Pictures and videos give error after moving them

[Android Central Question]

I have a samsung m31, every time i move or copy a photo or video to another album (through the gallery app), the photo or video will move or be copied but after a while it will give an error and i can't see that picture or video anymore (with the videos it says unknown format although I didn't change the format). That happens after it is moved to the new location in the phone. Any help?

 

[mustang7757]

Try resetting the gallery by long pressing it then tap info and scroll to storage and clear data then force stop

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Are you trying to copy to another location on Internal Storage or an SD card?