Please just fix it

[stockandroidguy]

You would think that probably having so many calls regarding this reboot issue that it would be fixed with something and just hold off on gingerbread. They can't send us the update to get rid of the mobile hotspot fast enough and yet nothing to fix our reboot woes.

 

[FrankXS]

HTC and Verizon should be transparent about their mistakes and their methods of correcting them.

Biggest problem I see with this M.O. is that as often as not the hardware folks are blaming the software folks and vice versa. All within HTC. Either SW or HW can accomplish a workaround. I doubt they'd recall 500,000 Thunderbolts. So guess what workaround they'd choose? Even if it is not the most technically efficient. Transparency? Haha... Sure!

-Frank



Sent from my HTC ThunderBolt 4G/LTE using Tapatalk

 

[cwescapexlt4x4]

Agreed, very frustrated with the battery performance and the occasional re-boots/signal losses.

I love the 4G speed and this display, but honestly the reliability of my TB is getting to the point of:
Trade in (but dang what 4G device won't have battery challenges?)
Get extended battery (see if this at least gets me thru a day)

 

[stopswitch]

If you bought this phone based on the htc reputation, then you would already be aware of the battery problems. Every htc I have seen has horrible battery life. But the unlocked bootloader trumps battery life in my opinion.

 

[bcoley]

There is very good reason to believe that Gingerbread is coming to the TBolt with the upcoming fix for the rebooting issue. I have just posted about my contacts with Verizon and HTC. Here's the link:

http://forum.androidcentral.com/ver...9342-thunderbolt-update-news-you-can-use.html

Bill

 

[schrochem]

The issues continue and its becoming even more frustrating. Due to circumstances I won't explain my battery died overnight when I REALLY needed it the next day.

I continue to have signal loss at random and even rebooting the phone sometimes doesn't work. Sometimes two or three does.....
Sometimes I try to put it in airplane mode then back to mobile but that only works half the time. All of this is time consuming. Not to mention the information I'm not getting because I'm unaware I don't have a signal...

Reboots are just as frequent. Two today actually. Just this week I had the phone reboot in the middle of two VERY important phone calls. How unprofessional is that? It's ridiculous. A well known problem like this should have taken days to fix, a week tops.

Again, JUST FIX IT!!!!!
Yes I'm shouting because I'm very upset.

HTC/VZW thanks for wasting my time. Now you are about to waste even more of it. I have no choice but to set aside time that I don't have so I can learn how to root my phone. I can no longer wait for a fix and I need a working phone as mentioned in the first post. Of course this will void a warranty that seems to be useless anyway....

 

[bjboucher]

The issues continue and its becoming even more frustrating. Due to circumstances I won't explain my battery died overnight when I REALLY needed it the next day.

I continue to have signal loss at random and even rebooting the phone sometimes doesn't work. Sometimes two or three does.....
Sometimes I try to put it in airplane mode then back to mobile but that only works half the time. All of this is time consuming. Not to mention the information I'm not getting because I'm unaware I don't have a signal...

Reboots are just as frequent. Two today actually. Just this week I had the phone reboot in the middle of two VERY important phone calls. How unprofessional is that? It's ridiculous. A well known problem like this should have taken days to fix, a week tops.

Again, JUST FIX IT!!!!!
Yes I'm shouting because I'm very upset.

HTC/VZW thanks for wasting my time. Now you are about to waste even more of it. I have no choice but to set aside time that I don't have so I can learn how to root my phone. I can no longer wait for a fix and I need a working phone as mentioned in the first post. Of course this will void a warranty that seems to be useless anyway....

You can install the MR2 update in 5-10 minutes without rooting and it should fix most of your problems.

 

[MegaSoundwave76]

So any ideas why the MR2 or the MR2.5 update wasn't just rolled out for the TBolt? Theories? Were they waiting on the final Ginger build or something? Any thoughts?

 

[bcoley]

The issues continue and its becoming even more frustrating. Due to circumstances I won't explain my battery died overnight when I REALLY needed it the next day.

I continue to have signal loss at random and even rebooting the phone sometimes doesn't work. Sometimes two or three does.....
Sometimes I try to put it in airplane mode then back to mobile but that only works half the time. All of this is time consuming. Not to mention the information I'm not getting because I'm unaware I don't have a signal...

Reboots are just as frequent. Two today actually. Just this week I had the phone reboot in the middle of two VERY important phone calls. How unprofessional is that? It's ridiculous. A well known problem like this should have taken days to fix, a week tops.

Again, JUST FIX IT!!!!!
Yes I'm shouting because I'm very upset.

HTC/VZW thanks for wasting my time. Now you are about to waste even more of it. I have no choice but to set aside time that I don't have so I can learn how to root my phone. I can no longer wait for a fix and I need a working phone as mentioned in the first post. Of course this will void a warranty that seems to be useless anyway....

About the only solace we can offer is an assurance that you're not alone. We feel your pain, and scream along with you.

However, yours is the first report I've seen of a reboot during a phone call. Incredibly bad, that is. If you haven't, you might fire off an e-mail to VZW and/or HTC, to be sure they know that reboots can happen in calls, also. The VZW customer service rep who called me had not received reports of any in-call reboots.

I appreciate the fact that we're going to get a software upgrade out of this, but it's simply inexcusable that they have allowed problems as serious as these to languish for so long, especially when a fix is apparently available.

Hope your rooting goes well.

Bill

 

[sonicbuffalo]

I appreciate this thread. Thanks to all posters.

Today I sent e-mails of protest to HTC and Verizon over the debacle known as the last OTA. What I sent them won't impact anything or anyone, but I had to vent. I bought the phone on its day of release, excited by what I had heard and read about HTC (the TBolt is my first-ever smart phone). For a while, things were great, but then came the OTA, and into hell I and my phone descended.

What frosts me the most about this situation are not the reboots, the GPS signal issues, or the limited battery life -- all very valid concerns -- but rather the evident disregard HTC and Verizon have shown to customers affected by those issues. I recall a Tweeter posting from HTC (I think it was from them) that said something to the effect of, "We're sure you'd like to get rid of those annoying reboots, but at the moment we don't have a date in mind for a fix." That was it!

I don't know whether that message actually came from HTC, but if it did, what amazing insensitivity. No apology. No sympathy. No...anything. At least they could have said, "We obviously screwed up in the last OTA, and as a result many of our customers are experiencing serious operational issues with their Thunderbolts. We apologize for our error and pledge that we will issue a fix as soon as possible. What's more, we will post regular updates as to our progress toward that outcome."

I know, no software company is ever going to offer such a mea culpa, or provide such progress reports, but in this case, I think it would be appropriate...and helpful to their reputations with customers. Some of us have been so dramatically affected by the OTA, that we shouldn't have to run some kind of forensic process on rumors or look for give-aways on apparently-Photoshopped fake Verizon announcements. HTC and Verizon should be transparent about their mistakes and their methods of correcting them.

Thanks for receiving my vent.

Bill Coley

I am on my 5th Thunderbolt due to random reboots. I am tired of them, so I figured I would just return them for a Certified Like New Replacement. I received my 4th CLN replacement, and 5th phone overall. I will keep on sending them back until I see a fix for the reboots.

 

[schrochem]

HTC/Verizon if by chance you read this forum, please just fix the Tbolt.
I haven't jumped on the bandwagon to complain about each and every 'issue' with this phone. I love everything about it and android. However, I need a phone that works. I need a phone I can rely on to do the main things it was intended to do.
In order of importance it's really three main issues. I know some users say these aren't a problem but there are plenty of us that it clearly needs to be addressed.

1)Loss of signal. First and foremost this is a phone and I need it to behave like one. I'm in a 3G area and I'll lose connection randomly. This isn't because of a week signal but something to do with the radio. To get it 'back' I usually have to reboot, if not twice. This is a major priority because I use the phone to communicate via SMS and email, as it was intended. I can't rely on getting messages or email in a timely manner if I have no signal, so I have to constantly monitor my phone.

2)Random Reboots. This is rather ridiculous. All I've done is purchased the phone and then performed the ota issued. I'll be in the middle of doing something (anything) and it will reboot. This is counterproductive for a smartphone. Of course, it will also reboot while in standby. Sometimes it will go a day or two without rebooting. I got sick of hearing the thunderbolt boot up sound so I had to install the silent boot app....

3)battery life. This is last on the list and I will live with it if you fix the other two. I don't know how these things are optimized but it's random as well. I am a pretty consistent user and my battery life varies from mediocre to down right poor. Sometimes I won't even be using it and it goes from full green to yellow in a few hours. I have chargers everywhere.....

This is just a plea to have a smartphone that operates like a smartphone. I need reliability over bells and whistles. I had to choose a smartphone and I decided on this one based on the HTC reputation. However, I didn't expect to have major, integral functionality issues.
So again, please just fix it.
Thanks

So here I am 5 days after the last OTA.....
I feel confident that #2 (reboots) has in fact been fixed, Thank You!
However, #1 (signal loss) is worse than before. I use to just loose it sometimes and had to go do the airplane mode back to mobile and it work....or reboot.
Now it just off and on looses the signal. I can watch the new 3G symbol just come and go. If I click a link when it's gone, it's a no go. So this still needs to be fixed. I have done the battery pull and sim card for two minutes, etc. with no help.
It's a smartphone and yes I'd like to be connected to the internet and be able to send texts.

As I said earlier #3 wasn't a big deal, BUT now it went the other way (worse battery life)....Last night I had it fully charged to the green LED. I left it on so I can have the alarm go off. 8 hours later it was at 70%. When I'm actually using it for all things related to a smartphone (gasp!) it's even worse.

So again, please Just fix it!!!

 

[thunder38]

Leaked MR2 update works wonders. Install it!

I would like to root my phone but scared I'll mess it up! :-\

 

[wgragg]

So here I am 5 days after the last OTA.....
I feel confident that #2 (reboots) has in fact been fixed, Thank You!
However, #1 (signal loss) is worse than before. I use to just loose it sometimes and had to go do the airplane mode back to mobile and it work....or reboot.
Now it just off and on looses the signal. I can watch the new 3G symbol just come and go. If I click a link when it's gone, it's a no go. So this still needs to be fixed. I have done the battery pull and sim card for two minutes, etc. with no help.
It's a smartphone and yes I'd like to be connected to the internet and be able to send texts.

As I said earlier #3 wasn't a big deal, BUT now it went the other way (worse battery life)....Last night I had it fully charged to the green LED. I left it on so I can have the alarm go off. 8 hours later it was at 70%. When I'm actually using it for all things related to a smartphone (gasp!) it's even worse.

So again, please Just fix it!!!

Actually, it made my rebooting issue worse. Not by a lot mind you, but some. I now have to reboot (if it doesn't do it itself) at least twice a day to get my mobile network connection back. Also, my battery life on the extended battery has actually gone down. Not critically, but on a typical day, I would have about 60% battery left by the time I went to bed. Now it is closer to 40%.

I'm thinking of doing a factory reset and seeing if that helps. It is just such a darn hassle though!

 

[Adrynalyne]

To all the people who say they dont have time to root. GTFO all you do its press a few buttons is it that ****ing hard? Some people are so lazy or just plain stupid. You want everything handed to you well that's to dam bad. What do you expect with a first gen phone and 4g being so new. If your afraid to brick thats what insurance is for. spending couple hundred dollars on a phone and you dont buy insurance then you deserve problems.

First of all, nobody has to root, and your opinion is just that...an opinion. Nobody deserves problems, and insurance is not for bricks, despite common beliefs. Tone it down, and be respectful. If you can't converse like a mature individual, please take it to PMs.

This is not acceptable discourse.

 

[mylasthope]

HTC/Verizon if by chance you read this forum, please just fix the Tbolt.
I haven't jumped on the bandwagon to complain about each and every 'issue' with this phone. I love everything about it and android. However, I need a phone that works. I need a phone I can rely on to do the main things it was intended to do.
In order of importance it's really three main issues. I know some users say these aren't a problem but there are plenty of us that it clearly needs to be addressed.

1)Loss of signal. First and foremost this is a phone and I need it to behave like one. I'm in a 3G area and I'll lose connection randomly. This isn't because of a week signal but something to do with the radio. To get it 'back' I usually have to reboot, if not twice. This is a major priority because I use the phone to communicate via SMS and email, as it was intended. I can't rely on getting messages or email in a timely manner if I have no signal, so I have to constantly monitor my phone.

2)Random Reboots. This is rather ridiculous. All I've done is purchased the phone and then performed the ota issued. I'll be in the middle of doing something (anything) and it will reboot. This is counterproductive for a smartphone. Of course, it will also reboot while in standby. Sometimes it will go a day or two without rebooting. I got sick of hearing the thunderbolt boot up sound so I had to install the silent boot app....

3)battery life. This is last on the list and I will live with it if you fix the other two. I don't know how these things are optimized but it's random as well. I am a pretty consistent user and my battery life varies from mediocre to down right poor. Sometimes I won't even be using it and it goes from full green to yellow in a few hours. I have chargers everywhere.....

This is just a plea to have a smartphone that operates like a smartphone. I need reliability over bells and whistles. I had to choose a smartphone and I decided on this one based on the HTC reputation. However, I didn't expect to have major, integral functionality issues.
So again, please just fix it.
Thanks

Lol. I offer my condolences. Sounds like the complete opposite of my old evo 4g. Just make sure to stop paying your bill on time.

 

[wgragg]

First of all, nobody has to root, and your opinion is just that...an opinion. Nobody deserves problems, and insurance is not for bricks, despite common beliefs. Tone it down, and be respectful. If you can't converse like a mature individual, please take it to PMs.

This is not acceptable discourse.

Thank you Adrynalyne! Saved me from getting into a spitting match with this individual.

 

[Adrynalyne]

Thank you for not doing so

 

[darkman265]

So here I am 5 days after the last OTA.....
I feel confident that #2 (reboots) has in fact been fixed, Thank You!
However, #1 (signal loss) is worse than before. I use to just loose it sometimes and had to go do the airplane mode back to mobile and it work....or reboot.
Now it just off and on looses the signal. I can watch the new 3G symbol just come and go. If I click a link when it's gone, it's a no go. So this still needs to be fixed. I have done the battery pull and sim card for two minutes, etc. with no help.
It's a smartphone and yes I'd like to be connected to the internet and be able to send texts.

As I said earlier #3 wasn't a big deal, BUT now it went the other way (worse battery life)....Last night I had it fully charged to the green LED. I left it on so I can have the alarm go off. 8 hours later it was at 70%. When I'm actually using it for all things related to a smartphone (gasp!) it's even worse.

So again, please Just fix it!!!

I am in the same boat and can't believe it. I really thought I was going to enjoy this phone this really sucks.

 

[markus_del_marko]

even with the new radio people including me are having the reboots and power offs. i don't have bad battery life and never had but i too experience loss of signal from time to time. it's definitely needs to be addressed. my next move might be to get the droid charge.

 

[Adrynalyne]

You didn't hear it from me, but there is newer stuff out there, that is incredibly stable (newer than anyone has seen so far). I cannot say any more than that . Lets hope Verizon moves their butts to hurry and release it.

For those contemplating moving to another device, consider waiting until GB otas at least.