[MEGATHREAD] LG IMS Keeps Stopping (5/2022)

[Skywolve]

So I know there was one post already related to this but no solution in that thread has worked, nor has any solution posted on various websites.

I wish I could just disable LG IMS as the frame work contributes to features of my phone I simply don't use, however I cannot find the place to do so nor the IP type most websites tell me to. Like I said I have a Stylo 4 so that may be the issue.

I also doubt it has to do with any particular app as a factory reset did not fix it.

I am at my wits end so either a detailed guide for disabling it or any other fixes would be greatly appreciated.

 

[B. Diddy]

I merged another thread, made this a sticky, and edited the thread to be more generally about LG and IMS (without mentioning a specific device name, since it's happening across LG devices).

 

[leah171]

This also happened to me today. I have a LG Stylo 4 and I did find the IMS setting and I was able to change it, but it didn't solve the problem.

 

[Jeanne Hutcherson]

Make sure Wi-Fi is turned on. Then make sure Wi-Fi calling is also turned on with Cellular priority. Then goto apps and then clear data for com.lge.ims.rcsprovider and clear cache for lg ims.

That seems to have taken care of it on my L6. I had to turn on the WiFi to get the other steps to work. Thank you!

 

[jejunejm]

Chiming in here. If it is a T-Mobile issue, it's due to residual activation storage/apps still being incorporated in the device--I've since switched to Google Fi over a year ago and I'm experiencing this issue as well (LG G6 ThinQ).

Have not been able to get the error popups from ceasing regardless of trying any of the previous methods.

 

[P J3]

I called T-Mobile. They said LG doesn’t make phones anymore and likely won’t put out a fix.

 

[leah171]

I am having the same problem with my LG Stylo 4. I was able to locate the IMS setting and changed it, but it didn't fix the problem.

 

[Tracylyn110]

I wonder if because lg no longer in cellphone business maybe something not getting supported?

I have an LG Sylos 6 and my kid has a different one and we started getting the message a few hours ago. I can’t use any of the fixes I have found as my phone doesn’t have any of these features. Nothing works not even a reset so don’t do that… anyone have any ideas?

 

[Android Central Question]

LG IMS stopped working

Hi I just woke up this morning and saw this message popping up on stop. Wondering if anyone else if having this problem. I got an LG V40 ThinQ with T mobile. Also, is anyone's phone also just constantly crashing too since this morning?

 

[Tracylyn110]

WTF??? Seriously? My phone is less than a year old. So we have to buy new phones to stop this?

 

[B. Diddy]

I know it's a long thread, but there are some valuable suggestions and other information explaining what's happening. So please review the thread.

 

[moo44x]

Re: LG IMS has stopped

Thank you Greg,

Originally Posted by Greg Williams9
I went to Apps/notifications -> app info -> three dots -> Show Sytem -> com-lge-ims-rcsprovider -> storage
I cleared the the data.
Has not popped since. 15 minutes now.

that worked for my LG Stylo 4. It worked until I restarted and turned my Wifi back on then the message stared popping up again. Appears as long as I turn wifi OFF and do these steps and of course dont restart the phone it works

LGV30 Android 9. Just started today. Same as everyone else. The above did not work for me.

 

[B. Diddy]

Re: Why does LG IMS keep stopping Aristo 5?

T Mobile most certainly causes bugs to pressure you to buy new phones. I have an older LG Aristo. Metro PCS over the years was big on this. I think it is time for a class action lawsuit. It is called planned obsolescence.

There is absolutely no evidence of this. Please do not spread FUD on this forum, thank you.

 

[mustang7757]

I have an LG Sylos 6 and my kid has a different one and we started getting the message a few hours ago. I can’t use any of the fixes I have found as my phone doesn’t have any of these features. Nothing works not even a reset so don’t do that… anyone have any ideas?

Hi welcome to AC!
We trying suggestions to see what happened but nothing concrete as of yet

 

[mustang7757]

I merged another thread, made this a sticky, and edited the thread to be more generally about LG and IMS (without mentioning a specific device name, since it's happening across LG devices).

Good

 

[mustang7757]

Look at play store last apps updated that relate to iMS, LG service, carrier services , that maybe we can help narrow down if it was a update on a app that is causing this

 

[danegal]

Ok. I took my sim out and put it in another phone just to use the phone. During the hour or so my lg did not have a sim I was still using it for non call matters. That entire time I never had a pop-up. Now with sim back in there's constant popups.

 

[B. Diddy]

For additional discussion, see this Reddit thread: https://www.reddit.com/r/tmobile/comments/uves36/any_lg_users_wake_up_to_a_broken_phone_today_lg/. One of the respondents mentioned a T-Mobile tweet saying LG is working on a fix and hope that it'll be ready by tonight.

 

[mustang7757]

Ok. I took my sim out and put it in another phone just to use the phone. During the hour or so my lg did not have a sim I was still using it for non call matters. That entire time I never had a pop-up. Now with sim back in there's constant popups.

The phone that you put the sim into did it have a pop up?

 

[moo44x]

"Originally Posted by alch3m1stz
Make sure Wi-Fi is turned on. Then make sure Wi-Fi calling is also turned on with Cellular priority. Then goto apps and then clear data for com.lge.ims.rcsprovider and clear cache for lg ims."

This instruction seems to work so far for my V30 Thin Q. I found this site on a search engine. Was glad I did, thank you to alch3m1stz. Was also very glad it wasn't just me! I suspect TM's support lines are jammed right now.

Speaking of which, has anyone else noticed that ever since the merger with Sprint, it's much more unlikely to get a USA based call center?

 

[danegal]

The phone that you put the sim into did it have a pop up?

Nope. But that is a Blackview phone.