Moto X: Cracked screen already

[scooby8611]

I received my moto x on thursday and I really like it. Naturally, I declined insurance and instantly after coming back from a Cleveland Browns tailgate, i dropped my phone and cracked the screen. I have searched for screen replacements, but I can't find anything...is there anything else I can do?

FML for dropping my phone and supporting terrible sports teams.....

 

[Golfdriver97]

Re: Cracked screen already....I'm an *****

I received my moto x on thursday and I really like it. Naturally, I declined insurance and instantly after coming back from a Cleveland Browns tailgate, i dropped my phone and cracked the screen. I have searched for screen replacements, but I can't find anything...is there anything else I can do?

FML for dropping my phone and supporting terrible sports teams.....

Welcome to the forums!
Because the X is so new, you may not see any spare parts for a bit yet.

 

[Aquila]

Re: Cracked screen already....I'm an *****

Usually the manufacturer can fix it if you call them. Costs are typically 50-150 for screens on many devices.

XT1060. Through spacetime.

 

[thegrants82]

Re: Cracked screen already....I'm an *****

Sorry to hear that. Curious, explain the drop. From how far, on what kind of surface, did it fall flat on its screen and did you have a case? Can you post pics?

 

[scooby8611]

Re: Cracked screen already....I'm an *****

Sorry to hear that. Curious, explain the drop. From how far, on what kind of surface, did it fall flat on its screen and did you have a case? Can you post pics?

I will post a pic later, but basically, I was getting out of the passengers side of a car and reached down to grab car keys off the floorboard and it slipped out of my pocket. It was probably a 3 foot fall and landed flush on the concrete sidewalk. The crack runs from the top left corner of the phone...all the way to the bottom right corner. I had it in a cheap case, but my armor suit screen protector hasn't arrived yet, so the screen was unprotected.

 

[Paisley]

Re: Cracked screen already....I'm an *****

I received my moto x on thursday and I really like it. Naturally, I declined insurance and instantly after coming back from a Cleveland Browns tailgate, i dropped my phone and cracked the screen. I have searched for screen replacements, but I can't find anything...is there anything else I can do?

FML for dropping my phone and supporting terrible sports teams.....

Yikes. I will make sure not to drop this thing.

Did you pay with an Amex or Discover card or other cc with shopping protection? If so, they may replace, although not sure about that if you buy it under contract and as such would not have paid the full amount but in that case they may pay for fixing the screen.

always always always pay for electronics with consumer protection credit card.

 

[scooby8611]

Re: Cracked screen already....I'm an *****

Did you pay with an Amex or Discover card or other cc with shopping protection? If so, they may replace, although not sure about that if you buy it under contract and as such would not have paid the full amount but in that case they may pay for fixing the screen.

always always always pay for electronics with consumer protection credit card.

I did not, I just billed it to my verizon account

 

[Paisley]

Re: Cracked screen already....I'm an *****

I did not, I just billed it to my verizon account

drat. Sprint allows a person to get insurance in the first 30 days, if vzn does, maybe you could do that then contact them in a few weeks.

 

[xpeacemaker]

Re: Cracked screen already....I'm an *****

Get insurance... i always opt for a different company than Asurion.

 

[DS1331]

Re: Cracked screen already....I'm an *****

Haha that post was awesome.the browns are looking up Trent Richardson is a beast but weeden, ugh.

Sent from my HTC One

 

[jimmylee350]

Re: Cracked screen already....I'm an *****

Yeah, you should have a 30 day window to opt in to the insurance through your carrier with no problem. Motorola offers theirs for $85.00 for a two year coverage and only a $39.00 deductible. Motorola is a much better option than the carrier insurance. You should be able to buy it directly from Motorola by logging into your Motorola Connect account. Good Luck! I feel bad for ya... I love mine!

 

[thegrants82]

Re: Cracked screen already....I'm an *****

Yeah, you should have a 30 day window to opt in to the insurance through your carrier with no problem. Motorola offers theirs for $85.00 for a two year coverage and only a $39.00 deductible. Motorola is a much better option than the carrier insurance. You should be able to buy it directly from Motorola by logging into your Motorola Connect account. Good Luck! I feel bad for ya... I love mine!

I just called Motorola and purchased this insurance. Sounded like a pretty good deal. I always bought Apple Care for my iPhones.

Posted via Android Central App

 

[AtmanRising]

Re: Cracked screen already....I'm an *****

I dropped mine too on Saturday. I had it in that Verizon holster/case combo. I think my arm hit the phone by accident, which made it fall out of the holster.

I was a good drop, probably about 2.5 ft. By the time I realized what was going on, the phone was already sitting on the concrete.

The biggest surprise? No damage whatsoever. It landed on the top left corner of the case, bounced a couple times, then settled face up. Not. A. Single. Scratch.

I still can't believe it to be honest. Despite the fact that it doesn't have a screen protector... And with a Verizon (i.e. generic) case. I don't know if it's a miracle or proof this thing is built like a tank

Posted via Android Central App

 

[scooby8611]

Re: Cracked screen already....I'm an *****

I just called Motorola and purchased this insurance. Sounded like a pretty good deal. I always bought Apple Care for my iPhones.

Posted via Android Central App

I need to do that...what did they charge out of curiosity? I chatted online for a min with a rep and he said $149, so I didn't pull the trigger...I wanted to check around.

 

[bp3dots]

Re: Cracked screen already....I'm an *****

drat. Sprint allows a person to get insurance in the first 30 days, if vzn does, maybe you could do that then contact them in a few weeks.

Yeah, you should have a 30 day window to opt in to the insurance through your carrier with no problem. Motorola offers theirs for $85.00 for a two year coverage and only a $39.00 deductible. Motorola is a much better option than the carrier insurance. You should be able to buy it directly from Motorola by logging into your Motorola Connect account. Good Luck! I feel bad for ya... I love mine!

The carrier will likely make you bring the phone in to a local store to make sure its not damaged already. They also usually make you wait a billing cycle before coverage actually begins.

 

[CrazyRussian007]

Re: Cracked screen already....I'm an *****

Yeah, you should have a 30 day window to opt in to the insurance through your carrier with no problem. Motorola offers theirs for $85.00 for a two year coverage and only a $39.00 deductible. Motorola is a much better option than the carrier insurance. You should be able to buy it directly from Motorola by logging into your Motorola Connect account. Good Luck! I feel bad for ya... I love mine!

Do you know if Moto insurance covers water damage?

Posted via Android Central App

 

[Paisley]

Re: Cracked screen already....I'm an *****

The carrier will likely make you bring the phone in to a local store to make sure its not damaged already.

Sprint never did for me.

They also usually make you wait a billing cycle before coverage actually begins.

sounds about right.

either way, yeah, moto insurance is a much better solution. didn't know they had it! man, i'm *almost* tempted to do it. hmmm. gosh.

 

[tonymhoffman]

Re: Cracked screen already....I'm an *****

Does the phone still work? The n4 that broke screens stopped working. I hope it still works.

Posted via Android Central App

 

[thegrants82]

Re: Cracked screen already....I'm an *****

I need to do that...what did they charge out of curiosity? I chatted online for a min with a rep and he said $149, so I didn't pull the trigger...I wanted to check around.

The lady said that it was 39 for two years but I know that's not right because the site says 80 something. I see nothing on my credit card right now so I will check and call back tomorrow if its not there. She was very confused to say the least but the moto insurance sounds like a really good deal, even better than apple care from what I read.

Posted via Android Central App

 

[Alik Malix]

Re: Cracked screen already....I'm an *****

I love the MotoX, best Android phone ever (see my other posts regarding this phone). It's the worst feeling to crack a new phone (I remember my first time about 3 years ago, and I was only 2 years in when I cracked my phone. Do what I did, take it into manufacturer's store. There should be one in almost every mall or at least one in the city.