Oops! - Dropped and cracked Nexus 7 Screen - SOL?

[stillmind]

Obviously, you haven't seen Cnet-TV's video titled "Nexus 7 torture test". No, you haven't; if you were to, you wouldn't be so arrogant since it FAILED.

no offense but what are you upset about?

I have dropped many devices and have them not break. It just takes the right fall to break at any height. You can watch youtube drop tests and see that the Nexus holds up very well.

Even beat the iPad in a water submerge test.


IMO its your fault and have no one to blame but yourself.

 

[tyspeed29]

Before you get any kind of response from Google, you would need to start a class action lawsuit. Then they would respond, and enough people would force them to fix the issue and reimburse everyone else.

 

[flux capacitor]

Boy I really hope I don't break mine. I just bought it 2 days ago from Walmart. I'm seriously thinking of getting that square trade warranty after reading all these posts about cracked screens

Sent from my Nexus 7 using Android Central Forums

 

[mtoossi]

hey, anyone interested in a class action lawsuit? I would love to see asus being chased out of US market. and google, they put their logo on the crappy device to lure people knowing that people trust that logo, what a shame!

 

[TraderGary]

My brother and I both have perfect N7 tablets. Count us out of your class action lawsuit.

Sent from my Asus Nexus 7 tablet.

 

[crackberrytraitor]

Boy I really hope I don't break mine. I just bought it 2 days ago from Walmart. I'm seriously thinking of getting that square trade warranty after reading all these posts about cracked screens

Sent from my Nexus 7 using Android Central Forums

Seriously. It's under 50 bucks, and you'll never need a case.

Sent from my Nexus 7 using Android Central Forums

 

[crackberrytraitor]

hey, anyone interested in a class action lawsuit? I would love to see asus being chased out of US market. and google, they put their logo on the crappy device to lure people knowing that people trust that logo, what a shame!

My N7 is the best 200 dollars worth of tech I have ever bought. And I've bought a lot of tech. Count me out as well.

Sent from my Nexus 7 using Android Central Forums

 

[markman]

Want to bet that the people who write those "count me out" comments will be back sooner or later with cracked screens?

Anyways, I got a cheapo $18 mini wireless usb keyboard from ebay. At least I can use the nexus 7 now again. Won't ever buy a tablet without cracked glass insurance again.

 

[crackberrytraitor]

Want to bet that the people who write those "count me out" comments will be back sooner or later with cracked screens?

Anyways, I got a cheapo $18 mini wireless usb keyboard from ebay. At least I can use the nexus 7 now again. Won't ever buy a tablet without cracked glass insurance again.

If I get a cracked screen it's covered under my 42 dollar square trade warranty. Even if it wasn't, I damn well wouldn't blame ASUS.

Sent from my One X using Android Central Forums

 

[Carlesious]

I bought mine from walmart, and the cashier ask if I wanted the protection plan for $25; I almost said no, because that's usually my standard answer to that question, but then I heard her say accidental damage, and I had to stop myself. $25 is well worth it.

 

[brillianted]

I am not a apple guy, but I am totally agree with you!
My N7 screen was broken, then ASUS would charge me NZD$320 to replace the screen.
I just keep it "frozen" in my fridge.
I purchased a ipad as my replacement..

 

[all6jensens]

Compelled to write after reading these, this was my first ever tablet and it cracked while using it!! WHAT!! Had been sooo soo careful and boom, cracked while playing a game, and no response from the touch screen.NEVER DROPPED OR BANGED AROUND!! Got it tues, by saturday was cracked!! Call ASUS felt like I got a bit of run around, so called Sam's ( I had ordered it online through the sams website.) 10 mins later a new one is on its way to me, and my old one gets shipped back to them with a label THEY provided for me!! GO SAM'S! I will be looking into some sort of replacement/repair coverage. Feel like I doged a bullet though......surely ASUS/Google will have to see how widespread this problem is and fix it right??????????

 

[return_0]

Honestly bro, just keep calling back. I know it's not "right" but look at it like this. They have to split hairs when it comes to deciding who gets what repair and why. A cracked screen in the vast majority of cases would indeed suggest that it was dropped... except for situations like this where it wasn't dropped YET it cracked.

The one time I spoke to an ASUS rep, he made the mistake of flat out telling me the Nexus 7 is perfect and there are no defects. Listen, bub... I work in IT. I work with electronics all the time. I get to play with a whole array of gadgets, computers, you name it. To say a device is "perfect" is something you can never guarantee. There are always lemons. Period. That comment sent me over the edge, and I immediately asked to talk to his supervisor since I thought it was extremely inappropriate he flat out tell me "This device is perfect" when I'm explaining to him I have an issue with it that I didn't cause.

At any rate, this is basically what I told ASUS the final time I talked to them. I said if my unit is not repaired under warranty, I will simply call continuously until it is. I said I didn't drop this device. If I did, I wouldn't be sitting here as agitated as I am. I said unfortunately for ASUS, I do a lot of side projects in the evening at my computer. I can easily multitask by sitting on a headset with Google Voice talking to you guys while jamming to a little Pink Floyd in the background. I will do that with a smile on my face for weeks on end. I spent time to earn money so I can buy this product. If ASUS is going to jip me by not supporting it when something like this happens that I did not cause, I'll do whatever I can in my power to waste as much of ASUS's employee's time as possible. After all, time is money, right?

Ironically, the last time I spoke to ASUS was the one time I got a rep I actually liked. I'm not kidding. Somebody I would totally have a drink with. He understood my frustration and at least made me feel a little better by saying "dude I'd be doing the same thing as you if I were in your shoes." He stressed though that it's hard to 100% justify your case over the phone because as far as ASUS might know, you might not even own a Nexus 7, so committing to anything concrete based on the customer's description alone is an impossible sell. I said I fully understand that, but what bothers me is the fact I'm reading ASUS is giving users the ultimatum to pay ~180 or hit the road to fix their devices. He said I understand, but you can only speak for your device in situations like this. He also said that due to the extensive notes on my account that it would work in my favor since it seemed apparent I was well aware of the design process of these devices.

Sure enough, 3 hours later is when ASUS sent me a tracking number.

At any rate, those of you who ARE experiencing cracked screens, just keep calling. I mean, really. The Nexus 7 is a fabulous device, and I was in total facepalm mode when this happened because I feel as though a little better quality control by ASUS would have prevented it. Nonetheless, if I get my device back and it's fixed, I'll be a happy camper. Sure, I had to fight. No, I shouldn't have had to do that. It is what it is. Stay tuned for my opinion of my newly repaired N7 when I unbox it tomorrow... (assuming I can get it tomorrow - missed the shipping today)

You… are awesome.
I'm sorry your Nexus 7 broke. I love mine. It hasn't had any problems, except for weird headphone problems (this was fixed by doing a hard reset, which did cause some pain, as the guy on the phone said I wouldn't lose anything, and I ended up losing everything stored on the device, my photos, my Minecraft worlds, etc.). I guess it's hit and miss with new devices. Good luck with your new one!

 

[nosborl]

I have been scanning all the feeds on here, I bought my hubby one for his birthday...2 days it lasted! :-(...yup cracked screen. Really 2 days? I have read the comments from some that state "its a peice of glass..." yes they are correct but wow, to have this many issues and such a random array of causes to the issues...wish I would have found this site before purchasing the unit.

As to the DWF service sight, I checked them out on the BBB (DFWTechServices Business Review in Plano, TX - Dallas Texas BBB) they rate a C and look to be in business since August 2012 (??) with one complaint filed and the customer not happy with the service.

Sure hope we (along with many others) are able to get the problem resolved in a quick fashion with lower costs and good quality. Best of luck to all!

 

[boaterbob1]

If you buy from Walmart they have a plan especially for dropped, scratched, etc tablets - for a $250 N7 the warranty is $28 for 2 years:

We offer extended coverage on your product for an additional 2-3 years after the manufacturer's warranty expires. The Walmart Care Plan (our extended coverage plan) includes 100% of the repair or replacement cost, with no hidden fees.
To get a Care Plan, just add an eligible item to your cart and you'll be prompted with a choice of how many years of coverage you want to add.
Unlike standard manufacturer's warranties, we will cover more than just factory defects. Our coverage also includes failures due to:

• Normal wear & tear
• Electrical & mechanical failures
• Power surges
• Heat, dust, humidity & other environmental factors

 

[stillmind]

And I thought it has the so-called "Gorilla Glass" for the LED back-lit screen. Why then so many have had the same prob with their cracked screens?

 

[crackberrytraitor]

I'm getting tired of people acting like broken screens are abnormal in the industry and exclusive ASUS. A quick Google search for "iPad screen broke by itself" will show hundreds of people who's iPads broke just by touching them and Apple won't fix it for free either. And people who are complaining about dropping their device and having it break are being ridiculous. It's an (incredibly thin) piece of glass, not titanium steel. Why don't you people own up to having made a mistake instead of blaming somebody else and expecting them to fix it for free? If you were worried about it getting broken, you should have bought a decent case or spent 20-40 bucks on a warranty. This thread reminds me of the lady who tried to sue McDonalds when she spilled hot coffee on herself. You're not entitled to anything.

Sent from my One X using Android Central Forums

 

[enik]

I'm getting tired of people acting like broken screens are abnormal in the industry and exclusive ASUS. A quick Google search for "iPad screen broke by itself" will show hundreds of people who's iPads broke just by touching them and Apple won't fix it for free either. And people who are complaining about dropping their device and having it break are being ridiculous. It's an (incredibly thin) piece of glass, not titanium steel. Why don't you people own up to having made a mistake instead of blaming somebody else and expecting them to fix it for free? If you were worried about it getting broken, you should have bought a decent case or spent 20-40 bucks on a warranty. This thread reminds me of the lady who tried to sue McDonalds when she spilled hot coffee on herself. You're not entitled to anything.

Sent from my One X using Android Central Forums

I agree with that but just FYI the McDonalds coffee thing was kinda warranted. Google it.

Sent from my iPride 6g

 

[crackberrytraitor]

FYI, the McDonalds thing was kinda warranted. Google it.

I have. She tried to sue McDonalds because she spilled coffee on herself.

"Liebeck's attorneys argued that McDonald's coffee was "defective", claiming it was too hot"

That's like suing a knife company after stabbing yourself because you think the knife was too sharp.

Sent from my One X using Android Central Forums

 

[huecityboy]

I do think that it is unusual for so many screens to be cracking so easily on such a new device. I think I treated my Nexus7 about like I treat all my other netbooks, notebooks, and smartphones...and this laptop right here....which is to say, fairly well, but a tablet is a size that perhaps we aren't all used to. I treated mine more like I do one of my smartphones than I do full sized laptop, so when mine fell only a few feet on a rug, landed right side up, and cracked and became unusable, I called Google, and because I was just past the 15 day cutoff, I had to go from the very friendly and understanding (but totally useless) Google people to the more typical 'foreign help desk ESL speaking' people at ASUS.

I figured--correctly--that it was my fault, so I just wanted my screen fixed, and after the boring/typical waits and stuff, I packaged it up and sent it in...after about a week, due to this being a common problem, ASUS got back to me, and said it was $85 parts and $65 labor, and shipping $10 (ground). I paid--it was a 16gb, and yeah, I might as well have paid the xtra bucks and bought a new one, but I just kind of wanted this one back, and also, when I saw how many people were cracking their tablets, I wanted to follow it through, and see just what happened.

I just got it back. Kind of bitter about the whole thing...it did crack really easy, but I think--again--that it's due to two things: my fault in not treating my tablet more carefully, and google's fault for not really testing this more carefully, and seeing that this breaks really easy. It does fit nicely in all my pockets, and since it is a reader, I carried it around same way I've carried my Kindle around these past couple years...Kindle's dropped, bumped against doors, fallen off my bed when I fell asleep countless times....and still here. So this is way too fragile for me, and the whole point of a tablet, to me, is to have a computer I could lug around with me and use in coffee shops and while waiting to eat, etc...but I know I'd be way too worried now about it breaking again, so mine'll be up for sale.

I don't agree with some of the methods described for getting money back, we gotta act right...but I also disagree with fellow who thought this was just normal breakage, and that we were complaining without good cause. This isn't normal. I google around, this thing just came out for sale, and it's breaking right and left...

Anyway, back to my old kindle for reading, and I'll lug around my Dell netbook if I want a computer....