Note 10+ Signal Issues - Samsung refuses to replace

[nuangel2]

Yes

This one https://androidfilehost.com/?fid=5862345805528067949

 

[Venom0642]

Yes

Try a different USB Cable, plus see if theres more usb slots on pc and try that and make sure you have samsung drives, i'm sure you do but always good reminder, and try again.

 

[strikeIII]

Sorry to hear about it OP. But in the USA , I believe there are only two choices for probable defective devices , ubreakifix or send back to Samsung for evaluation.

Not unless you get a carrier model. They will typically take care of the warranty replacement without having to deal with the manufacturer. One of the main reasons why I stick to an AT&T branded device. They ship out the replacement unit first and include the return label and packaging for the defective device.

 

[Mike Dee]

Not unless you get a carrier model. They will typically take care of the warranty replacement without having to deal with the manufacturer. One of the main reasons why I stick to an AT&T branded device. They ship out the replacement unit first and include the return label and packaging for the defective device.

I'm not 100 percent positive on Samsung but usually you have to buy it from the carrier directly for them to exchange it.

 

[kolyan2k]

Why Samsung does not send out replacements? Its ridiculous. It's a phone, people depend on phones, and like 99% of people can't just send in phone for replacement they need new phone first. That's how Google and Apple does it...what the hell is wrong with Samsung

 

[strikeIII]

I'm not 100 percent positive on Samsung but usually you have to buy it from the carrier directly for them to exchange it.

Nope, I've bought AT&T branded phones from Samsung.com and AT&T still handles the warranty.

 

[mustang7757]

when i try to flash carrier on my unlocked odin wont do it ,it hangs on file analysis?

You need Odin 3.13.1 prince comsey

 

[Venom0642]

Nope, I've bought AT&T branded phones from Samsung.com and AT&T still handles the warranty.

Correct.

 

[msm0511]

Why Samsung does not send out replacements? Its ridiculous. It's a phone, people depend on phones, and like 99% of people can't just send in phone for replacement they need new phone first. That's how Google and Apple does it...what the hell is wrong with Samsung

Not sure about Google, but that's not how Apple does it anymore exactly. Apple gets a credit card number and puts a hold on the credit card. Then they ship a new one out and remove the hold when they receive the loaner back. I know b/c I've done it before.

 

[Venom0642]

You need Odin 3.13.1 prince comsey

He has it look above i replied before you lol.

 

[mustang7757]

when i try to flash carrier on my unlocked odin wont do it ,it hangs on file analysis?

Be patient , take little bit

 

[mustang7757]

He has it look above i replied before you lol.

I seen last moment lol

 

[mustang7757]

I am asking for a carrier branded replacement. But am certainly willing to do that if it could work. The supervisor said it was happening with both unlocked and carrier branded with Verizon and Sprint.

First let them look at it , if all else fails we can do this way

 

[Davenurse]

l have a Sprint Note 10+ that I'm escalating through their customer service system. Dropped calls and calls where you can't hear the other person. New SIM card and multiple calls just got it escalated again tonight. It is a defective unit period. I think this is a more wide spread issue than what's being reported. Good luck to OP

 

[haganjeff]

Why Samsung does not send out replacements? Its ridiculous. It's a phone, people depend on phones, and like 99% of people can't just send in phone for replacement they need new phone first. That's how Google and Apple does it...what the hell is wrong with Samsung

Thanks! That was exactly my point to Samsung. Just send me a replacement and charge my account if you don't receive the phone back in 14 days. How hard is that? They have already wasted several hours of my time. How about a little customer service for a 3 week old device??!!

 

[mustang7757]

Thanks! That was exactly my point to Samsung. Just send me a replacement and charge my account if you don't receive the phone back in 14 days. How hard is that? They have already wasted several hours of my time. How about a little customer service for a 3 week old device??!!

I agree..

 

[haganjeff]

Not sure about Google, but that's not how Apple does it anymore exactly. Apple gets a credit card number and puts a hold on the credit card. Then they ship a new one out and remove the hold when they receive the loaner back. I know b/c I've done it before.

I would be fine with that!

 

[haganjeff]

Here goes the factory reset. I will only allow Google to load back the essential Type Email and Textra Messaging apps to eliminate an app causing signal interference. Here we go! ughh!

 

[jhimmel]

You might be right. Guess I was just lucky.

Samsung Experience Stores. I think there's one in NY, LA, and Houston.

 

[NIZMOZ44]

My unlocked, direct from Samsung Note 10 Plus was fine for the first week and then started having issues going into 3G and 1X constantly. Would not switch to 4G. Called Verizon and Samsung to troubleshoot. Did the normal things such as resetting connections and trying a new SIM card..Same issues going into 3G constantly....Was told by Samsung to take to authorized repair center locally. Just did that and was told my phone failed Samsung diagnostics 9 times. They couldn't repair and to contact Samsung to see what failed and to potentially replace the device.

I have chatted and called and can't seem to speak to anyone that I can even understand. Technical support says they cannot see the diagnostics from the repair center and need me to send it to Samsung for repair. This is obviously a software issue, so I don't think they don't know what they are talking about.

Update: I ended up getting a supervisor and explaining to him sending the phone back is not an option. He said there is nothing he can do, but to escalate my issue and that they no longer swap phones. I was able to unload on him an explain how much of a loyalist I have been to Samsung from the S3 through now, including every generation of watch, television, sound bar, appliances, etc. Went through the Note 7 debacle... It seems i was able to get him to understand they were losing a customer, so he is going to take a personal interest and will send me text messages and emails with daily updates. He did admit that it is a very widespread issue with Verizon and Sprint. Said it is with carrier branded and unlocked phones. He feels it's more software related, but has no information on engineering coming up with a patch. I pretty much have a slow 3G phone unless I am on Wi-Fi at this point.

As great of products as Samsung has, the have a serious issue with releasing products that aren't fully tested.

Sorry to hear that. But he was right. Samsung doesn't swap phones. I had to send my note 9 in to get it repaired. Always have a spare phone if you own a Samsung. iPhones they do swap.