Note 10+ Signal Issues - Samsung refuses to replace

[sunking101]

I do it any time a reboot doesn't fix it... unless it's settings.
On the Note 10 plus setting conflicts/issues are common.
It will run but not well if you don't find and resolve them you'll get less than optimum performance. Short battery life/running warm is a good indication something going on with the former.
These phones normally run cool.

It runs great other than the dropoed calls. Runs cool. Battery life stellar.

 

[blackhawkhot]

It runs great other than the dropoed calls. Runs cool. Battery life stellar.

It's most likely a sound device.
See if your carrier advance tech support can help.
Escalate the case if need be... lean on them.
Verizon and AT&T have the best coverage.
AT&T does have some very knowledgable techs... that know tricks.

 

[msm0511]

How come this thread came to an end in January, did people find a fix for the dropped calls?
My Note 10 Plus drops calls like crazy and I'm so sick of it!

My dropped call issue stopped when I turned wifi calling off. I know that's not your issue, and sorry you're still dealing with it. My signal also got way better in general after a couple months. I still have dead zones in certain buildings, but all my phones have issues in those same places. I'd honestly forgotten all about this thread.

Hopefully you can figure something out.

 

[Mike Dee]

My dropped call issue stopped when I turned wifi calling off. I know that's not your issue, and sorry you're still dealing with it. My signal also got way better in general after a couple months. I still have dead zones in certain buildings, but all my phones have issues in those same places. I'd honestly forgotten all about this thread.

Hopefully you can figure something out.

I don't get dropped calls on any my devices unless I'm in a complete dead zone. I'm on WiFi at home and don't ever get dropped calls unless it's the other end dropping the call.

 

[Casey Cheung]

My unlocked Note 10+ phone using Verizon as my carrier has a poor signal when at home inside a 15 story condo building in an urban city. But the wifi calling feature on the Note 10+ is a life saver and totally works for me, otherwise I will barely receive phone calls or text messages when at home.

I had the same problem on my previous Samsung S9 phone, so I tend to think it's a problem with Verizon. My wife who now has exactly the same unlocked Note 10+ phone but uses a different carrier doesn't have this same problem.

 

[blackhawkhot]

My unlocked Note 10+ phone using Verizon as my carrier has a poor signal when at home inside a 15 story condo building in an urban city. But the wifi calling feature on the Note 10+ is a life saver and totally works for me, otherwise I will barely receive phone calls or text messages when at home.

I had the same problem on my previous Samsung S9 phone, so I tend to think it's a problem with Verizon. My wife who now has exactly the same unlocked Note 10+ phone but uses a different carrier doesn't have this same problem.

Could simply be the Verizon tower isn't placed in a favorable position vs your wife's tower.
-&-
If you contact Verizon tech support they may be able to help.
That Verizon cell tower maybe misconfigured; software and/or hardware.
It happens...

 

[sunking101]

It's nothing to do with signal towers or carrier problems for me. My issues started the moment I got my.Note 10 Plus. I'm on the same network I've been on for the last 18 years and I've had countless phones during that time. Samsung have the worst reception of the lot. My Note 8 was crap for dropping calls but this new Note 10 Plus really takes the biscuit. My old Sonys and iPhones absolutely slay Samsung when it comes to signal strength on my network. My home address is the same, work address, habits etc. I get a fairly strong signal at home yet still regularly drop calls.

 

[Casey Cheung]

Could simply be the Verizon tower isn't placed in a favorable position vs your wife's tower.
-&-
If you contact Verizon tech support they may be able to help.
That Verizon cell tower maybe misconfigured; software and/or hardware.
It happens...

It's a bit of a mystery. I even went into a local Verizon store to complain about this. They swapped out a new SIM card on my phone, which I hoped would work...it did not. They then tried to sell me a signal booster, but I couldn't be bothered by it. I've read that some users who complained about signal strength received a free signal booster device. My phone (with Verizon carrier) only has this problem when I'm at home, the problem is lessened when I have the phone right up against the living room window, but that's a lame workaround. Again, wifi calling feature works 100% reliably on my Note 10+ so I'm willing to let this issue go. As for my wife, she has exactly the same unlocked Note 10+ phone as me that we both bought from a local Microsoft store. But her service is through a little known provider called "iTalkBB" (link here: https://www.italkbb.com/us/en/home-phone-plans.html). She went to a local "99 Ranch" or "Ranch 99" Asian food chain market that has a kiosk selling this iTalkBB phone service. I can't believe this rinky-dink no-name provider has better phone call signal at home versus Verizon. Hard to believe but true.

 

[Casey Cheung]

It's nothing to do with signal towers or carrier problems for me. My issues started the moment I got my.Note 10 Plus. I'm on the same network I've been on for the last 18 years and I've had countless phones during that time. Samsung have the worst reception of the lot. My Note 8 was crap for dropping calls but this new Note 10 Plus really takes the biscuit. My old Sonys and iPhones absolutely slay Samsung when it comes to signal strength on my network. My home address is the same, work address, habits etc. I get a fairly strong signal at home yet still regularly drop calls.

Only suggestion is to enable the wifi calling feature on the Note 10+...works for me.

 

[blackhawkhot]

It's a bit of a mystery. I even went into a local Verizon store to complain about this. They swapped out a new SIM card on my phone, which I hoped would work...it did not. They then tried to sell me a signal booster, but I couldn't be bothered by it. I've read that some users who complained about signal strength received a free signal booster device. My phone (with Verizon carrier) only has this problem when I'm at home, the problem is lessened when I have the phone right up against the living room window, but that's a lame workaround. Again, wifi calling feature works 100% reliably on my Note 10+ so I'm willing to let this issue go. As for my wife, she has exactly the same unlocked Note 10+ phone as me that we both bought from a local Microsoft store. But her service is through a little known provider called "iTalkBB" (link here: https://www.italkbb.com/us/en/home-phone-plans.html). She went to a local "99 Ranch" or "Ranch 99" Asian food chain market that has a kiosk selling this iTalkBB phone service. I can't believe this rinky-dink no-name provider has better phone call signal at home versus Verizon. Hard to believe but true.

You need to get someone in Verizon tech support to report it. Retail won't.
Give them the exact location including the side of the building. Worth a shot. Then follow up in 2 weeks or so if no improvement. Lean on them, they may throw in a booster if they can't resolve it.

If all that fails try their Retainment dept, not sure what they call it at Verizon, at AT&T it's now called Customer Loyalty Dept.
It's soul purpose is to keep disgruntled customers and they can give you deals no other department can.
I know, I grumble a lot...

 

[sunking101]

Only suggestion is to enable the wifi calling feature on the Note 10+...works for me.

In another thread a few people said that turning WiFi calling OFF stopped their drooped calls. I just want my snazzy phone to work as a phone sometimes too. The drooped calls and lousy fingerprint scanner are a real disappointment with what is otherwise a fantastic smartphone.

 

[blackhawkhot]

It's nothing to do with signal towers or carrier problems for me. My issues started the moment I got my.Note 10 Plus. I'm on the same network I've been on for the last 18 years and I've had countless phones during that time. Samsung have the worst reception of the lot. My Note 8 was crap for dropping calls but this new Note 10 Plus really takes the biscuit. My old Sonys and iPhones absolutely slay Samsung when it comes to signal strength on my network. My home address is the same, work address, habits etc. I get a fairly strong signal at home yet still regularly drop calls.

I would still try what I suggested. Start with the carriers advance tech support, escalate your case if need be.
The carrier info could be misconfigured, this will do it.

Defective or misconfigured sim card. Replace if you haven't already, use ESD protocols when installing, handle it yourself. At the least have a humidity level of 60% in the room, and discharge yourself to an earth ground before you handle it. Long before you can feel or see a static charge it has enough energy to damage components not in a circuit. Sims may have some ESD protection but not much if any.
Handle sims like a stick of RAM...

The cell towers are digital and are software controlled. Misconfigured towers happen and they are constantly upgrading and adding towers. So it could improve service eventually.

 

[Mike Dee]

I would still try what I suggested. Start with the carriers advance tech support, escalate your case if need be.
The carrier info could be misconfigured, this will do it.

Defective or misconfigured sim card. Replace if you haven't already, use ESD protocols when installing, handle it yourself. At the least have a humidity level of 60% in the room, and discharge yourself to an earth ground before you handle it. Long before you can feel or see a static charge it has enough energy to damage components not in a circuit. Sims may have some ESD protection but not much if any.
Handle sims like a stick of RAM...

The cell towers are digital and are software controlled. Misconfigured towers happen and they are constantly upgrading and adding towers. So it could improve service eventually.

I literally swap out SIMs every 2 months and have never had an issue with not using ESD protocols. I've never seen anyone use any protocol in a carrier store or tech support department. I've never even heard it mentioned before anywhere here in the forums and I've been here a few years. I spent a few years prior in the Motorola Support Forums and never heard it mentioned there either. I'm not saying you can't damage it but I think it's overkill for a SIM card.

 

[blackhawkhot]

I literally swap out SIMs every 2 months and have never had an issue with not using ESD protocols. I've never seen anyone use any protocol in a carrier store or tech support department. I've never even heard it mentioned before anywhere here in the forums and I've been here a few years. I spent a few years prior in the Motorola Support Forums and never heard it mentioned there either. I'm not saying you can't damage it but I think it's overkill for a SIM card.

You seen how many fail? They were good when they left the factory. I've watch techs who have no clue about ESD, again and again. Ineptness is not a desirable skill set.

See how small that card is? If it has any onboard protection it is very limited because of this and they're a dime a dozen.
ESD event damage is cumulative and after one ESD or more event(s) failures can be instant or caused over time by the normal device voltages ie unpredictable failures. Once the electrons punch through the damaged micron thin insulator, it becomes a conductor.
So just because it's working after being carelessly handle doesn't mean it hasn't been damaged. If it fails ESD damage during installation is the most probable cause as it's fairly well protected once in circuit. Even so I handle mobos with a wrist strap and a grounded ESD mat.



They worry about protecting the SIM controller.
Why? Because of user caused ESD events inserting SIM cards.
Devices have some level protection:
https://m.littelfuse.com/technical-resources_old/application-designs/circuits/sim.aspx

https://www.semtech.com/products/circuit-protection/esd-emi-filter-devices/eclamp2485t

 

[Mike Dee]

You seen how many fail? They were good when they left the factory. I've watch techs who have no clue about ESD, again and again. Ineptness is not a desirable skill set.

See how small that card is? If it has any onboard protection it is very limited because of this and they're a dime a dozen.
ESD event damage is cumulative and after one ESD or more event(s) failures can be instant or caused over time by the normal device voltages ie unpredictable failures. Once the electrons punch through the damaged micron thin insulator, it becomes a conductor.
So just because it's working after being carelessly handle doesn't mean it hasn't been damaged. If it fails ESD damage during installation is the most probable cause as it's fairly well protected once in circuit. Even so I handle mobos with a wrist strap and a grounded ESD mat.



They worry about protecting the SIM controller.
Why? Because of user caused ESD events inserting SIM cards.
Devices have some level protection:
https://m.littelfuse.com/technical-resources_old/application-designs/circuits/sim.aspx

https://www.semtech.com/products/circuit-protection/esd-emi-filter-devices/eclamp2485t

I've never had a SIM card fail by installing or swapping. I have never seen instructions anywhere indicating special precautions need to be taken when swapping SIMs. I've never seen the best if the best here even mention it. I think it's gross overkill but do whatever makes works for you.

 

[sunking101]

I've never had a SIM card fail by installing or swapping. I have never seen instructions anywhere indicating special precautions need to be taken when swapping SIMs. I've never seen the best if the best here even mention it. I think it's gross overkill but do whatever makes works for you.

Same here. Whenever people say to change your SIM card and it will fix such & such a problem it never does. I have inserted them with my fingers, wiped them with cloths, used them for 4 years over the course of two different phones and they still worked fine.

Regarding my new Note 10 Plus it came with a new 5G SIM. I asked for another and it came today. Same dropped calls issue. Dammit.

 

[Mike Dee]

Same here. Whenever people say to change your SIM card and it will fix such & such a problem it never does. I have inserted them with my fingers, wiped them with cloths, used them for 4 years over the course of two different phones and they still worked fine.

Regarding my new Note 10 Plus it came with a new 5G SIM. I asked for another and it came today. Same dropped calls issue. Dammit.

I have heard of a replacement fixing an issue because of a bad card. I just think grounding yourself up while swapping out a SIM is unnecessary.

 

[blackhawkhot]

I've never had a SIM card fail by installing or swapping. I have never seen instructions anywhere indicating special precautions need to be taken when swapping SIMs. I've never seen the best if the best here even mention it. I think it's gross overkill but do whatever makes works for you.

I had one fail already, never touched it once it was carrier installed. Since then I do it myself.
At least touch an earth ground after being seated before handling the card.
Walking across a carpet in leather shoes on a dry day can build up an impressive static charge, thanks AT&T...
Like to see what the SIM direct contact ESD rating is. I'm guessing between 1-3 KV

I have an 3M ESD meter and would observe static charges on objects when/after moving them. You get a couple hundred volts on ordinary writing paper, ESD bags even rubbing your fingers together if dry.
On clear plastic bubble wrap 5+KV easy and the charge will linger for many minutes especially in dry air.
You can easily generate 10+KV charges on dry days.
Keeping relative humidity 50% and above helps dissipate charges.