Ok, Lets Get to the Root of the Mic Cutout Problem

anon(596177)

Well-known member
Dec 14, 2011
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Okay, so you are chit chatting on the phone with your girl/boyfriend, getting into a very heated and erotic phone convo when SUDDENLY (s)he cant here you anymore.

WTF!?!?!? Talk about a mood killer.


There have been COUNTLESS posts about this problem, but no one can seem to put their finger on the common ground between those having issues. Could it be a hardware problem? Possibly. I would venture to say not likely, because if it were hardware then more than likely everyone would be having this problem, but it is a possibility. the Newest update (4.0.4) seems to not fix the issue, which probably means that Samsung/Google/Verizon have no idea about the issue or they don't know how to fix it.

So lets try to get some data together here for comparisons. If you have ever experienced this issue, take some time and fill out a post here with as much of this information as you possibly can. Maybe we will start seeing some similarities that could ultimately help push a fix out quicker.

I will be recording all info added here for comparison. If there is some info that you do not feel comfortable sharing with the entire forum I encourage you to PM me with it instead of holding out completely, but ultimately the choice is yours on what you share and what you dont.

Please keep this thread on topic as much as possible.


INFO:
----------------------------------------------------------------------------------------------------------------------------------------------
Frequency of dropouts (estimation):

Your physical location (preferably locations you have noticed the mic to have dropped out) City, State preferred:

First 12 Digits of Serial Number:

Screenshot of "About Phone" list under settings OR
-Android Version:
-Baseband Version:
-Kernel Version:
-Build Number:

Type of data connection set at the time of mic drop out (all that apply) [LTE or CDMA mode/ CDMA only mode/WiFi]:

Were you using the Speaker Phone? (yes/no/both):

Do you use any type of Voice over IP apps or video chatting apps (Skype, google talk, etc...)?:
- Which ones?:
- Mic Cut outs during those calls?:

Is your phone encrypted?:

Sim Card Lock enabled?:

Anything Enabled in "Developer Options"?:
-If so, what?:

Have you tried a factory reset?:

Have you tried using the phone with nothing but the original apps that came with the phone installed?:
if yes, were you still getting cut-outs?:

Bootloader Unlocked?:
Rooted?:

Tried different ROM's?:
- Which ones?:


And the one that I'm sure no one is going to answer but in case you feel a desire to share:
Post screenshots showing all of the apps in your app drawer:


----------------------------------------------------------------------------------------------------------------------------------------------
 
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Apparently the mic issue got fixed over the night and I wasn't aware of this?



People can post a dozen complaints but they can't write up a single info post.



Sorry for trying.
 
Frequency of dropouts (estimation): About 6 Times since I got the phone in December. I dont make that many calls.

Your physical location (preferably locations you have noticed the mic to have dropped out) City, State preferred: Omaha, Ne

First 12 Digits of Serial Number: 014682870501****

Screenshot of "About Phone" list under settings OR
-Android Version: Stock
-Baseband Version: Stock
-Kernel Version: Stock
-Build Number: Stock

Type of data connection set at the time of mic drop out (all that apply) [LTE or CDMA mode/ CDMA only mode/WiFi]: 3G (Manually set)

Were you using the Speaker Phone? (yes/no/both): No

Do you use any type of Voice over IP apps or video chatting apps (Skype, google talk, etc...)?: Yes
- Which ones?: Google Talk
- Mic Cut outs during those calls?: Not Yet

Is your phone encrypted?: No

Sim Card Lock enabled?: No

Anything Enabled in "Developer Options"?: NO
-If so, what?:

Have you tried a factory reset?: Yes

Have you tried using the phone with nothing but the original apps that came with the phone installed?: NO
if yes, were you still getting cut-outs?:

Bootloader Unlocked?: Yes
Rooted?: No

Tried different ROM's?: No
- Which ones?:


And the one that I'm sure no one is going to answer but in case you feel a desire to share:
Post screenshots showing all of the apps in your app
 
Apparently the mic issue got fixed over the night and I wasn't aware of this?



People can post a dozen complaints but they can't write up a single info post.



Sorry for trying.

Give it some time. It hasn't been 24 hours
 
I'd love to help but I haven't experienced the mic problem (knock on wood). That might also be due to the fact that no call I have lasts longer than about 3 minutes...
 
Okay, so you are chit chatting on the phone with your girl/boyfriend, getting into a very heated and erotic phone convo when SUDDENLY (s)he cant here you anymore.

WTF!?!?!? Talk about a mood killer...
LOL you got a "like" for that bit there. :)
 
What issue? I havent had a mic drop 90% of these problems I dont have havent seen didn't know about till I see all these post. I have developers device I treat it like that. I expect bugs thats why we have developers that improve and some times make worse the rom. Why do need the serial numbers?

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk
 
What issue? I havent had a mic drop 90% of these problems I dont have havent seen didn't know about till I see all these post. I have developers device I treat it like that. I expect bugs thats why we have developers that improve and some times make worse the rom. Why do need the serial numbers?

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

Probably so he can send them to Google, maybe only a certain range was affected. Personally, I've never had the issue. You can't just get a warranty replacement?
 
Hey moosc, I haven't had a mic issue either but that doesn't mean the problem doesn't exist. I think it's great that the OP wants to try and do something about it. Don't know about the SN unless there might be a "batch" of phones with something bad in common.
 
Give it some time. It hasn't been 24 hours

Understood, My second post was merely to get the ball rolling again, 80 views but no posts was kind of redic.


Probably so he can send them to Google, maybe only a certain range was affected. Personally, I've never had the issue. You can't just get a warranty replacement?


A lot of people have never had the issue, but there are SO MANY different posts on here in the various different threads about it (granted many of them from the same people over and over) and all they are doing is stating the issue over and over without giving any info. This thread is directed at those people so we can get an honest look at why they could be experiencing this.

Thank you to those taking the time to respond with their info.
 
Hey moosc, I haven't had a mic issue either but that doesn't mean the problem doesn't exist. I think it's great that the OP wants to try and do something about it. Don't know about the SN unless there might be a "batch" of phones with something bad in common.

that was the reason for the SN, Yes. I dont think it's likely, but maybe, who knows.
 
I've had it happen twice. I was talking and all of a sudden they go "Hello, are you still there?". I can hear them. Lasted about 10 seconds and then I'm fine. Not a dropped call. No speakerphone. I use CDMS, stock ICS version 4.02. I mean how do you know about stuff like that? For all I know it was their speaker not my mike.
 
I've had it happen once. I'm completely stock with very few apps and no developer options enabled.
 
I know for you guys answering on Tapatalk that the list that I provided on first page isnt necessarily easy, but the questions that are on it are relatively important for compare and contrast, including the things like location, whether its happened over VOIP, etc and would make things a lot easier.

Its a PITA, I know, and I'm sorry, but it makes troubleshooting problems like this much easier.
 
I am stock as is my wife. I have volume plus, angry birds, paypal locator, wallet, a flashlight, kindle and maybe one or two more apps installed. I am one of the people with a near flawless gnex. I have never dropped data, never dropped a call, quite honestly My gnex works exactly like itz supposed too.......I have had this issue twice. My wife three times. Neither of us has experienced it in over a month. I will look at op and expand my info when I get home fromwork.
 
It seems to be related to only wireless to wireless calling. So calling or receiving a call from a LAN connection didn't see this issue. (so far).
 
It seems to be related to only wireless to wireless calling. So calling or receiving a call from a LAN connection didn't see this issue. (so far).

Really? that's an interesting observation, especially if it proves to be true for everyone having this problem.
 
Also u have an issue looked at and by Google support forums. And yes they are aware of it. I didn't read all the post but here go. Galaxy Nexus : Person on the other end of a call suddenly can't hear me. - Google Mobile Help

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

Samsung admits it may be hardware. Google says it is Verizon and vodaphones responsibility. Verizon just sends a refurb. 4.0.4 is confirmed to have not fixed it unofficially. There is no official party taking full responsibility yet, and certainly no OTA's floating around with a bug fix.

OP, if you solve the mic problem, my hat will be off to you. I had it, and don't care to "hunt it down and spend monumental hours trying." Good luck with your quest P.

In my eyes it is a little to late for me to FE re interested. All the best to those that keep trying like yourself. Google, you suck.
 
Really? that's an interesting observation, especially if it proves to be true for everyone having this problem.

It isn't just wireless to wireless calling lol. Happens on land lines to. The problem lies 100% in the nexus alone.
 

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