Polaris office 5 found in Trust go security scan

[snocone]

Hey folks, i recently did a factory reset on my HTC one 4.4 running Trust GO and it flagged Polaris office 5 as a malicious app.

Have never seen this come up when running a security scan b4 the hard reset.

Trust GO will not let me uninstll it when i try to however.

any ideas what it is and is it really malware?

also how can i manually delelte it?

TIA

 

[Golfdriver97]

Hey folks, i recently did a factory reset on my HTC one 4.4 running Trust GO and it flagged Polaris office 5 as a malicious app.

Have never seen this come up when running a security scan b4 the hard reset.

Trust GO will not let me uninstll it when i try to however.

any ideas what it is and is it really malware?

also how can i manually delelte it?

TIA

Welcome to the forums.
My guess is if there are ads attached that is what flagged it. It is probably a preloaded app, and the only way to get rid of it completely is to root the device. You should be able to disable it by going to Settings> Apps> swipe over to All Apps> scroll down to Polaris> click on it> click disable. If you see Uninstall updates, that might have to be done first before disabling.

 

[snocone]

Welcome to the forums.
My guess is if there are ads attached that is what flagged it. It is probably a preloaded app, and the only way to get rid of it completely is to root the device. You should be able to disable it by going to Settings> Apps> swipe over to All Apps> scroll down to Polaris> click on it> click disable. If you see Uninstall updates, that might have to be done first before disabling.

Thanks for your response and i really find these forums very informative.

I have looked in my apps and it is not listed

 

[snocone]

TG scan report states -"this app can download and rate applications from chinese 3rd party app stores resulting in high data bills.TG recommends that you remove this app"

hmm perplexing and scary

 

[Golfdriver97]

Thanks for your response and i really find these forums very informative.

I have looked in my apps and it is not listed

The first screen that comes up is Downloaded. There should be tabs at the top saying downloaded, running and all. You should be able to swipe the screen to the left. or tap the tabs to get to All Apps.

 

[snocone]

The first screen that comes up is Downloaded. There should be tabs at the top saying downloaded, running and all. You should be able to swipe the screen to the left. or tap the tabs to get to All Apps.

OK. i found it per your instructions, the only option it gave me was to disable it as i did

there was no uninstall option..

 

[Golfdriver97]

OK. i found it per your instructions, the only option it gave me was to disable it as i did

there was no uninstall option..

OK. Now, it shouldn't be coming up in scans. And it can't be used since it is disabled. Do you use a PDF viewer?

Sent from my Nexus 5 using AC Forums mobile app

 

[snocone]

OK. Now, it shouldn't be coming up in scans. And it can't be used since it is disabled. Do you use a PDF viewer?

Sent from my Nexus 5 using AC Forums mobile app

it still comes up in the scan as malicious app, not sure what pdf viewer i have or use..

edit, i set it to ignore, is it a realproblem or maybe a false pos?

when i ran lookout antivirus it did not detect any problems in my system

 

[Golfdriver97]

it still comes up in the scan as malicious app, not sure what pdf viewer i have or use..

Strange...As for a replacement, I like Kingsoft office. https://forums.androidcentral.com/e.../details?id=cn.wps.moffice_eng&token=gKPTQAaS

 

[snocone]

Strange...As for a replacement, I like Kingsoft office. https://forums.androidcentral.com/e.../details?id=cn.wps.moffice_eng&token=d7tJhTnd

yes, very strange, do you think my system is safe if i have it disabled ?

 

[Golfdriver97]

yes, very strange, do you think my system is safe if i have it disabled ?

I think so. I really think it is getting flagged for ads more than anything else.

 

[snocone]

I think so. I really think it is getting flagged for ads more than anything else.

ok, i think thats the case also

thanks for your help, greatly appreciated

 

[Golfdriver97]

Glad I could help. See you around the forums.

 

[snocone]

apparently this app is"SimpleTemai.A@android trojan".
i hve no idea how it got on my phone as i just download essential apps from my google services when i did the factory reset...

stuck for ideas on how to get rid of it.

 

[Golfdriver97]

apparently this app is"SimpleTemai.A@android trojan".
i hve no idea how it got on my phone as i just download essential apps from my google services when i did the factory reset...

stuck for ideas on how to get rid of it.

How did you find that? Did you use TrustGo?

From a Sprint Moto X using AC Forums app

 

[Kevin OQuinn]

Try a different scanner like Lookout.

 

[snocone]

How did you find that? Did you use TrustGo?

From a Sprint Moto X using AC Forums app

Yes, in trust GO it was identified as a trojan

 

[snocone]

Try a different scanner like Lookout.

i did download and used lookout and it didnt identify it as a malicious app.

 

[Kevin OQuinn]

i did download and used lookout and it didnt identify it as a malicious app.

I would trust Lookout. I also noticed that Polaris seems to be a preloaded app from HTC. It's not malicious.

 

[snocone]

I would trust Lookout. I also noticed that Polaris seems to be a preloaded app from HTC. It's not malicious.

yes i went to ATT and showed it to them they said the same thing but TGO did identify it as that specific trojan so not sure if its a false flag or what