Note 10+ Signal Issues - Samsung refuses to replace

[jhimmel]

I am in the USA. There is a Samsung Experience store not too far from me.

Sorry to hear about it OP. But in the USA , I believe there are only two choices for probable defective devices , ubreakifix or send back to Samsung for evaluation.

 

[haganjeff]

You can flash the carrier firmware to see if it's better for you , and can always go back to the unlocked firmware.

I am asking for a carrier branded replacement. But am certainly willing to do that if it could work. The supervisor said it was happening with both unlocked and carrier branded with Verizon and Sprint.

 

[mustang7757]

They want me to send in for repair without a replacement. No way. They should should send me a new one and let me send this back just like the trade in program. Hell, I would even pay for another one if they would simply refund this one when they receive it.

I had issues like 3 weeks into my s10+ the screen would make clicking noise when tapping , when I brought to Samsung Experience Store , they told me come back in a hour be ready they had to replace the screen , I think they just swapped it out for another new one because it had all plastic around the frame which I took off when I got it

 

[msm0511]

Your on the unlocked version also?
It's a issue on Samsung unlocked versions , they say works on all 4 carriers but no carrier aggression,No RCS ect ....

You know I got that unlocked blue. LOL

 

[msm0511]

I had issues like 3 weeks into my s10+ the screen would make clicking noise when tapping , when I brought to Samsung Samsung Experience Store , they told me come back in a hour be ready they had to replace the screen , I think they just swapped it out for another new one because it had all plastic around the frame which I took off when I got it

Don't they only have like 3 of those in the US though?

 

[haganjeff]

Have you tried it in safe mode or done a factory reset?

That's a good point. Verizon Tier 2 Support wants me to try that, although I went into safe mode and still booted back up in 3G.

 

[haganjeff]

Instead of calling in for support, try SAMSUNG Experience Store, that have in house service.

I took my S10+ to a SAMSUNG service centre and they couldn't help me with my Thumb Prints that cause a permanent Mark's on the display. I posted the issue here.

Anyways, they said it would cost $350 CAN and advised me to call SAMSUNG to see what they could do. It was a PITA over the phone he kept insisting going to my nearest service repair, I told them I did and they not only I have to cover the shipping but if they find it's not a manufacturing defect it will cost me $50 for basically wasting their time. That was the end of that.

I was lucky when I pre-ordered my Note 10+ at the SES I told them about my S10+ and said it was covered under warranty and should take 10 days since parts wasn't available. I was very happy.

Unless it's a manufacturing defect, like my S7 edge that had a dead pixel, they don't seem to be very helpful.

No questions ask at SAMSUNG Experience Store.

I have went twice to my Best Buy with Samsung experience. The first time was for my screen protector having a bubble and was told they have no parts. I went back yesterday and today and was told they don't work on Tuesdays and Wednesdays.

 

[haganjeff]

Here are the results of my tests today.The red dots are tests my device failed..Thoughts?

 

[Mike Dee]

That's a good point. Verizon Tier 2 Support wants me to try that, although I went into safe mode and still booted back up in 3G.

If it works in safe mode that just eliminates the possibility that a third party app is conflicting.

 

[haganjeff]

I am in the USA. There is a Samsung Experience store not too far from me.

Those are the two places I went today!

 

[Rukbat]

Here are the results of my tests today.The red dots are tests my device failed..Thoughts?

Data blocking apps and Wifi control application could be causing it. I don't think any of the others would.

 

[mustang7757]

Don't they only have like 3 of those in the US though?

Which?

 

[haganjeff]

Data blocking apps and Wifi control application could be causing it. I don't think any of the others would.

That's what I thought. The phone is running beautifully though with the exception of going into 3G and 1X when I'm away. Battery is phenomenal, so I would be surprised their is a rogue app blocking tower switching.

 

[msm0511]

Which?

Samsung Experience Stores. I think there's one in NY, LA, and Houston.

 

[mustang7757]

Samsung Experience Stores. I think there's one in NY, LA, and Houston.

Here by me there was couple

 

[msm0511]

Here by me there was couple

I have Microsoft and several Apple Stores, but no Samsung.

 

[mustang7757]

I have Microsoft and several Apple Stores, but no Samsung.

Yeah depends where you at

 

[nuangel2]

You can flash the carrier firmware to see if it's better for you , and can always go back to the unlocked firmware.

when i try to flash carrier on my unlocked odin wont do it ,it hangs on file analysis?

 

[Venom0642]

when i try to flash carrier on my unlocked odin wont do it ,it hangs on file analysis?

Did you use the Odin3_v3.13.1 Patched one?

 

[Venom0642]

when i try to flash carrier on my unlocked odin wont do it ,it hangs on file analysis?

This one https://androidfilehost.com/?fid=5862345805528067949