Just to let you all know, the situation is still ongoing.
In my case they charged my card and now has no idea where my order is. Customer Service Morris and his supervisor Chris told me they would turn over the situation to their specialist group who will "investigate" why I got a notification of shipment but UPS has no order. It is also "policy" to do this investigation, find the box, make sure they have the product and then process a refund which will take an additional 14 days. They said they'd like to help but...and I told them once they took MY money, making sure I got the product within the 2 days that I had also paid for IS THEIR problem not mine. They just mumbled something about being sorry that they can not do anything else for me as if any attempt to fulfill their contractual promise to deliver my order within 2 business days was doing ME a favor.
I just bought an IPAD mini and was thinking of buying an IPAD 4 to replace my Asus Transformer that had problems since the latest system upgrade. I was talked into giving Androids another try by my IT friends. I have warned these friends about Google's lack of Customer Service. I have compared them with the professional, no hassle Customer Service of Apple and Amazon and have told them to recommend to their clients to never buy from Google. I am also telling all my friends to either buy something you can touch and take back or from a company with a decent Customer Service department.
The sad part is that Google, by their horrible Customer Service is driving consumers to Apple. Too bad, their Nexus could have been an IPAD killer and an Android saver.
In my case they charged my card and now has no idea where my order is. Customer Service Morris and his supervisor Chris told me they would turn over the situation to their specialist group who will "investigate" why I got a notification of shipment but UPS has no order. It is also "policy" to do this investigation, find the box, make sure they have the product and then process a refund which will take an additional 14 days. They said they'd like to help but...and I told them once they took MY money, making sure I got the product within the 2 days that I had also paid for IS THEIR problem not mine. They just mumbled something about being sorry that they can not do anything else for me as if any attempt to fulfill their contractual promise to deliver my order within 2 business days was doing ME a favor.
I just bought an IPAD mini and was thinking of buying an IPAD 4 to replace my Asus Transformer that had problems since the latest system upgrade. I was talked into giving Androids another try by my IT friends. I have warned these friends about Google's lack of Customer Service. I have compared them with the professional, no hassle Customer Service of Apple and Amazon and have told them to recommend to their clients to never buy from Google. I am also telling all my friends to either buy something you can touch and take back or from a company with a decent Customer Service department.
The sad part is that Google, by their horrible Customer Service is driving consumers to Apple. Too bad, their Nexus could have been an IPAD killer and an Android saver.
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