi preferred and Wifi calling on, then turn the Wifi connection off.

Just tried that on my LG G8 it didn't work... I'll just use my old LG V20 till this gets sorted out. I'm not getting the ims error on it.. It's on android 8.0. Using mint mobile on tmobile.

Ive tried all the fixes on this forum..clearing cashes 5x fast..and just tried the above guys set to Wi-Fi preferred calling...andrestoring my phone from my weekly LG backup thats stored on the 128 gig SIM card... My phone backs all settings up and files Sunday night's..

My phone data won't work either..unless on Wi-Fi..no mobile data.

I can dial out using speed dials...but phone dialer closes fast.

Incoming calls work. I bought this phone refurbished from amazon. Still 5 days left on my 90. I'll set up a RMA now just in case..or just switch to another carrier.

I pay $15 a month 4gb service through Mint mobile which runs on tmobile. And no problems with mint. I pay 6 months at a time.

I get 117mbs at speedtest..and after my 4gb is used it drop a to around 2mbs.

What ever IMS service does...its eating my battery fast.
 

Ted Bundy2

Member
May 23, 2022
11
0
0
Visit site
Sorry if this is old news, but I found at least a temporary workaround - my phone has been stable and functioning with wifi calling overnight, as well as my wife's phone (both LG v30s). The following steps are an amalgam of previous posts to some degree. IMPORTANT: per a chat with T-Mobile DO NOT bother with a factory reset, it is simply a waste of time. Per T-Mobile they say LG says it will not fix this.

There is only one goal here - change from IPV6V4 to IPV4V6.

1. Turn on wifi calling (no idea if this is necessary, but it worked in our case - another poster said to set wifi calling setting to prioritize cellular over wifi - I found that unnecessary)

2. Turn off all App Notifications (you'll restore them at the end) - I got the impression the pop up is being triggered every time an app tries to reach out looking for a notification. The phone will still be checking for texts, etc. but this may (or may not, but it worked for us) limit some of the triggering criteria. Settings --> Apps --> Notifications --> Disable all

3. Clear the cache and data for com.lge.ims.rcsprovider AND the much further down LG IMS app - Settings --> Apps --> App info --> Three dots button in upper right --> Show system --> click respective item --> storage --> clear cache/data (back / back / clear the second item)

4. After clearing the second item, timing is crucial here. Just click the phone dialer (don't bother closing out of settings) --> Dial 277634#*#, scroll down a bit --> click IMS Setting (if you get the pop up before you get here, you won't be able to see or click on the next bit, and will have to complete step 3 again) --> click Slot - 0 --> click IP version --> click IPV4V6

5. Go back to notifications and either select all, or use this as an opportunity to clean things up a bit.

I believe that's it. So far everything seems pretty normal, but not 100% sure.

Additional considerations:

This has worked well for us, but I haven't reset my phone, nor do I intend to unless it becomes necessary ;-).

Your menu structure may vary.

Our phones are about two or three years old, as are the sims, both running Android 9.

Mine is unlocked, wife's is probably still locked to T-Mobile.

Interestingly, my phone began having problems about ten hours before hers did.

The cellular connection at out house is terrible (which is why we NEED the wifi calling feature) - my wife's phone at one end of the house tends to connect to one local tower / my phone at the other end of the house connects to another (in fact, this whole issue feels like some infrastructure software change that is making it's way through the cellular system like a DNS library update...)

Another interesting thing I noted - in Wifi Calling settings, I see 'Error: REG99 "Unable to Connect" ' - this has to do with the 911 system being able to identify your physical address when you call, and in the case of wifi calling this is a problem. I know my E911 address is up-to-date on my T-Mobile account, but at some level this seems like it might be problematic now or in the future.

Lastly, the IMS service is related to VoLTE, so I suspect that the cellular provider - in this case T-Mobile and affiliates - simply made some progressive move forward, and left LG with it's somewhat abandoned / low-priority / poorly funded and managed phone support team scrambling to keep things afloat, and they have clearly failed. In the long run will things be properly repaired? Google LG's refrigerator line with the Linear technology (might check also for the term 'class action lawsuit'). Might also start shopping for a new phone...

Didnt work on LG G8 android 10 on mint mobile that runs on t mobile.

My IMS error pops up every 5 min..but phine dialer keeps crashing or I can use contacts to dial...incoming calls work..but outgoing crashes

I pull my sim out of the G8 and put it in my 2016 LG V20 android 8.0 and it works fine. I upgraded to G8 almost be months ago. So my settings in the V20 let me swap sims fast. No IMS errors at all on the V20. Maybe because older android 8.0 and APN is manually setup.

V20 still rocks. I use it for my display phone on my DJI Mini 2.drone and for the DJI fly app control
 

cassey1988

Member
May 22, 2022
11
0
0
Visit site
ok so the only thing that has worked for me is the following...
go into secret menu by dialing 277634#*#
once you are in the secret menu go to IMS settings
once in IMS settings turn OFF VoLTE
everything is now working on my phone.. i know some things have worked and some have not... i tried everything that was listed before and it did now work... figured i would give this a shot and now i am up and running.... hopefully this helps someone else that is still having the issue
 
Last edited:

Ted Bundy2

Member
May 23, 2022
11
0
0
Visit site
I have just installed ulttasurf vpn. It's free from google play.
Have not had a popup yet!
Android 9.
I'll let you know if it fails.

How does a VPN help for dialing calls when thats crashing. My mobile data does.not work at all either. Is anyone elses?

Ive installed ultrasurf now... It works great as a vpn over wifi .and its free.

But I still get ims error and phone dialer crashes.
 

Kyoshi John

New member
May 23, 2022
2
0
0
Visit site
Try installing No Root Firewall from playstore. Fixed wife's V30 model my v30 had not had the issue but had the firewall. Minimal apps allowed in firewall settings, you will have to figure out what you want to access your activities.
 

Ted Bundy2

Member
May 23, 2022
11
0
0
Visit site
How does a VPN help for dialing calls when thats crashing. My mobile data does.not work at all either. Is anyone elses?

Ive installed ultrasurf now... It works great as a vpn over wifi .and its free.

But I still get ims error and phone dialer crashes.



Update on the ultrasurf VPN...it did nothing for the IMS stopping or being able to dial...but its a good free VPN..i tested it on speedtest .com. And lost like 1mb a second. 116mb cimpared to 117mbs without it.
 

ifom

Member
May 23, 2022
10
0
0
Visit site
How does a VPN help for dialing calls when thats crashing. My mobile data does.not work at all either. Is anyone elses?

Ive installed ultrasurf now... It works great as a vpn over wifi .and its free.

But I still get ims error and phone dialer crashes.

I wasn't having that much trouble. My issues were the frequent error popup lg ims stopped... Dropping to 2G and dropping internet connection altogether. I use mobile data only.
 

cassey1988

Member
May 22, 2022
11
0
0
Visit site
try putting your phone into airplane mode...
then go into your settings and go to apps
go to app info... then click on the 3 dots and go to show system
once here go to com.lge.ims.rcsprovider and clear cache first then clear data
then scroll down to com.lge.rctprovider and do the same thing and then go back to your main screen
at this point i turned my airplane mode off, but you may want to leave it on just in case
then dial 277634#*# to access secret menu
go to IMS Settings and turn VoLTE OFF
once you turn VoLTE off go back to your main screen and turn airplane mode off if you havent already
at this point i made a test call to my mom and it went through.. had her call me right back and it worked... so far i havent had any more issues..i know some things are working and some things are not.. but this is the only thing that has worked for me...i was also not able to make any calls or anything off of wifi calling until i turned the VoLTE off! now i can make calls over wifi as well if i need to
 

Reese1958

New member
May 23, 2022
1
0
0
Visit site
I have an LG G7+ and this method worked for me on the first try:

- Disable Wi-Fi
- Enable Airplane mode.
- Go to Settings > General > Apps & Notifications > App info.
- tap 3-dots icon (upper-right).
- tap Show System.
- tap com.lge.ims.rcsprovider.
- tap Force Stop.
- tap Storage.
- tap each Clear Data and Clear Cache.

- Restart device and enable Wi-Fi if needed.

Thanks and praise to all who contributed to this thread!
 

flwriter85

New member
May 23, 2022
3
0
0
Visit site
Hello thought I'd add my points here after watching the thread yesterday and today.

Have a Stylo 6 - my issue started (as far as I know) yesterday near about five or so in the evening. I went out for a walk and to do some geocaching and didn't realize there was a problem until I went to start looking for a cache and saw I had forgotten to add to my balance.
I was in a park and sat down to refill my account which seemed to work but then each time I tried to go onto the geocahce app the map wouldn't work. Weird but whatever.

Went home and kept seeing the "LG IMS has stopped working/ force stop / app info" every few minutes.

Tried a couple different things that I knew to try (can't take out the battery) so tried restarting. Tried power off and wait a few minutes. (All this time my music still worked, I could go online, etc.).
Tried clicking 'force stop' but didn't seem to do anything. app info just gives me a list of other apps this app uses (?).

Come to this board and tried the hidden menu with no luck as others have stated.

One I thought worked was the turning to airplane mode turning off wifi and going into settings = apps = the com(dot)lge... thing and restarting.
It seemed to work for about thirty minutes but then....

And now my phone isn't connecting to the internet. If I'm connected to wifi it will work (ironically) but in the wild, so to speak, it won't connect like I haven't paid my bill - which I did yesterday so I know that isn't the issue ((had an important work thing this morning, too and it decided to not work when I was trying to call my manager.. sigh))

I think my phone is maybe two years old? I don't entirely remember.

Also I use my phone for work and have a few work apps so I have a lot of doubles of things (like I had a double of the com(dot)lge...)

I'm not sure what else might be helpful

I've tried all the force stops. Clearing the cache(s) and data (when I do it doesn't completely clear it may show a number at first and then when I clear it it automatically shows like a bit lower but still close (won't let me add to numbers?) in data). It won't let me force stop the LG IMS app itself (there's no button).

And I, too, have tmobile (first issue I've had with them/the phones in the years I've been with them)
 

Adam Kalinski

Member
May 22, 2022
5
0
0
Visit site
The same here. LG V40 ThinQ and T-Mobile. The message "LG IMS KEEPS STOPPING" appears every few seconds.
Gives 2 options: "App Info" and "Close App". Neither one does anything valuable.
Effectively unable using the phone.
SOMEONE DID SOMETHING. No one responsible?
My guess is everybody with this phone and that carrier is affected. Should be thousands of people. At least.
And only few complains? Welcome to a new America?
...
I went to the T-Mobile store today and showed them the screen. With no questions asked they showed me 2 phones that T-Mobile will give me "for free" + taxes: REVVL V+ 5G and ONEPLUS Nord N200 5G. Both are low end phones with the sticker price around $200. Unfortunately, both have not so good reviews. Not a word about what (who) caused the problem in the first place. Hey, my thinking is as follows: there were no problems earlier, at some point of time, around Sunday evening everybody (well , almost) on LG phones with T-Mobile network started receiving this. So, SOMEBODY DID SOMETHING.
Why cannot they just fix it, roll over it? I suspect T-Mobile because LG is out of that business for years.
And this really bothers me. They (T-Mobile) were like EXPECTING me to come to the store. They want to sell me their phone.
Usually, I am not a big fan of conspiracy theories but this one looks exactly like the one.
 

danegal

Active member
Nov 20, 2013
28
0
0
Visit site
I have an LG G7+ and this method worked for me on the first try:

- Disable Wi-Fi
- Enable Airplane mode.
- Go to Settings > General > Apps & Notifications > App info.
- tap 3-dots icon (upper-right).
- tap Show System.
- tap com.lge.ims.rcsprovider.
- tap Force Stop.
- tap Storage.
- tap each Clear Data and Clear Cache.

- Restart device and enable Wi-Fi if needed.

Thanks and praise to all who contributed to this thread!

This finally just worked for me also. Either that or they fixed it.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
166,967
7,042
113
Visit site
...
I went to the T-Mobile store today and showed them the screen. With no questions asked they showed me 2 phones that T-Mobile will give me "for free" + taxes: REVVL V+ 5G and ONEPLUS Nord N200 5G. Both are low end phones with the sticker price around $200. Unfortunately, both have not so good reviews. Not a word about what (who) caused the problem in the first place. Hey, my thinking is as follows: there were no problems earlier, at some point of time, around Sunday evening everybody (well , almost) on LG phones with T-Mobile network started receiving this. So, SOMEBODY DID SOMETHING.
Why cannot they just fix it, roll over it? I suspect T-Mobile because LG is out of that business for years.
And this really bothers me. They (T-Mobile) were like EXPECTING me to come to the store. They want to sell me their phone.
Usually, I am not a big fan of conspiracy theories but this one looks exactly like the one.

I suspect it has more to do with the fact that T-Mobile has no control over how LG screwed things up. Since this has been so widespread for LG users, I'm sure T-Mobile store reps were well aware that LG owners would be coming in with this problem, so it's not unusual that they would be expecting you. And since they're a business (and again, since they have no control over when and how quickly LG would push a patch), they offered a replacement. (Remember, these store reps are NOT high level tech support -- they're salespeople, pure and simple.)

No conspiracies going on here. Just a screwup from a manufacturer that abandoned its phones. This is the kind of risk anyone takes if they continue using a product from a company or division that has gone defunct. At least LG has said that they're working on a patch and will hopefully push it soon.
 

bubba781

New member
May 23, 2022
3
0
0
Visit site
So what I did yesterday worked on my LG stylo4 by going into settings, apps & notifications, app info & hitting the 3 dots in the right corner, then clearing the cache for com.lge.Ime.rcsproivder & everything worked great until I powered off my phone today & turned it back on. When it powered back up, suddenly the message started reappearing.
But the good news is, I just repeated what worked & the message went away again, for now! So at least this seems to work. I definitely won’t be powering off my phone or letting it die, until this issue is permanently solved.

Thanks everyone for the help & thank god I found this thread!
 

Ted Bundy2

Member
May 23, 2022
11
0
0
Visit site
I'm on mint mobile which uses tmobile. I just got off the chat app with one of the xuatomer service people. Below is all the answer from them.


My chat
My phone keeps getting popup on home screen LG IMS connection stopped... Phone dialer crashes...no data through Mint mobile either. Sometimes I can dial out before the crash...i can get incoming calls.

Ive looked on tmobile and mint forums...everyine with a LG phine with android 10 using tmobile and mint are affected
Do u know when this issue will be fixed. I'm using the hotspot off my wifes phone fir internet. Since my mint mobile data wont work either


Mint chat customer service
Ivan Mora 07:19 PM
I'll be more than glad to assist you with that correct, all LG phones are getting issues with the software with the Android version, that's a general issue with the devices.

Me chat
So you are aware and mint is working on the issue?



Correct, we know about the issue and we're currently working on it, however we don't have an estimated time of when the problem will be solved Theodore.

Ok and thanks for nothing.
 

Forum statistics

Threads
948,537
Messages
6,939,697
Members
3,161,200
Latest member
AT777