Possible Known Issue with Activating T-Mobile Gear S2 3G

[Chris Fayden]

No and I use to use that as well on my Gear S.. I'm a little upset that they remove that feature....

 

[Chris Fayden]

I found an app that I believe will work with s health and the S2 it's called sleep as Android. You have to get the paid version cause it's only a 14 day trial and they are saying there are issues with the Gear S killing the battery during the course of the night....

 

[Arlene O]

So finally my watch is working properly. I can use it as a standalone in the US. I called T-Mobile and asked if it will worked as a standalone internationally. They told me yes, that I should be able to use it. Guess what? I'm in London and this feature doesn't work. It will not connect to any network. Is anybody having the same problem? :-(
P.S. I have an international plan.

 

[Blknight96]

So they just released the Gear S2 3G today on T-Mobile. I got mine and set it up but ran into an issue trying to get it to connect with the cell towers. For whatever reason, likely software related, the device won't activate on the cellular network. I went back to the store and they said it appears to be a known issue affecting all T-Mobile S2 3Gs as they are dealing with numerous customers coming back to the stores reporting the exact same problem. At the moment I don't know if this is just a T-Mobile problem or if this will affect S2 3G watches on AT&T or Verizon. They told me to hold on to the watch and wait for T-Mobile and Samsung to address the issue.

Definitely not an issue with AT&T in NYC, preordered and delivered already connected to the network

 

[Giora Gimel]

Do you see any network at all when you are roaming now?

You should be able to see the carrier you are connected to.

 

[Giora Gimel]

Do you see any network at all when you are roaming now?

You should be able to see the carrier you are connected to.

 

[attackbike]

Connection problems seems solved but it drains my battery like crazy.. Figured I'd wear this watch all day one time which was Sunday put the watch on drove in my car to the pizza buffet and the band fell apart when I got home at 8 o'clock battery was empty.. Unbelievable what's next? Never took this watch on a motorcycle or to the gym yet...

postimg . org/image/ktv0iqidv/

 

[Arlene O]

No. It stays on "searching" but it will not connect to any network. :-(

 

[Chris Fayden]

Do you have data roaming on?

 

[Nicholas Echcaroff]

Not sure if this will help anyone. But I had the same problem with mine (T-Mobile). The fix was pretty simple for me but took awhile to narrow down. The Sim card they had active on my watch was not actually the Sim card that was in my watch. Once the lady at the store looked it up she noticed they weren't the same and she corrected it. Started working immediately. Maybe the ppl at T-Mobile were taught incorrectly? Hope this helps.

Posted via the Android Central App

 

[attackbike]

Not sure if this will help anyone. But I had the same problem with mine (T-Mobile). The fix was pretty simple for me but took awhile to narrow down. The Sim card they had active on my watch was not actually the Sim card that was in my watch. Once the lady at the store looked it up she noticed they weren't the same and she corrected it. Started working immediately. Maybe the ppl at T-Mobile were taught incorrectly? Hope this helps.

Posted via the Android Central App

Same thing happened to me. When I dial 611 the representative asked me to read back the numbers and apparently was incorrect. once that was corrected I had to wait for the engineers to fix the problem on T-Mobile's end.

 

[Arlene O]

Yes, Chris Fayden. The technician I talked to open a case and Engineers are working on it. Hopefully it will get fix soon.

 

[ChangeOfHeart]

So if i go buy this watch over the weekend would you suggest I have them look at the watch to see what SIM number it is using versus what they have in the system so that they match?

 

[Chris Fayden]

No you just need to make sure that whoever sells you the watch activates the sim on the watch in the system...

 

[b mcfarland]

I received my s2 3g a week ago. I'm in New Jersey and had no issue with the device making or receiving calls (seems like this is fortunate after reading this thread). The issue I'm having is with the battery. I've turned off all notifications except messages and calendar. I even turned off the auto-on feature when I turn my wrist. Is there any chance the battery life can be improved with a software fix? It's obviously a problem. First and foremost, the blasted thing is supposed to be a watch. If it can't even hold a charge for a full day, it's a bust.

 

[Chris Fayden]

You may need to power cycle it a few times I get more than a full day out of mind I actually get about 2 days.. I could start my day at 9 in the morning get home at 10 o'clock at night and still be above 50%... you may just have an issue with that particular one.. I would try resetting the whole thing and wiping it out and starting over fresh see if that fixes the issue...

 

[Sammuel1973]

You may need to power cycle it a few times I get more than a full day out of mind I actually get about 2 days.. I could start my day at 9 in the morning get home at 10 o'clock at night and still be above 50%... you may just have an issue with that particular one.. I would try resetting the whole thing and wiping it out and starting over fresh see if that fixes the issue...

How is your battery life after playing mp3 music for 30 mins to 1 hr?

 

[Chris Fayden]

I haven't put any music directly onto the watch so I can't answer that question...

 

[agr1200c]

I am with T-mobile and i did have the same problem.. could not connect remotely - until the 19th of November when it got rectified.. there seem to be an outage for all gears in their network.. so it worked flawlessly - it would automatically connect to t-mobile network when disconnected from wifi.. sometimes 10 seconds others just less of 30 seconds.. soooooo good to see this working.. then today, November 27 it STOP... call Samsung and they say if it is connectivity it is a t-mobile issue.. so got transferred to T-mobile.. but the first line of support does not know much about these watches.. so asked for a ticket creation and I asked for an escalation of my problem... hopefully they will fix it..

 

[Arlene O]

So I went to Samsung store here in Denmark and ask about the watch and they don't have the 3G version yet. My watch don't work as a standalone over here even though my smartphone Samsung Galaxy Edge 6s works. I have tried everything; turning roaming on and mobile networks always on. I have an international plan with T-Mobile. I talk with T-Mobile about the problem. The technician tried everything over the phone with me. She said that she was going to send ticket to Engineers. Hopefully they will fix the problem and I will be able to use it in my travels.