No popup notifications for some apps

[ricardoburnsy]

For example, on Instagram, i have it set to show as popup. But the notifications never popup. How do I fix this?

 

[SpookDroid]

Are you sure that's the right Notification category? If you go back one level to the app's general Notification settings, is the option for Notification pop-up selected?

 

[ricardoburnsy]

Are you sure that's the right Notification category? If you go back one level to the app's general Notification settings, is the option for Notification pop-up selected?

Yes it is.

 

[VidJunky]

What device do you have?

You say that you're not getting "popup notifications" but do you get notifications at all? Does the app have to be open for you to get them?

My first thought when I hear issues like this is that the app may be on your device's Sleeping or Deep sleeping list. Apps on these lists will not show notifications if the app isn't open and in the foreground. In the background it's disabled. But then you don't really say that you're not getting "any" notifications just no popup ones. So I asked Google your question and got this response with a video. Have you seen this, tried this?

To enable Instagram pop-up notifications on your Android device, you need to adjust both Instagram's and your phone's notification settings. First, within the Instagram app, navigate to your profile, then Settings and Privacy > Notifications. Choose the specific notification types (like messages, posts, etc.) and ensure they are turned on. Next, check your phone's system settings: go to Settings > Apps & notifications > Instagram > Notifications. Make sure "Allow notifications" is toggled on and that you've chosen your preferred notification style, such as "Pop on screen". [1, 2, 3, 4]
Here's a more detailed breakdown:
1. Instagram App Settings:

• Open the Instagram app.
• Go to your profile (tap your profile picture in the bottom right).
• Tap the three horizontal lines (Menu) in the top right.
• Select "Settings and Privacy".
• Tap on "Notifications".
• Choose the notification category you want to adjust (e.g., "Posts, stories, and comments").
• Toggle on the specific notification types within that category (e.g., "Likes," "Comments," "From people you follow").
• Make sure "Pause all" is turned off if you want to receive notifications. [1, 1, 2, 2, 5, 5, 6, 6, 7, 7, 8]

2. Android System Settings:

• Open your phone's Settings app.
• Tap on "Apps & notifications".
• Find and tap on "Instagram".
• Tap on "Notifications".
• Ensure "Allow notifications" is toggled on.
• Consider customizing notification sounds or other options within this section.
• For detailed pop-up previews, go to "Advanced settings" (or similar) and choose "Pop on screen". [2, 3, 3, 4, 6, 6, 9, 9]

By adjusting both sets of settings, you should be able to get Instagram pop-up notifications as desired. [2, 3]
This video explains how to turn on Instagram notifications on an Android phone:

Let us know what you find, and reply with answers to the questions and we'll go from there.

 

[ricardoburnsy]

I have S25. I do get popup notifications for all other apps. Only happening with Instagram. I have all categories for notifications turned on.

 

[VidJunky]

I may have phrased the notification question poorly.

Do you get notifications for Instagram at all? Do they show up in your notifications shade/pull down, but just no popup notification is what I was asking, I could have phrased that better.

In the meantime, I asked Google about this and it looks like it is giving the same answers we've already talked about but then suggests reaching out to Instagram devs. for more specific who may have other insight.

Gemini said
It can be frustrating when Instagram notifications aren't working even though other apps are. Here's a breakdown of common reasons why this might be happening and how to fix it, drawing from the provided search results:
1. Check Instagram App Notification Settings:

• Ensure push notifications are turned on within the Instagram app. You can manage notifications for specific actions like likes, comments, and new posts from accounts you follow.
• Navigate to your Instagram profile, then Settings > Notifications, and adjust the options there.

2. Check Device Notification Settings for Instagram:

• Make sure Instagram has permission to send you notifications on your phone or tablet.
  
  • On iPhone (iOS): Go to Settings > Notifications, find Instagram, and ensure "Allow Notifications" is toggled on.
  • On Android: Go to Settings > Apps & notifications (or similar), find Instagram, and tap on Notifications. Make sure "All Instagram Notifications" is enabled.

3. Look for Potential Conflicts:

• Do Not Disturb or Focus Mode: If you have these modes enabled, they might be silencing Instagram notifications. Disable them or adjust their settings to allow Instagram notifications.
• Low Power Mode: Some power-saving features can limit background activity and notifications. Ensure Low Power Mode is off.

4. Clear Instagram Cache (Android):

• Go to your Android phone's Settings app, tap on Apps & notifications, select Instagram, and tap on Clear cache.
  
  • Note: Be careful not to select "Clear storage," as this will delete app data and settings.

5. Background Data/App Refresh:

• For Instagram notifications to function, Instagram needs to be able to refresh in the background.
  
  • On iPhone: Go to Settings > General > Background App Refresh and ensure it's enabled for Instagram.
  • On Android: Go to Settings > Connections > Data usage > Mobile data usage, find Instagram, and turn on "background data".

6. Restart Your Device:

• A simple restart can often resolve minor glitches.

7. Update or Reinstall Instagram:

• Make sure you have the latest version of the app. Outdated versions can have bugs that affect notifications.
• If updating doesn't work, consider uninstalling and reinstalling the app.

8. Check Network Connection:

• A strong and stable internet connection is crucial for receiving notifications.

9. Update Your Device's Operating System:

• Ensure your phone or tablet's operating system is up to date, as updates often include bug fixes that can help with app issues.

10. Log Out and Back Into Instagram:

• This can sometimes resolve issues with push notifications.

If you've tried all of these steps and are still experiencing issues, you may want to consider contacting Instagram customer support for more assistance.

 

[ricardoburnsy]

I do get notifications but not popups even though I have it enabled.

 

[mustang7757]

Moved this to the s25 Forum

 

[bearone2]

Moved this to the s25 Forum

25+, where's the 25 forum??

 

[y2jman]

tell me something are you getting some notifications outside instagram app and sometimes not like when folks mention in a comment maybe likes ?<-mine has stop working i think it stop working right after version 384.0.0.46.83? i know they recently last week updated to 385.0.0.47.74 and still nothing

you have to open the sorry app sometimes in order to see notifications all of a sudden i was getting comments and mentions likes outside app not much anymore still i get notify like when somebody does instagram live videos outside app i have try to turn off and on notifications inside app nada i believe they broke it i don't know when be fixed

i know it was working last 2 versions before maybe this is june software update i don't know am not sure i made it worst going back and forth between old apks then updating to newest version uninstall and reinstall app in playstore turn on and off notfications insdide app or what

maybe i should had left it alone when i updated to 384 2 weeks ago then found out next day aka friday wasn't getting notify comments and mentions outside app meh

i have been very vocal on this issue past 2 weeks and nobody won't even give me an answer

you can look at my previous thread

https://forums.androidcentral.com/threads/instagram-bug-latest-update.1079912/#post-7261397 i mention s24 thread bout nobody reply in it

 

[ricardoburnsy]

I only get notifications for dms and requests to follow. The requests to follow notifications dont show as popup even though I have it turned on to do it.

 

[y2jman]

ok how about when somebody mention you in a comment<-does that pop out of app or not? and if when this stop happening right after version 384.0.0.46.83 i assumed

 

[mlblack16]

I have noticed DUO Mobile doesn't give pop-up notifications even though I have all the settings enabled. Annoying since I have to use it to log in to my computer for work daily.

 

[y2jman]

i wonder if some of this related june software update i don't know i just hate have to open app to get see mentions and comments all of a sudden since 2 weeks ago

perhaps i shouldn't mess with it after updating 384.0.0.46.83 on 12th but then again next day app didn't notify me comments or mentions outside app until i open app then i started go back old apk for a few days then updated then back turn on and off notifications in app settings try to turn on pop up notifications instagram settings now it seems notify in app doesn't always come up everything so screwed up