Just thought I'd share since I've read some horror stories.
I bought my phone in September of last year and did buy the Moto care since I've never bought at $400 phone before this one.
A couple of weeks ago, I knocked my phone off my bathroom counter and shattered it. On a Friday night no less.
I filed a claim that night, printed out the FedEx label they sent me and shipped my phone to Texas the next day. It took a couple of days bc it's ground shipping.
They said turnaround time would be 7-10 business days and I was worried that meant three weeks.
They work fast though! Within 9 days of the drop, I had my original phone back with a new screen.
The bamboo back was different though, and the first night I noticed that the led flash on my phone was a lemon yellow shade and very dull. I don't know if they misaligned the back or what.
I called the next day and they had me email pics of the problem. They sent me a code for a new phone via the Motorola website, the day after.
I ordered it, and it said it was backordered, but it showed up four days after building it again with moto maker.
All in all, I'm a little miffed that I ruined a memory card by installing in in the messed up phone they sent me back (my original phone), but overall happy with their customer service. I talked to the same customer service rep two days in a row and she seemed to be in the US, which was nice too.
TL;DR I'm not mad. Turnaround not too bad, customer service reps know what they're doing.
Posted via the Android Central App
I bought my phone in September of last year and did buy the Moto care since I've never bought at $400 phone before this one.
A couple of weeks ago, I knocked my phone off my bathroom counter and shattered it. On a Friday night no less.
I filed a claim that night, printed out the FedEx label they sent me and shipped my phone to Texas the next day. It took a couple of days bc it's ground shipping.
They said turnaround time would be 7-10 business days and I was worried that meant three weeks.
They work fast though! Within 9 days of the drop, I had my original phone back with a new screen.
The bamboo back was different though, and the first night I noticed that the led flash on my phone was a lemon yellow shade and very dull. I don't know if they misaligned the back or what.
I called the next day and they had me email pics of the problem. They sent me a code for a new phone via the Motorola website, the day after.
I ordered it, and it said it was backordered, but it showed up four days after building it again with moto maker.
All in all, I'm a little miffed that I ruined a memory card by installing in in the messed up phone they sent me back (my original phone), but overall happy with their customer service. I talked to the same customer service rep two days in a row and she seemed to be in the US, which was nice too.
TL;DR I'm not mad. Turnaround not too bad, customer service reps know what they're doing.
Posted via the Android Central App