Power Button Not Working

tsarcams

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Nov 13, 2014
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My power button just stopped working for no reason. I always have a case on it so it wasn't caused by dropping it. The fingerprint scanner still works, but I can't take a screenshot or turn the phone off... If I have to replace this, it will be my 3rd V20 since November and I'm a little bit over it now.
 

Morty2264

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Mar 6, 2012
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I'm sorry it stopped working for you! I'm assuming it's not stuck or anything like that? If you are getting a bit tired of the V20, is there a way for you to swap that with your carrier for a device of similar value? What about your warranties, etc?
 

tsarcams

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i had to remove the battery 3x before the power button turned back on so not quite a quick fix. never mind that it shouldn't be a common problem for any device...
 

tsarcams

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i have t-mobile so i can use jump on demand but there's nothing comparable (in my opinion) to jump to. i only have the v20 because the note 7 was recalled immediately after i ordered it and there wasn't anything else worth getting at the time. i'm just waiting for the g6 & note 8 launches and crossing my fingers that they aren't terrible.
 

Guyinbox

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The power button stopped working for me a few days ago but a battery pull fixed the problem. I've also gotten a "sim card removed device will restart" error a few times now, but after it restarts everything is fine. I'm really hoping these little bugs don't become a major issue.
 

Morty2264

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i had to remove the battery 3x before the power button turned back on so not quite a quick fix. never mind that it shouldn't be a common problem for any device...

If you remove the battery and then the button works, that sounds like a software issue. Hopefully battery pulls will fix this while you're waiting for those launches!
 

RaRa85

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My power button pretty much got stuck for weeks in the pressed position with not much clickiness to it when I pressed it. I tried all the methods mentioned here like removing the battery which didn't really help much. Then all of a sudden the power button just started working again with no issues and the same responsiveness as if I got it day one. Don't know what happened but it's great. Even when the button was stuck the fingerprint sensor still worked flawlessly and I could still push the bower button in(just a little) to turn it off but it definitely didn't click in like it should have. All is well. No complaints about this phone.
 

donebrasko

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My power button stopped. I'm afraid to pull the battery because I may not be able to cut it back on.

Has anyone not been able to turn it back on?
 

Mike Dee

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My power button pretty much got stuck for weeks in the pressed position with not much clickiness to it when I pressed it. I tried all the methods mentioned here like removing the battery which didn't really help much. Then all of a sudden the power button just started working again with no issues and the same responsiveness as if I got it day one. Don't know what happened but it's great. Even when the button was stuck the fingerprint sensor still worked flawlessly and I could still push the bower button in(just a little) to turn it off but it definitely didn't click in like it should have. All is well. No complaints about this phone.

How were you able to start after a battery pull? Was it making contact and just not clicking
 

RaRa85

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How were you able to start after a battery pull? Was it making contact and just not clicking
Yeah I could still "press" the power button technically. It just didn't have that clicky feeling or the travel was very shallow. I had to put some force behind it if that makes sense.
 

Mike Dee

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Yeah I could still "press" the power button technically. It just didn't have that clicky feeling or the travel was very shallow. I had to put some force behind it if that makes sense.
I've had times where it clicked less but I find it's better without the case
 

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