Not able to connect to 4G LTE! ?

[STARGATE]

Awesome I am glad you got this fixed Star!! . :beer:

Sent from my T-Mobile HTC One using AC Forums.

Thanks!
:thumbup::beer::beer:

Sent From a Galaxy S4 Away!

 

[GiantJay]

Well what do you know, it was a SIM issue

This message brought to you in part by Sprint and the letters GS and the number 4

 

[STARGATE]

Yea, but I had to go through 4 different people yesterday before one of them checked what I was telling her!
Let alone all those other people I called before and those at the stores I visited and they didn't know what was wrong!

Thanks to RicanS4 I was telling those people to check my phone's ICCID. Only the last person was willing and finally, able to help.

Sent From a Galaxy S4 Away!

 

[RicanS4]

Yea, but I had to go through 4 different people yesterday before one of them checked what I was telling her!
Let alone all those other people I called before and those at the stores I visited and they didn't know what was wrong!

Thanks to RicanS4 I was telling those people to check my phone's ICCID. Only the last person was willing and finally, able to help.

Sent From a Galaxy S4 Away!

I'm glad they were able to get you all taken care of!! It seems that it's a problem they're having whenever they swap out GS4s and none of the techs knows what's going on.

 

[STARGATE]

I'm glad they were able to get you all taken care of!! It seems that it's a problem they're having whenever they swap out GS4s and none of the techs knows what's going on.

Yup! :banghead:
Apparently that's what's going on.

Sent From a Galaxy S4 Away!

 

[GiantJay]

It's because the Sprint SIM cards come in the phones, and they aren't doing something in the system right when they swap them.

This message brought to you in part by Sprint and the letters GS and the number 4

 

[STARGATE]

Now I'm finally enjoying the LTE around me!

Maybe not as fast as other carriers but also not as pricey!

Sent From a Galaxy S4 Away!

 

[STARGATE]

Oops! Double post.

 

[RicanS4]

It's because the Sprint SIM cards come in the phones, and they aren't doing something in the system right when they swap them.

This message brought to you in part by Sprint and the letters GS and the number 4

They said it's supposed to automatically swap the ICCIDs during the changeover but that's clearly not happening. Hopefully they fix the core issue or at least put this into some tech docs so that people don't have to spend months fighting with them to get it fixed.

 

[STARGATE]

They said it's supposed to automatically swap the ICCIDs during the changeover but that's clearly not happening. Hopefully they fix the core issue or at least put this into some tech docs so that people don't have to spend months fighting with them to get it fixed.

Indeed!

Who knows how many more people are having this issue and don't even know about it.

Like my sisters, if they had this problem, they wouldn't know since they would have WiFi at home and 3G service outside, they would not bother to check if they got 4G or not! :banghead:

Sent From a Galaxy S4 Away!

 

[kybdplr]

Funny...Im in Cali and just bought an S4 and the sales guy told me the same thing....
"There updating antennas yada yada" on why it wouldn't connect. Told me to put in CDMA only
mode. My galaxy S3 before got it just fine.

James

 

[STARGATE]

If you're having the same problem read the last few posts so you can get that taken care of.
Some of those"technicians" don't know squat! :banghead::banghead:

Sent From a Galaxy S4 Away!

 

[torresg09]

Im having 4g connection problems on my Sprint Gs4 and im in Brooklyn New York. So I guess its an internal antenna problem. Samsung needs to send an update to fix this issue cause its really annoying

Posted via Android Central App

 

[brandonnnnnwillhelp]

I had this problem on my galaxy all i did was held the power button and pressed the restart button then when my phone came on i turned mobile data on and boom there it goes