Note 10+ Signal Issues - Samsung refuses to replace

[haganjeff]

So, Samsung's Executive Office has agreed to refund my unlocked Note10+...I went ahead and went to Best Buy last night and picked up the last black Verizon one they had at an incredible price ($899)...well, immediately upon booting up with new SIM, it went into 3G and refused to go to 4G, while the wife's S8 again was locked on 4G..I chatted with Verizon to make sure the phone provisioned correctly. They said it did and told me to give it some time for the signal to settle in.. Today, I left the house and it immediately went to 3G and stayed there even on the interstate.. I cleared partition cache and picked up 4G where I stayed for several hours.. On the way home, it actually lost signal completely for a while, not even 1X..Finally went to 3G, but never left.. At home under the network extender, I toggle airplane mode and get 4G back... This is crazy.. I have no desire for any other phone, but don't know how I can keep the Note 10..sucks!!

 

[NIZMOZ44]

The note 10 plus for me getting better signal than my iPhone xs max and s9 plus do. I was in a restaurant in Austin and had 0 signal on my s9 plus but I had one bar on my note 10 plus. I don't see any signal issues at all. At least for my at&t version.

 

[brianjsw]

So, Samsung's Executive Office has agreed to refund my unlocked Note10+...I went ahead and went to Best Buy last night and picked up the last black Verizon one they had at an incredible price ($899)...well, immediately upon booting up with new SIM, it went into 3G and refused to go to 4G, while the wife's S8 again was locked on 4G..I chatted with Verizon to make sure the phone provisioned correctly. They said it did and told me to give it some time for the signal to settle in.. Today, I left the house and it immediately went to 3G and stayed there even on the interstate.. I cleared partition cache and picked up 4G where I stayed for several hours.. On the way home, it actually lost signal completely for a while, not even 1X..Finally went to 3G, but never left.. At home under the network extender, I toggle airplane mode and get 4G back... This is crazy.. I have no desire for any other phone, but don't know how I can keep the Note 10..sucks!!

My unlocked Note 10+ on Verizon just started doing the same thing. Very frustrating l agree!

 

[haganjeff]

My unlocked Note 10+ on Verizon just started doing the same thing. Very frustrating l agree!

Interesting addendum to this is on Samsung Community there are multiple threads with people with similar issues. One person said that when they shut off wifi, their signal returned to normal...So, I was in 3G once again yesterday and decided to turn wifi off and restart...Oddly enough, I didn't lose 4G LTE the rest of the day. I worked from home today, so only one day sample size, but I held 4G in the same area I had been in 3G earlier.. Who knows what this means, but is worth trying. That would make it a software issue I would imagine.

 

[brianjsw]

All I know is I've had mine since launch day and the problems started maybe 3 days ago. Very odd.

 

[NIZMOZ44]

Seems everyone with the issue has a Verizon phone. At least that's what I noticed. I have no issues with my at&t one.

 

[Michael Nemitz]

Seems everyone with the issue has a Verizon phone. At least that's what I noticed. I have no issues with my at&t one.

This is unbelievable. I try to summarize how poorly Samsung has been to me on this issue.



Bought the phone outright Day 1, had nothing but issues dropping calls since. Called Sprint repeatedly, called Samsung repeatedly, Sprint was significantly more helpful. After research found out it was a Samsung issue, they told me to contact a local (45 min away) repair shop. They told me it was a known issue and either a factory reset or setting up a repair claim would fix it. So I did a factory reset to no avail. Fought with them to set up a claim but they did. I sent the phone off, I got a notification saying they got then phone, then within 3 hours they said there was no issue and sent it back. Got it back and dropped the 1st 3 calls I made. They sent me an email asking how it went and they said hey, sent it back in for a new one. I refused as I just sent it in, I couldn't be without a phone again.



I ended up setting up a better business claim, I battle with them for 3 weeks. They keep telling me someone is gonna call me, nobody does. I fought until they would do an advance exchange (send me the phone first before I return mine). I get the new phone and ..... I've dropped 4 out of 8 calls I've made ... this is the worst

 

[mustang7757]

This is unbelievable. I try to summarize how poorly Samsung has been to me on this issue.



Bought the phone outright Day 1, had nothing but issues dropping calls since. Called Sprint repeatedly, called Samsung repeatedly, Sprint was significantly more helpful. After research found out it was a Samsung issue, they told me to contact a local (45 min away) repair shop. They told me it was a known issue and either a factory reset or setting up a repair claim would fix it. So I did a factory reset to no avail. Fought with them to set up a claim but they did. I sent the phone off, I got a notification saying they got then phone, then within 3 hours they said there was no issue and sent it back. Got it back and dropped the 1st 3 calls I made. They sent me an email asking how it went and they said hey, sent it back in for a new one. I refused as I just sent it in, I couldn't be without a phone again.



I ended up setting up a better business claim, I battle with them for 3 weeks. They keep telling me someone is gonna call me, nobody does. I fought until they would do an advance exchange (send me the phone first before I return mine). I get the new phone and ..... I've dropped 4 out of 8 calls I've made ... this is the worst

Sorry you going through that , is this unlocked version using on Sprint or Sprint carrier version?

 

[Michael Nemitz]

Sorry you going through that , is this unlocked version using on Sprint or Sprint carrier version?

It's a Sprint carrier version

 

[mustang7757]

It's a Sprint carrier version

Was hoping it was unlocked I would of suggest flashing the carrier version , but I know Sprint been having issues even on the note 9 ,s10 series . I'm not sure what to suggest except see maybe get a different device or escalate this with a manager .

 

[Mike Dee]

It's a Sprint carrier version

Very strange because the OP also had the same issue with his second phone on Verizon, yet you're on Sprint and had problems with two consecutive phones. Makes me wonder if it's just certain regions of each carrier with these devices. I'm on Verizon with an unlocked Note 10P and a carrier branded S10P. Both phones have no connection issues.

 

[Michael Nemitz]

Was hoping it was unlocked I would of suggest flashing the carrier version , but I know Sprint been having issues even on the note 9 ,s10 series . I'm not sure what to suggest except see maybe get a different device or escalate this with a manager .

I've had every Note that's been out. My wife and brother on S10'S and unfortunately after how they handled my case I believe I'm out. Once I send my old phone back and it's all settled I'll actively be looking to switch to an iPhone.

I'm honestly astonished how badly they handled this

 

[Michael Nemitz]

Very strange because the OP also had the same issue with his second phone on Verizon, yet you're on Sprint and had problems with two consecutive phones. Makes me wonder if it's just certain regions of each carrier with these devices. I'm on Verizon with an unlocked Note 10P and a carrier branded S10P. Both phones have no connection issues.

I have 2 friends in my same city who have 10P on VZW and have no issues so I hear how it's because I have Sprint yet my wife and brother have no issues at all with their S10e's and I never had any issues with the Note 8 or 9

 

[Mike Dee]

I have 2 friends in my same city who have 10P on VZW and have no issues so I hear how it's because I have Sprint yet my wife and brother have no issues at all with their S10e's and I never had any issues with the Note 8 or 9

Understood....I'm just relating how the OP got two bad 10Ps on Verizon in his area. Could be on Verizon in your area there might not be a problem if it's carrier/region specific. Either that or there's enough bad units where getting two bad is not that rare.
As for the S10e, different device so that's another variable.
Anything's possible at this point.

 

[mustang7757]

I've had every Note that's been out. My wife and brother on S10'S and unfortunately after how they handled my case I believe I'm out. Once I send my old phone back and it's all settled I'll actively be looking to switch to an iPhone.

I'm honestly astonished how badly they handled this

I understand being fustrated , I would be also . Did you have this kind experience with Sprint on previous Samsung phones you had?

 

[Michael Nemitz]

I understand being fustrated , I would be also . Did you have this kind experience with Sprint on previous Samsung phones you had?

Nope, never. I have the Note 8 and Note 9. My wife and brother both had the S7, S8 and S10e and they never had issues either.

I've been trying to do stuff a day to fix it. I now have an icon for VoLTE at the top assuming by resetting the network settings. Hopefully that helps.

Not to be all we is me but I own a business and have 2 small kids that me and my wife swap on picking our kids up. I need a reliable phone and expected that when I dropped $1200 on this

 

[mustang7757]

Nope, never. I have the Note 8 and Note 9. My wife and brother both had the S7, S8 and S10e and they never had issues either.

I've been trying to do stuff a day to fix it. I now have an icon for VoLTE at the top assuming by resetting the network settings. Hopefully that helps.

Not to be all we is me but I own a business and have 2 small kids that me and my wife swap on picking our kids up. I need a reliable phone and expected that when I dropped $1200 on this

So I'm thinking then it's not a issue with service in your area but something with phone .. monitor it safe mode for awhile see how it is

 

[Michael Nemitz]

So I'm thinking then it's not a issue with service in your area but something with phone .. monitor it safe mode for awhile see how it is

Well, I finally got them to give me a replacement but it still seems to do it. So now I'm on my 2nd phone both constantly dropping calls

 

[mustang7757]

Well, I finally got them to give me a replacement but it still seems to do it. So now I'm on my 2nd phone both constantly dropping calls

Take a look at this thread someone on note 10+ with Sprint , said fix was some international setting that was enabled


https://forums.androidcentral.com/showthread.php?t=976466

 

[Michael Nemitz]

Take a look at this thread someone on note 10+ with Sprint , said fix was some international setting that was enabled


https://forums.androidcentral.com/showthread.php?t=976466

I'll check into it. Thank you for sticking with me