Nexus 5 - Google Plus and Hangout chat not working

[siddhesh sawant]

Hi all ,

I bought Nexus 5 around 2 months back from USA. I am currently in India using Vodafone network (3 G).

I am facing this real weird issue . I can login to google plus and Hangout chat when on wi fi mode. But when I switch to mobile data mode , Google plus cannot be connected as a result hangout chat also stops . Application gives an error "Could not connect to server".

I have tried clearing cache and data from Google search , play service , Google plus , hangouts and tried re-login without luck .

Can someone please help with this issue.

Thanks
Siddhesh

 

[korab84]

Well, the Nexus 5 operates on these frequencies: GSM: 850/900/1800/1900 MHz, CDMA: Band Class: 0/1/10, WCDMA: Bands: 1/2/4/5/6/8/19, LTE: Bands: 1/2/4/5/17/19/25/26/41

Does Vodaphone India have any of these frequencies on its network? And do you have a data plan with them?

 

[srkmagnus]

I would also double check to see what your carrier operates on and make sure the Nexus 5 variant you have is supported. That's likely the problem and the model Nexus 5 you have won't work. There are two Nexus 5 variants available: North America and everywhere else.

 

[IAmSixNine]

2 things.
Since you know for sure goolge hangouts works on WiFi and not on cellular, i would check,
1 - make sure your data is working properly on cellular. Check the APN. You dont mention if data works with other apps or if it works and just NOT with google.
2 - If you do have valid data with other apps on 3g and google still doesnt work its possible its being blocked in your country or by your provider.