New Note 9 Crash/swipe out of blue??!

[Kp98005]

I had a strange situation a few days ago, when trying on a new case at the T Mobile store, when putting the case on my new NOTE 9 completely shut down and erased everything! Has anyone seen this? Seems odd to me and also to the folks at T Mobile, they ended up swapping my unit out with a few one....

 

[B. Diddy]

It did a full factory reset? Did the Setup Wizard show up afterwards?

 

[Kp98005]

It did a full factory reset? Did the Setup Wizard show up afterwards?

It did but it did also wipe out everything! Odd! Got a new phone so hope it was a fluke....

 

[B. Diddy]

Yikes. I have heard of phones doing spontaneous factory resets, but fortunately have never experienced it myself. It's presumably due to some catastrophic glitch in the firmware or hardware.

 

[rexxman]

This happened to me (or similar) on my S8+ a couple times when I was taking the case on and off. Turned out, when I replaced the case, it was upside down and caused the case to press the side buttons.!

 

[hasasimo]

This happened to me (or similar) on my S8+ a couple times when I was taking the case on and off. Turned out, when I replaced the case, it was upside down and caused the case to press the side buttons.!

I was gonna say, sounds like the case was pressing the perfect combination of buttons.

 

[Nostromo79]

I was gonna say, sounds like the case was pressing the perfect combination of buttons.

A wise person once said, and it may have been stated on this site, "If you want to unlock your Galaxy phone just put it in your pocket." (in paraphrase)

 

[Kp98005]

yeah this is kinda scary honestly, if the phone can reset simply like this, iPhone certainly does not do this.... very disappointing!

 

[B. Diddy]

This happened to me (or similar) on my S8+ a couple times when I was taking the case on and off. Turned out, when I replaced the case, it was upside down and caused the case to press the side buttons.!

I can see how that can happen, but it still shouldn't lead to a factory reset. It would have had to go to Recovery Mode, and then Wipe Data/Factory Reset would have to be selected -- hard to do with random button presses. (I'm also not aware of Samsung or any other Android phones having a button press combination that directly leads to a factory reset -- that'd be a pretty terrible design choice.)

 

[B. Diddy]

yeah this is kinda scary honestly, if the phone can reset simply like this, iPhone certainly does not do this.... very disappointing!

That's not entirely true. I found this with a quick search: https://forums.macrumors.com/thread...o-factory-settings-whenever-rebooted.1863886/