Note 10.1 won't charge, red 'X' on battery icon!

chuzie

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I have a tab2 (P3113) with the same issue. I know this thread is about the note but it is the same basic stuff.

The charger I have will charge my other tab2 but not this one. After trying everything listed in this thread I disassembled it and took a close look at the charging port. Two of the pins were bent and pressed against the back wall. Unfortunately bending them back was not an option as they would not lay flat enough to prevent the charging plug from impacting them again. I removed them through the back of the port in hopes they were not necessary as they did not appear to be connected to any trace on the board.

I still have the problem and suspect it is because one or both of those pins is part of the charging process. Ordered a new motherboard and should arrive in a few days. I will report back if it works.
 

vetab

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Hello and merry Christmas.
I have got the same problem
I purchased a Samsung galaxy note tab 10.1 and it will not charge. I have a Samsung phone with the same charger and the charger that came with the tablet works fine with my phone but not the tablet. My phone charger won't charge the tablet either.
Also when the charger is plugged in, a red 'X' appears over the battery icon in the top right corner. The battery is now dead.
Any advice
Thank you in advance
 

Note10_1_smp605

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Mar 31, 2015
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Hey Guys,
Its much worst for me, this is the first itme I purchased Samsung , I always buy iphones and I noticed this problem for my note 10.1 about 15 days after buying. I tried many ways buying new charger, cable, changing sockets etc. And, when I discussed with some of my colleagues using Samsung Note 3, and note 4 or similar high end phones all said they faced the same problem. I tried on charging but finally it become black screen with no battery. Now, I cant do reset / reboot etc. Finally I decided to leave it thinking I did the biggest mistake buying Samsung and will take to customer care. After 3 days before taking to customer care I just made a try and with no reason it started.
Last, week there was some updates and the same problem I notice it was taking 2 days to charge just to reach 38%. I was busy thinking its common with samsung, may be it will work out but a day before yesterday in night it it did not charged and black screen. Now tried all above solutions again just black screen. I purchased a power bank to see really it charge or not and I figure out the powerbank 10000mAH dropped to 30% but phone did not started only showing symbol of blank battery for few minutes and again went Black screen.
By the way I have been using the original charger, changed cable/charger and found that all other phones are charging, even can check the current rating O/P is fine from the chargers.
 

jeraem

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i have the samsung galaxy 10.1(n8000) and i also had the same problem. It started when i used a non-samsung charger cable and when i switched back to my original samsung cable, that's when it started the problem. So i just had to use the cable that started the problem to charge my note now.
 

B Shark

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I also changed the "plug end" of the Samsung charging cable and it immediately started charging correctly indicating the plug end was defective.
 

zaborav

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I use both Apple and Samsung plugs and it doesn't matter which I use, little man STILL gets red 'X' and the damned thing won't charge properly. I just charged overnight having gone to bed at 1% & it still reads only 26%... AND THE RED CROSS IS BACK WHEN NOBODY HAS BEEN NEAR IT... nothing at all in the forums has helped so I am assuming either the plug, socket, wire, inputs or USB/Samsung inputs are to blame. Faulty. Seems an exceedingly co mon problem. Battery also runs down very fast yet I use few apps, certainly not at same time, but it still happens. Can not use it outwith the home without charger and a free wifi where I am going.
Many other computer forums have si ilar threads. Just google it!
Not a single suggestion has worked and the worst thing to do is ensure both inputs are fully inserted as that is when it is inevitable. Wiggling the wire around near Samsung-tablet input is best but can take half an hour to get rid of the red cross so it can drip-feed :(
 

cinnamin

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Nov 16, 2009
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I use both Apple and Samsung plugs and it doesn't matter which I use, little man STILL gets red 'X' and the damned thing won't charge properly. I just charged overnight having gone to bed at 1% & it still reads only 26%... AND THE RED CROSS IS BACK WHEN NOBODY HAS BEEN NEAR IT... nothing at all in the forums has helped so I am assuming either the plug, socket, wire, inputs or USB/Samsung inputs are to blame. Faulty. Seems an exceedingly co mon problem. Battery also runs down very fast yet I use few apps, certainly not at same time, but it still happens. Can not use it outwith the home without charger and a free wifi where I am going.
Many other computer forums have si ilar threads. Just google it!
Not a single suggestion has worked and the worst thing to do is ensure both inputs are fully inserted as that is when it is inevitable. Wiggling the wire around near Samsung-tablet input is best but can take half an hour to get rid of the red cross so it can drip-feed :(
You may need a new battery I'm having the same issue.
 

Anny Harts

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okay so I found out what the problem was when the Red X is over the charging sign I take the plug and turn it around you originally plug it in one way take it out turn it around then put it back in worked for me😊😊
 

Dankees

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This happened to me, too.

My charger was plugged into the wall (not in my device) and the power turned off.

When I plugged in my device, it seems like the charger wasn't actually getting power. So, I just unplugged and replugged the charger into the wall and it worked, again.
 

Shadowmaiden70

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Hi I have a Samsung note no and it only charges when turned off? It takes overnight to charge fully and when I try to charge when turned on it has a red cross on the battery and won't charge? Please help as I love the tablet .
 

cinnamin

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Update 11/15/17.

I didn’t want to just give up on my tablet so I decided to head down to Best Buy. While there i brought a new 32 pin usb cord for my note 10.1 2012 it’s charging now, replacing the cord was a last resort it worked out for me of course after I purchase an iPad.
 

protonguitar

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I too had the problem with the red "x" showing on the battery indicator when attempting to charge my Note 10.1 2014. I tried different official Samsung USB cables and bases which didn't help me. I also tried cleaning the USB port of the tablet which didn't work either. I noticed that when I'd take the back cover off the tablet, it would charge normally without showing that red "x" but if I tried putting the cover back on, the "x" would pop up again. What seemingly fixed the problem for me was disconnecting and reconnecting the battery cable. I also disconnected the ribbon cables for the LCD and USB port in the process of disconnecting the battery cable but I don't think that fixed the problem.

I had the same problem. Two days ago I installed a replacement battery ordered from Amazon. Plugging in the charger ... any charger caused the red x problem. I popped off the back cover and the red x was gone. It turns out that the length of the 6 wires between the connector and the battery were slightly too long. When I installed the battery I bunched them together to make the connector lay flat against the circuit board. Pressure of the back cover against the bunched wires caused the problem. I carefully rearranged the wires so that the back cover no longer causes pressure against them.

Problem solved! :)

And yeah, I am aware that I'm replying to an old post, but it was this post in this thread that pointed me in the direction that lead to the solution, at least for me. In all cases, make sure that the battery leads are not squeezed by the back panel.
 

Anil K Rao

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Cleaning charge hole on tablet or scraping charge pins of the cable is one way to get the charge working. However the issue is that adaptors do have life. When the original adaptor goes bad, it drains the note while on charge ! To test this out, use a USB cable to charge the mobile using a laptop. It would take a while but will reach 100%.

Solution is to get a new adaptor. But then you can also get a new cable because through travel and use it will also go bad too.

Anil
 

ArtInvent

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My solution - re-seat the internal ribbon cable to the charge port

My Note 10.1 2014 is getting on in years, and I changed out the battery a few months ago. The red X started appearing and would only charge very s-l-o-w-l-y. It will take 24 hours to charge instead of an hour or 90 minutes. This is on the same chargers I've been using with no problem for years. Switching to a Samsung made charger makes no difference. So no, the problem is not with the charger. If this happens to you with chargers that always worked before, well, odds are it is not the charger! A bad usb cable, or dirty or bent pins on the charge port, more like. But perhaps it is something internal since I did replace the battery and may have messed something up or not re-connected things right.

Solution: The charge ribbon cable inside the device is probably not seated properly. Alternately, the micro USB charge port is dirty or has bent pins etc. The solution to try first is to re-seat the internal ribbon cable. If that doesn't do it, you can try to replace the usb charge port that the ribbon cable attaches to, which is available pretty cheap on eBay. Either fix is a similar procedure.

Take the tablet apart by prying the screen out of the metal-looking plastic rim and back housing. Before doing this you should turn it off, take out the stylus, and take out any SD card. You can find how to do this on Youtube etc, it is the same for any service like replacing the battery or the charge port etc. A couple or 4-5 stiff guitar picks are what I use.

Once the back housing is off, looking at the back guts, you will see two ribbon cables going down across the battery. Assuming the USB port is down with the tablet in landscape orientation. The ribbon on the left is for the display, don't mess with it. The ribbon on the right is the charge-data cable and you can see that it goes right down to the USB port. It connects to the main board with a little black plastic connector at top. If you pick up the lower edge of the black plastic connector it will hinge up 90 degrees. You can then pick up and slide the ribbon out. Check that the microscopic traces and exposed connections are not dirty or messed up. There are like 20 incredibly tiny wires in the cable that all have to mate with the connector or things are not going to work right. Put it back in the connector carefully and snap down the hinge.

Now you can now check the charging. You don't really have to put the back on to do this. Turn the tablet on, log in, and reconnect the charger. For me, the red x is now gone. If it's still red, try replacing the the charge port itself. There are also YT vids to help you do this. Again, i got one on eBay for like $3 but ended up not using it. It said it was new but certainly looks used, probably guys are selling parts off old broken ones etc. Glad I didn't need to use it.

While you're at it, this is a good time to replace the battery! I got one for about $20 on eBay, seems pretty good. The old one was only lasting about 30 minutes, now back up to 4-5 hours.

To finish up, snap the back on again, put the SD card and stylus back, turn it on, and check the charging again. Fixed! for me anyway. Good luck.
 

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