Moto X cyber monday sale

[frank33v]

Blaming the techs is the easy and natural direction to go, but really management or perhaps marketing is to blame for possibly horrible communications with those in charge of the website/database. I can't imagine the IT group is that inept.

 

[ultravisitor]

Now, people, imagine if Moto Maker would have been available to everyone at launch. It wouldn't have been pretty.

 

[DayThyme]

Blaming the techs is the easy and natural direction to go, but really management or perhaps marketing is to blame for possibly horrible communications with those in charge of the website/database. I can't imagine the IT group is that inept.

So what are you saying, they didn't tell the IT group there was a Cyber Monday sale that would include Moto Maker and would discount the device by 30% and therefore they needed to be ready to change the price before Monday at 8am CST?

And then once 8am CST rolled around, no one told the IT group to change the price?

 

[Lincoln]

How about on Wednesday Motorola chooses a different sign up system that let's you sign up and pay for a time slot to use a PIN for Moto maker. You buy a PIN and choose the time slot with x number of other people at the same time and maybe even day convienent for you and then we avoid a MotoMaker overload and they can focus on the PIN sign up not being overloaded which should be easier.

 

[Infinity]

This is how Motorola should have handled this mess up.

TYLT store still experiencing issues, will honor Cyber Monday deals at a later date | Android Central

 

[ajaffarali]

Sigh- managed to get my order in with my credit card charged 3 times and get a cancellation email after a couple of hours.

 

[UJ95x]

This is how Motorola should have handled this mess up.

TYLT store still experiencing issues, will honor Cyber Monday deals at a later date | Android Central

They did. Wednesday and next Monday

Posted via Android Central App

 

[XDCX]

Blaming the techs is the easy and natural direction to go, but really management or perhaps marketing is to blame for possibly horrible communications with those in charge of the website/database. I can't imagine the IT group is that inept.

I can see a day when companies like Motorola and Google just sublet their website development and order fulfillment to Amazon. Bezos is a super-smart CEO and I bet there are a lot of companies that don't want to deal with the hassles/embarrassment of having a failed promotion. Amazon knows e-commerce and their fulfillment capabilities are the best in the industry. Who knows, maybe that's where Amazon will make their real money?

 

[JHBThree]

Sigh- managed to get my order in with my credit card charged 3 times and get a cancellation email after a couple of hours.

As long as you produce the email, they will honor the promotion for you

Sent from my Nexus 5 using Tapatalk

 

[Infinity]

They did. Wednesday and next Monday

Posted via Android Central App

Not the same thing, what if people are unavailable those days/times? Even if they are, they have to waste more of their time to try again with no guarantee.

 

[JHBThree]

I don't understand how the website would be down for like what, 90% of the day? I don't know, either way, I hope it gets figured out for Wednesday.

It sounds like the huge influx of traffic completely broke how motomaker works. The website was up quickly, but it was motomaker itself that was the bottleneck. I don't think the system was built to handle the traffic it got.

If they had offered the normal 16/32gb models in the black and white woven outside of motomaker it would have helped offload some traffic.

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[ultravisitor]

Not the same thing, what if people are unavailable those days/times? Even if they are, they have to waste more of their time to try again with no guarantee.

Am I missing something? I understand the frustration, but nobody is ENTITLED to getting a phone at the Cyber Monday price. People might have been waiting for a long time today, but there was no guarantee that everyone who wanted to take advantage of the promotion would be able to do so. It was a crapshoot today just as it will be on Wednesday and next Monday.

 

[jephanie]

Blaming the techs is the easy and natural direction to go, but really management or perhaps marketing is to blame for possibly horrible communications with those in charge of the website/database. I can't imagine the IT group is that inept.

I said someone in charge of the website. Management. Not some tech programmer; but someone who was in charge and apparently didn't have things in control.

 

[Infinity]

Am I missing something? I understand the frustration, but nobody is ENTITLED to getting a phone at the Cyber Monday price. People might have been waiting for a long time today, but there was no guarantee that everyone who wanted to take advantage of the promotion would be able to do so. It was a crapshoot today just as it will be on Wednesday and next Monday.

True, but if you had a design and credit card already saved in their system (as Motorola suggested) and were up at 8am CST your odds would have been very good if their site had worked even halfway decent or had they at a minimum updated the price. Many people modified their schedules today around this deal, not very professional of them to tell their customers to do it again.

 

[Csdaytona]

Am I missing something? I understand the frustration, but nobody is ENTITLED to getting a phone at the Cyber Monday price. People might have been waiting for a long time today, but there was no guarantee that everyone who wanted to take advantage of the promotion would be able to do so. It was a crapshoot today just as it will be on Wednesday and next Monday.

The point is that it wasn't available at all and Motorola kept saying please wait while we fix the problem. 14 hours later they finally say it will be available........at another time! They weren't sold out of stock, because they didn't sell any. I'm sure Motorola didn't foresee this happening, but it was handled very poorly.

 

[DayThyme]

It sounds like the huge influx of traffic completely broke how motomaker works. The website was up quickly, but it was motomaker itself that was the bottleneck. I don't think the system was built to handle the traffic it got.

there were lots of people with their designs in their carts whose only problem was the price wasn't showing as the sale price after the sale had already started. OR they were given cannot check out with a moto x at this time messages. The designs were already made.

If they had offered the normal 16/32gb models in the black and white woven outside of motomaker it would have helped offload some traffic.

I think they were, I saw some people who got the TMobile ones.

 

[JHBThree]

there were lots of people with their designs in their carts whose only problem was the price wasn't showing as the sale price after the sale had already started. OR they were given cannot check out with a moto x at this time messages. The designs were already made.

I think they were, I say some people who got those from TMobile.

Again, the problem was with motomaker. The checkout is part of motomaker. Something in that process was broken during the huge spike in traffic, and they weren't confident that it would hold up against more traffic if they reopened it.

Also, one big thing everyone is missing is that, even though it was a headache, the end result is that Motorola is DOUBLING the supply of handsets available. I'd say that's a win in the long run.

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[DayThyme]

Again, the problem was with motomaker. The checkout is part of motomaker.

How do you know how their system is configured? Do you work in the Moto IT Group? If not, you are just making things up.

 

[frank33v]

So what are you saying, they didn't tell the IT group there was a Cyber Monday sale that would include Moto Maker and would discount the device by 30% and therefore they needed to be ready to change the price before Monday at 8am CST?

And then once 8am CST rolled around, no one told the IT group to change the price?

I am sure it is not as simple as that. Motorola sells more than just mobile phones and their systems, I am sure, are fairly complex with controls and procedures around any changes...(change control anyone?). If a tech just needed to change a table or update some code I am sure they could do it. But in a large company you don't just do that without a lot of bureaucracy and paperwork around these changes. Holiday week, staff vacation, conflicting projects, etc... I am willing to bet it was a combination of things that led to this mess up today and at the end of the day our complaining and a delay in getting our phones was the lesser of the evils that perhaps could be minimized/placated with more products offered for sale on Wednesday and Monday.

 

[JHBThree]

How do you know how their system is configured? Do you work in the Moto IT Group? If not, you are just making things up.

No, I'm not. Moto tech support was very communicative about the issues they were having. They were solely with motomaker, and only with motomaker once they got the Motorola site back online.

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