No chance to customize New Moto X when upgrading through comcast.com/verizon-wireless

[jamesrlevy]

Update: After following the advice a Moto Rep told me, I finally got a pin.

I would advise you to call Verizon and have them cancel the order, then go back through your comcast thing and resubmit the order and hopefully you will have luck! A rep from Motorola told me during my daily chat that Verizon fixed the issue with the PIN codes earlier this afternoon so I could either wait for them to get it all sorted out..or cancel and reprocess the order. I called Verizon, had them cancel the order (I tried this on Friday..it did not work but I assume it's fixed now) and reordered it...15 minutes later than BAM. I got my redemption code.

Awesome! Ok, I'll try it. The only problem I foresee is that the Designed By You models disappeared at one point in the last two days. I'll do it tomorrow and let you all know what happens. Thanks!

 

[Clocks]

Update: After following the advice a Moto Rep told me, I finally got a pin.

I would advise you to call Verizon and have them cancel the order, then go back through your comcast thing and resubmit the order and hopefully you will have luck! A rep from Motorola told me during my daily chat that Verizon fixed the issue with the PIN codes earlier this afternoon so I could either wait for them to get it all sorted out..or cancel and reprocess the order. I called Verizon, had them cancel the order (I tried this on Friday..it did not work but I assume it's fixed now) and reordered it...15 minutes later than BAM. I got my redemption code.

The Comcast thing doesn't have moto maker. Do you have to call Comcast at the number on the site to do that?

 

[minimure77]

i went to a store yesterday and they couldnt process the order, said it was out of stock for now.

FWIW the SKU she gave me was Motxt1096MM32

 

[jamesrlevy]

UPDATE: O.M.G. I think I have had this all worked out by a wonderful, awesome guy at Verizon. I called the number buried on one version of the Comcast/Verizon site (details below). He cancelled my current order (which was waiting for some confirmation process), and then ordered a new phone. The 32GB model was out of stock in the primary warehouse, but he checked nationally and found one. So, bottom line is that my 32GB Moto X is ordered, I should get my redemption PIN in a couple of days for the Moto Maker site, my $200 Comcast gift card should arrive in 6ish weeks. I'll update you all once I get the PIN, phone, and gift card.

If you have a Comcast account, see comcast dot com / verizon-wireless

BUT to order (even if you're not a Comcast customer, or you have an existing order that is not processing):
Call 1-855-627-0822
If you are a Comcast customer, tell them that (and Call before 10/6/14 for the $200 gift card).
32GB SKU#: Motxt1096MM32
Ask them to look it up nationally.

A Happy Customer!

 

[JDub313]

It seems like the problems at Verizon have been worked out. I ordered the new X (32 GB / Leather Back) from my business account rep today. At noon he emailed me the receipt of the purchase and 1.5 hours later I had the PIN email from Motorola which worked perfectly on Moto's web site.

 

[Clocks]

UPDATE: O.M.G. I think I have had this all worked out by a wonderful, awesome guy at Verizon. I called the number buried on one version of the Comcast/Verizon site (details below). He cancelled my current order (which was waiting for some confirmation process), and then ordered a new phone. The 32GB model was out of stock in the primary warehouse, but he checked nationally and found one. So, bottom line is that my 32GB Moto X is ordered, I should get my redemption PIN in a couple of days for the Moto Maker site, my $200 Comcast gift card should arrive in 6ish weeks. I'll update you all once I get the PIN, phone, and gift card.

If you have a Comcast account, see comcast dot com / verizon-wireless

BUT to order (even if you're not a Comcast customer, or you have an existing order that is not processing):
Call 1-855-627-0822
If you are a Comcast customer, tell them that (and Call before 10/6/14 for the $200 gift card).
32GB SKU#: Motxt1096MM32
Ask them to look it up nationally.

A Happy Customer!

So i couldnt pass this up. A $200 gift card and a $50 mail in rebate. I called, they found it with the SKU number. Placed the order. I accepted the terms of the new line online which now say "pending manager approval". I got the receipts emailed to me.

Who is supposed to email your PIN?

Edit - got my pin from Motorola overnight. Awesome deal!

 

[Clocks]

A few more days for this deal!

 

[rcodey]

Thanks for the the phone number and the SKU# . I tried unsuccessfully to order online and after speaking with 2 reps from Verizon they said the "designed by you" feature was not working online.

I then used the phone number provided by Levy to call Comcast/Verizon and order a 32gb model . The phone rep originally said that the 32gb phones were on backorder, but after I gave the SKU# provided by the poster the rep was able to find a phone in the system . Email with pin # was received about 4 hours after order .