I bought a Moto X through Big Red and received a PIN code. The product arrived on 10/23 and within a couple of days, I knew it was not going to work out. On Saturday, I called Motorola to get the return processed. Motorola received the device on Monday.
Overall, its been a headache dealing with Motorola and Verizon. Motorola does not understand the process of getting the PIN Code from Verizon and that entire process. Verizon does not understand why the product has to be shipped back to Motorola. For me, its been 3 days since the product was returned back to Motorola and Verizon does not have the return recorded in their system. Make sure you stay on top of it. My account is all screwed up and I am hoping to be able to be able to go out and buy a new device by this weekend. Each time I talk to Big Red, I have to go straight to a supervisor as they really do not know what I am talking about.
I will never do this Motomaker thingy again. If I buy a phone from an outside supplier, I will get an unlocked version and order it directly.
Sorry just my 2 cents worth on this one.