Actually have the charger that came with phone and a spare. Neither got the battery to work right when off. I also tried having phone off and plugging into computer to charge....same scenario. Grey battery progress circle and nothing. Then battery pull and power up.Thanks for the excellent package and the quick response. One other small note. BIG NOTE: It appears that the phone is not completely shutting down. I plugged in the phone while shut off, appearing to be shut off, got the battery symbol grey, with the progress circle, but the white buttons across the bottome remain lit.I unplugged from charger and they are still lit. I can press them as if the phone was on. They dont do anything of course because the phone needs a battery pull but thought this was worth mentioning.
Actually I think this is happening because the phone gets locked when I put the charger in while its off............but thought it was worth mentioning anyway