Possible defect in sapphire crystal lens glass

[ready2mosh]

I have the T-Mobile version of the G2, I have gone through 3 of them so far. What I have found is if you look at your crystal that covers the camera you may see what appears to be small scratches. Here is my third phones lens glass, bottom right of the glass it looks like scratches.

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But when you plane light off of the surface of the glass you'll see no scratches, which means it's internal, the glass is fracturing for some reason.

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Before anyone says you I did something to them, I haven't. I am very careful with my electronics, I bought a case and screen protector and had them on before I even touched the phones.

THIS SUCKS!!!

 

[srkmagnus]

The scratches are definitely visible. Are you noticing any negative effects with the photos you've taken? i.e. blur, noise, etc.?

 

[Haalcyon]

That's not good. Are you seeing any evidence that it's effecting image quality? I wonder if anyone else is noticing this.

 

[ready2mosh]

They aren't scratches, they are cracks and yes it affects the camera depending on how the light hits it because the cracks refract light differently than non cracked glass. I'm a jeweler and see this type of inclusion (fracture) all the time in gem stones. It's like a tiny crack in your windshield, next thing you know it's spreading and becomes a monster crack all the way across your windshield.

 

[ready2mosh]

Yes, others are seeing it but they think they are scratches. The only way I can tell people how to find them is you have to hold your phone at an angle where no light is reflecting off of the surface of the glass, now very slowly roll the phone back and forth and side to side, look for lines in the glass, they will be very faint, if you see lines and want to check if they are scratches or cracks have light reflect off the surface of the lens

 

[afmracer6]

Im getting the same on my Verizon G2. I cant see the scratches/cracks in the photos I take but now that I know the lense isn't perfect. Im obsessed with looking carefully at each photo for problems.

 

[ready2mosh]

Im getting the same on my Verizon G2. I cant see the scratches/cracks in the photos I take but now that I know the lense isn't perfect. Im obsessed with looking carefully at each photo for problems.

I have a feeling this is going to plague a lot of people, I am super careful with my stuff, put case on it before I even touched it, all 3 times. I think they need to put a rubber gasket around the glass to absorb any contact with the phone frame when it flexes.

 

[tx_tuff]

Not seeing anything on my lens cover, also Verizon here. The Verizon lens cover is much smaller than the others, it only covers the camera and not the surrounding area.

 

[NewAge]

Verizon version is different. Smaller and slightly recessed in the grooved metal "O". No scratching and I don't think it will be a problem like yours though time will tell. Its the only good thing Verizon did.

That and the power button lights up. Do the others? It looks like the volume arrows on back light up?

 

[ready2mosh]

I think I found something that actually explains what is happening. This caused by poor glass edge finishing as well as heat, read here.

 

[Ken7]

I've seen countless pictures from countless G2s and have never seen one picture that manifested a scratched lens.
My feeling is if it doesn't manifest itself in actual pictures or videos, it's not a significant issue.

Please don't anyone take this the wrong way, but sometimes I think some people go way to far trying to find something...anything wrong with these things. Holding a phone up to a light every which way to try and see a scratch that has no impact on pictures, just seems a bit anal.

When these issues actually impact the pictures, then I'll sit up and take notice.

Posted via Android Central App

 

[Jastow]

The title caught my attention and so had to look at mine...no cracks or scratches that I can see. There will always be some quality issues in production and that's why they have a return/exchange policy. Aside from some blurry pictures, the only strange thing I noticed is now my phone has a slight rattle, which I didn't have the first two weeks. I'd just take yours back again.

posted from LG G2

 

[ready2mosh]

I gave up, moved onto the note 3, not looking back, I hope no one else has any issues like I did, enjoy the G2!

 

[dontlookatme]

congrats on the upgrade. and i havent seen any on my verizon lg g2.

 

[Giusseppe Arcangel]

I think i have to reply to this. Yes, I am confirming this. SAPPHIRE is not as strong as you think. Mine cracked 7 o clock position. Image quality is not negative but I couldnt stand the sight of it, its about to shatter any minute. I never dropped mine. I am very careful with my gadget. why o why

 

[Giusseppe Arcangel]

OH. One possibility is that you are fingering the volume up but hitting the glass instead.

 

[mpacheco96]

my tmobile g2 has this problem it has about 10 of the "scratches" on the lens. it honestly does not affect the pictures at all for me. i think the minimum focus length is further than the sapphire glass of the lens so scratches wouldnt affect the picture since the camera is focusing further from the glass. i havent seen any lighting issues either which you would expect to see. i shot in direct light and everything seemed to be fine.

 

[Jasmine M]

I have tried it with a key and started scratching it..I found there is a coating on it....It's clean by scratching ..Not it's working fine ..clean and crisp photos..