Pixel 2 Trade-In Nightmare - Buyers Beware!!!

[Way out west]

Mine now has changed status to "Assessing old phone". Fingers crossed that I actually get the $400 credit for my old Pixel XL.

I mailed mine on 10/25. Then a shipping delay had it arrive on 11/1. Current status is like yours “Assessing old phone”. Gosh I hope they let me know soon!

 

[ndonnine]

I mailed mine on 10/25. Then a shipping delay had it arrive on 11/1. Current status is like yours “Assessing old phone”. Gosh I hope they let me know soon!

Email them. I did and they put the money into my account the same day before they even responded.

 

[myeatts7]

Yeah I just got my refund yesterday. Something happened, one day after they told me it could be another 14 days i got my refund.

 

[Jeremy8000]

Seriously.... how long does it take to assess the phone? Let's be generous with the time allotted:

• Opening the envelope: 1 minute
• Removal of case and/or SP if still on device at time of receipt: 2 minutes
• Does it power on? 1 minute
• Is the screen cracked? 30 seconds
• Is it factory reset (does it load to the 'new device screen')? 15 seconds
• Do charging port, volume, and power buttons work? 2 minutes
• Does the screen properly register touches? 1 minute
• Is the phone free of any damage beyond normal wear and tear to the body? 2 minutes

Anything big I'm missing? Otherwise... still under 10 minutes (and realistically should be less than 5 minutes).

If all of those items check off in the clear, hit a button confirming the quote and get the credit processed the next day...

 

[anon(661246)]

trade in story - bad so far

Submitted my Nexus 6p and was estimated at 151. They claimed I didn't factory reset (which I did)and now they are only giving me 15 dollars? About anyone else get this?

 

[Almeuit]

Re: trade in story - bad so far

Submitted my Nexus 6p and was estimated at 151. They claimed I didn't factory reset (which I did)and now they are only giving me 15 dollars? About anyone else get this?

I thought you canceled your order due to price, no headphone jack, no 600mhz for T-Mobile, found it "unacceptable", etc. ?

 

[Ricanxd]

Got my full trade in value today.

 

[Jeremy8000]

Re: trade in story - bad so far

I thought you canceled your order due to price, no headphone jack, no 600mhz for T-Mobile, found it "unacceptable", etc. ?

Yup... He did.

At the end of the day it's your the money. I cancelled because I found it unacceptable but I hope you enjoy it

 

[anon(661246)]

Re: trade in story - bad so far

I thought you canceled your order due to price, no headphone jack, no 600mhz for T-Mobile, found it "unacceptable", etc. ?

Yeah I caved. I wanted a good travel camera. I cancelled, than reordered. Then I cancelled again and then reordered.

 

[peggsie]

USPS delivered trade-in 11/6, phone being assessed for 5 days now. Crazy!!

 

[effreyj]

I got full reimbursement

 

[cyndie1030]

USPS delivered mine on 11/3 although Google support said they show 11/8. Still assessing it and have heard nothing since.

 

[bxdw01]

Anyone have any luck trading in an iPhone 6?

 

[Nauga]

And now Project Fi has lowered the maximum trade-in values for the Nexus 5X and 6P, to $50 and $70 respectively-- which oddly enough brings the max estimate more in line with receiving $15 for the phone and an additional $35 in credit after you complain. Looks like the same devaluation is in effect on the Google Store, too, even though an early page for the trade-in program is still announcing up to $165 for the 6P.

https://www.reddit.com/r/ProjectFi/..._5x_tradein_is_now_maxed_at_50_no_longer_115/

 

[Cadenz]

Is everyone sending in their charging brick and cables in along with the phone? The instructions seem to imply to just out the phone only in that flimsy envelope. I find it odd they wouldn't want the cables? If I could get max value without sending the cables that would be nice....

 

[anon(10366256)]

Re: trade in story - bad so far

Mine was received in Atlanta on Nov. 6. I called on Nov. 27 and was told they are backed up so wait two weeks. I explained I'd already waited three weeks and was told the same - backed up, just wait. Non-responsive and useless answer. Google has completely dropped the ball on this program. I didn't ask for a supervisor and I wonder if that would help. Interesting that the trade in web site still promises three to five day response for your trade in.

 

[AlfaWolf]

Re: trade in story - bad so far

I got the same response from them when i called today....same situation as you...mine was received on Nov 9th and still nothing! I asked for supervisor and they said "our managers do not speak with anyone on the phone."

 

[bigbearballs]

Mine got there yesterday, so I guess it's safe to assume it's going to take about a month to hear anything?

 

[Nauga]

Re: trade in story - bad so far

I asked for supervisor and they said "our managers do not speak with anyone on the phone."

Classy! Albeit better than saying "You customers are nothing but a PITA!" outright.

 

[stang6790]

You do not need to send in the charger or cable. I kept mine and still received my full $410 credit. All I sent was the phone, although I did put the padded envelope with the phone in it inside the shipping box for my Pixel 2 along with some bubble wrap. I didn't trust that little envelope.