Out of date software but no update available

[bridgetm82]

I have the Note 20 Ultra and have not had any updates since Oct 2021. The phone is a Verizon phone, switched to Straight Talk and recently just switched to Xfinity Mobile ..... could this be why, it's not with the original carrier?

 

[B. Diddy]

That's often the case. Have you tried using Smart Switch to see if there's an update available?

 

[bridgetm82]

That's often the case. Have you tried using Smart Switch to see if there's an update available?

I have not no, do I have to set that up? I have never used Smart Switch

 

[B. Diddy]

Here you go: https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

 

[bridgetm82]

Here you go: https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

Thank you so much!