I'm going to keep it simple, I order my moto x on Nov 11, I still waiting for the phone... No straight answer from Motorola on when I could receive it! Mine was cognac leather, black front, silver trim, 32gb, engraved! Have anyone experience delays?
Sorry to hear about the trouble. What version did you get such as carrier model or Pure Edition? And what size? I ordered a 32 GB Pure Edition with black leather back and engraving very late this past Monday night. It shipped early yesterday morning and is scheduled to be here on Monday. So maybe there was a mess up in their system and your order is stuck in limbo. Maybe they can cancel it for you and you can place a new one? I haven't heard anyone else mention significant delays like that.
I just receive my Moto X Cyber Monday phone this morning! I was so surprised! I order it in all white/white/silver trim 32GB too! Just in shock since I going to open it for Christmas! It like 3 days! It was from Fort Woth, TX.
I just receive my Moto X Cyber Monday phone this morning! I was so surprised! I order it in all white/white/silver trim 32GB too! Just in shock since I going to open it for Christmas! It like 3 days! It was from Fort Woth, TX.
I ordered a pure walnut 32gb last night using the Black Friday coupon too and it says delivery on/by dec 12. I live in Dallas so we will see if I get it sooner given FT worth is so close.
The Fort Worth factory is no more. Anything remaining of it is getting ready to close the doors permanently. The phones are coming from China.
Not a lawyer so happy to be corrected if wrong, but my understanding is companies cannot (or should not) collect payment for consumer merchandise until the product(s) have been shipped to the consumer. They can place a hold for the amount against your credit line pending shipment, but actual charge shouldn't be completed until shipment. In any event, you ought to notify your credit card company of this situation if for no other reason than to find out the process for rescinding the payment and get the issue on record. Again, not a lawyer, but there could be a timeliness issue if you wait too long to dispute the charge. Better safe than sorry.
If you still want a Moto X, I suggest placing a new order with your promo code. If you can, use a different credit card for the purchase just to keep this order separate. If your original order ever gets delivered you can just return it for a refund (if you haven't already rescinded the payment).