Overheating causing cracks?

[Snake121089]

Had my M9 for a little under 2 weeks. In a hard case and tucked in my chest pocket on my jacket. Phone has never been dropped as i'm always making sure i have a firm grip on it.
Recently went to use my phone from being in my pocket, to discover that the full LCD screen had cracked and the phone was boiling hot. Tried to take it into my service provider EE who basically washed their hands of me. Then tried HTC who are basically saying i'm having to pay for a repair.
Kinda a fair bit miffed under the fact that i'm being forced to pay for a repair that i never even caused to begin with.

 

[B. Diddy]

Welcome back! That's pretty rotten luck. If it isn't too late, try installing a battery monitor app and see if it shows you how hot it got. If you can get that data, take a screenshot or take a picture of it--maybe you can show that to HTC as evidence that the phone became abnormally hot, which could have potentially caused the crack. Good luck!

By the way, shouldn't HTC's Uh-Oh protection cover this? https://forums.androidcentral.com/e...com%2Fus%2Fuh-oh-protection%2F&token=AkGICJJ2. Unless it's only for US customers.

EDIT: Ah bummer, it looks like it's only for US customers: http://www.androidcentral.com/htc-u...ths-accidental-damage-protection-us-m9-buyers

 

[Snake121089]

Unfortunately the whole touch screen itself has also now failed on me, so couldn't of installed anything to get the details off of it.
Been in contact with HTC again to see what can happen and have had the phone sent off to their repair centre for a quote report on the issue. Can apparently raise it higher if i don't like the answer i get. So it's just a waiting game now which sucks. Why buy a new phone to break within the first month >.<

 

[trsbbs]

I doubt the phone got hot enough
to do that. Good try.

 

[B. Diddy]

I wouldn't dismiss the possibility. If a phone can overheat and burst into flame, then it's also possible that it could heat up just enough to cause damage to the screen.

 

[fernandezhjr]

I wouldn't dismiss the possibility. If a phone can overheat and burst into flame, then it's also possible that it could heat up just enough to cause damage to the screen.

I could believe of the possibility if the phone was connected to a faulty charger, but his phone was in his pocket not even being used.

 

[B. Diddy]

I don't think it's out of the question that a runaway process could generate excessive heat. If the phone was in the pocket of a jacket, it wouldn't be able to radiate off the heat as efficiently, and therefore it could feed on itself.

 

[B. Diddy]

I agree. Let's keep to constructive suggestions in this thread, rather than questions about the validity of the situation.

 

[Almeuit]

I agree. Let's keep to constructive suggestions in this thread, rather than questions about the validity of the situation.

Mod Note - Please follow what B. Diddy said here.

Thanks!

 

[fernandezhjr]

Well here is the suggestions, pay to get it fixed or buy a new phone because HTC isn't gonna fix a cracked screen under warranty. Sorry, but this is the fact. It is hard enough trying to get them to warranty a cracked camera glass.

 

[B. Diddy]

The thing is, if only the OP had bought the phone in the US, a cracked screen would have been covered by their Uh-Oh plan.

 

[DJ Grand Theft Audio]

Are the cracks definitely on the external glass or on the actual LCD display underneath. I had an issue years ago with a Samsung galaxy s2 when cracks started to appear underneath the glass. I sent it back to car phone warehouse where I purchased it and got a replacement. If this is the case I don’t see why it can't be changed under warranty especially if there's no physical damage on the outside of the phone.

 

[fernandezhjr]

Are the cracks definitely on the external glass or on the actual LCD display underneath. I had an issue years ago with a Samsung galaxy s2 when cracks started to appear underneath the glass. I sent it back to car phone warehouse where I purchased it and got a replacement. If this is the case I don’t see why it can't be changed under warranty especially if there's no physical damage on the outside of the phone.

This is true. It is hard to tell from the pic, but if it is only the LCD and not the outer Gorilla glass that is cracked, then warranty coverage should be honored.

 

[Snake121089]

but if it is only the LCD and not the outer Gorilla glass that is cracked, then warranty coverage should be honored.

The glass on the outside wasn't cracked at all, there was no physical damage on the outside at all. Unfortunatly HTC are saying it's not covered under warrenty and are charging £91 inc shipping to fix and send back. Or i pay £23 to get the phone returned without repairs. Think either way i'm being screwed over.

 

[B. Diddy]

I'm sorry to hear that--that's very disappointing. The only other thing I can suggest at this point is to write a letter to a regional HTC VP, expressing your dismay at this turn of events, backing things up with the photos you've shown us. Let them know that this experience has soured you on HTC products, and that your next purchase will be from a different manufacturer--unless, of course, HTC can do something to make you feel better about how you've been treated. They'll probably ignore you, but it doesn't hurt to try!

 

[Sarah Ali3]

Only rapid heating and cooling of the glass will cause to much stress due to the expansion and contrition causing it to crack

 

[trsbbs]

Only rapid heating and cooling of the glass will cause to much stress due to the expansion and contrition causing it to crack

Its Guerilla glass 4. Not sure its that weak. The glass doesnt get hot. The metal case does. Not sure the phones would generate enough heat to crack it.

 

[Aquila]

Moderator Note - Please respect the prior warnings. There are not going to be any further warnings in this thread.

 

[fernandezhjr]

Its Guerilla glass 4. Not sure its that weak. The glass doesnt get hot. The metal case does. Not sure the phones would generate enough heat to crack it.

I agree. I doubt a phone will get hot enough to crack a screen.

 

[Kelly Kearns]

A phone shouldn't get hot enough to crack it, that is an indication of a problem. That doesn't mean a phone won't get hot enough to crack a screen.

My Note 3 started heating up badly, it would spike up to 135 degrees. When I called Samsung, they wanted me to send it in immediately. When it got there, it did have a camera lens crack, which was covered by warranty. That wasn't the screen, but the phone didn't get super hot. When I talked to Samsung, they told me if it continued getting hotter and hotter, at best I would end up with a cracked screen, at worst a burned up phone.

My phone had a motherboard that went bad and was causing it to heat up. It just hadn't gotten hot enough to crack my screen. So yes it could happen, should it happen? No, that is an indication of a problem with the glass or an internal issue causing the phone to truly overheat not just running a little hot.