No Android 10 update ; Did I buy a knockoff or Virus?

And don't panic if it takes a little while for the phone to reboot after flashing.
 
OP, really try to use sites like swappa for cell phone purchases... I can't stress this enough.
 
I'm back! I looped my husband(a little more tech savvy than myself) in on our convo last night and he's going to help me. We just backed up the device so wish us luck! See you on the other side. I'll update once its done.
 
I'm back! I looped my husband(a little more tech savvy than myself) in on our convo last night and he's going to help me. We just backed up the device so wish us luck! See you on the other side. I'll update once its done.
Ok
 
Okay so we are selecting the options on SamFirm (correct version) and the model number isn't available- see attached photo. Also the region xxa isn't an option and definitely not one of the US options.. help!
 
Okay so we are selecting the options on SamFirm (correct version) and the model number isn't available- see attached photo. Also the region xxa isn't an option and definitely not one of the US options.. help!
What model you put ?
 
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Oh. Typed in like you said, clicked Check Updates and got this...
 

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Loving my the new update! Thank you sooooo much for you help, we couldn't have done it without you!
 

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