My S5e has been restarted randomly in every 2-10 hours, what to do to fix it?

[kokoroanime]

My Tab S5e also turns on itself while it's completely off and on charge.

 

[kokoroanime]

I forgot to mention that when either my tablet is left off while playing music or background music from a video, live or not, it doesn't restart itself, it just stays 24/7 when the video or music is played 24/7 whenever I'm playing on it or not.

It doesn't also restart itself when I was surfing the web or play games.

 

[B. Diddy]

You don't have this set, do you? www.samsung.com/ph/support/mobile-devices/how-to-auto-restart-your-samsung-galaxy-device/

 

[kokoroanime]

You don't have this set, do you? www.samsung.com/ph/support/mobile-devices/how-to-auto-restart-your-samsung-galaxy-device/

I do have this set and I have this stayed off.

 

[mustang7757]

Do you use a SD card ?

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[kokoroanime]

Do you use a SD card ?

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Yes, a 128 GB mirco SD card inserted.

 

[mustang7757]

Yes, a 128 GB mirco SD card inserted.

Any apps data transfer to it?

 

[kokoroanime]

Any apps data transfer to it?

Only Telegram because I prefer to store stuff on my SD card. so I have have some storage for gaming.

 

[mustang7757]

Only Telegram because I prefer to store stuff on my SD card. so I have have some storage for gaming.

I would try removing it then restart the device see how it acts

 

[kokoroanime]

I would try removing it then restart the device see how it acts

I'd try that and let you know.

 

[kokoroanime]

No no no, that random restarting happened before I inserted a mirco SD card.

 

[mustang7757]

No no no, that random restarting happened before I inserted a mirco SD card.

You sure?

 

[kokoroanime]

You sure?

I am very positive.

 

[mustang7757]

I am very positive.

Ok

 

[kokoroanime]

I think I am getting it. If I use this tablet any without breaks or leave it off with background music on especially live, it wouldn't stay randomly restart but it is still up until the battery does to 0%

If I don't leave background music or video on, it wouldn't restart itself every 2 hours.

 

[J Dubbs]

I think I am getting it. If I use this tablet any without breaks or leave it off with background music on especially live, it wouldn't stay randomly restart but it is still up until the battery does to 0%

If I don't leave background music or video on, it wouldn't restart itself every 2 hours.

So it only restarts when it's not being used? That sounds like you accidentally have the auto restart turned on. You said you were using that feature, are you 100% sure it's completely turned off?

 

[kokoroanime]

So it only restarts when it's not being used? That sounds like you accidentally have the auto restart turned on. You said you were using that feature, are you 100% sure it's completely turned off?

I am 100% sure that I have auto-restart turned off.

 

[mustang7757]

Probably going to have to try factory reset

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[kokoroanime]

Probably going to have to try factory reset

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I perhaps found the cause of the random reset. The reason it's been doing that is because I didn't have the notification sound turned on.

Now my tablet is back staying up 24/7 possibly.

 

[mustang7757]

I perhaps found the cause of the random reset. The reason it's been doing that is because I didn't have the notification sound turned on.

Now my tablet is back staying up 24/7 possibly.

That doesn't make sense , a notification sound not turn on makes it randomly restart .
If it works very good

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