I still have the same "review in progress" that I've had since I completed the $99 payment on the 22nd....
Registration for "immersive Gear VR experience for $99" - How did it Go
- Thread starter hhmorgan
- Start date
Just note FEDEX tracking will be off-the-mark today. My package stopped tracking at 12:51am on Indianapolis departure.
JustPassin
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felloffthetruck
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Well, I just got totally lied to yesterday by 'Curban,' the last Samsung e-Commerce Support rep. After speaking with Josh today, he once again escalated the escalation, but was nice enough to even give me his direct email (albeit a generic looking Samsung email address) and promised he'd follow up with me later tonight or tomorrow with a status from the warehouse.
That $50 e-gift certificate that Curban mentioned yesterday said he was 'emailing out as we speak' and the one I never got? Turns out, those $50 vouchers were only for those who had their order inadvertently cancelled or were as a result of some botched order, not for delayed ones. Considering so many of us had been delayed, that would have been a financial meltdown for Samsung's eCommerce department, so I totally understand the prerequisite. However, since I was promised by the last rep, Josh and his supervisor approved and submitted the request for the voucher for me, but noted that it takes approximately two weeks before I will actually get it in an email. So, again, Curban was basically talking out of his bunghole because even if he did put it through, I'd still be waiting up to two weeks for it anyway.
So, what about that 'it's definitely going out today and you'll have it no later than Wednesday' comment by Curban? Josh said there was no indication in the system that Curban would have been able to confirm that it would have been going out today or Monday with an ETA of Wednesday. Basically, complete BS.
Josh added that it could still possibly go out today, but until he gets confirmation from the warehouse, there's no certainty of it. He doesn't anticipate the issue will extend any further than a week, so again, I remain hopeful, but the whole experience has really left a sour taste. Would've been nice to get that $50 voucher now so I could place another order, but who knows when that will actually ship, too. And too bad I just can't take a subway over to Samsung 837 to use the voucher and pick up what I want there.
Oh well. The wait continues.
That $50 e-gift certificate that Curban mentioned yesterday said he was 'emailing out as we speak' and the one I never got? Turns out, those $50 vouchers were only for those who had their order inadvertently cancelled or were as a result of some botched order, not for delayed ones. Considering so many of us had been delayed, that would have been a financial meltdown for Samsung's eCommerce department, so I totally understand the prerequisite. However, since I was promised by the last rep, Josh and his supervisor approved and submitted the request for the voucher for me, but noted that it takes approximately two weeks before I will actually get it in an email. So, again, Curban was basically talking out of his bunghole because even if he did put it through, I'd still be waiting up to two weeks for it anyway.
So, what about that 'it's definitely going out today and you'll have it no later than Wednesday' comment by Curban? Josh said there was no indication in the system that Curban would have been able to confirm that it would have been going out today or Monday with an ETA of Wednesday. Basically, complete BS.
Josh added that it could still possibly go out today, but until he gets confirmation from the warehouse, there's no certainty of it. He doesn't anticipate the issue will extend any further than a week, so again, I remain hopeful, but the whole experience has really left a sour taste. Would've been nice to get that $50 voucher now so I could place another order, but who knows when that will actually ship, too. And too bad I just can't take a subway over to Samsung 837 to use the voucher and pick up what I want there.
Oh well. The wait continues.
If you have not received a email to actually pay for the bundle, you almost have no chance of getting the bundle. The email to pay is key to at least getting your order confirmed. Now that they are truly out of stock, it will be hard to even get one. My bundle has just shipped thankfully.
Hey everybody,
I've browsed through this thread, but not sure what to do please help.
I got my S8+ on Thursday April 20th signed up for $99 promotion, then on Saturday, April 22nd I got the email and bought the $99 bundle promotion and received an order#. I noticed a hold on my credit card for this which disappeared a few days ago.
I just think it's unfair, even though I have an order#, I have a feeling my order will get canceled. I haven't heard back in 10 days just waiting patiently.
What do you guys think will be the outcome to this? Please let me know, highly appreciate it.
Samsung Order Confirmation
Ogafa
I've browsed through this thread, but not sure what to do please help.
I got my S8+ on Thursday April 20th signed up for $99 promotion, then on Saturday, April 22nd I got the email and bought the $99 bundle promotion and received an order#. I noticed a hold on my credit card for this which disappeared a few days ago.
I just think it's unfair, even though I have an order#, I have a feeling my order will get canceled. I haven't heard back in 10 days just waiting patiently.
What do you guys think will be the outcome to this? Please let me know, highly appreciate it.
Samsung Order Confirmation
Ogafa
Last edited:
There are a lot of people in the same situation. I am one of them too. I called in e-commerce just a while ago. They said they are waiting to restock and start shipping again. I don't know if this is completely true as there are a few different things e-commerce reps have told people based on past replies in this forum. However, I do think it is a matter of time until we receive the shipping notification. Do sign up for fedex delivery manager. That's going to be the fastest way you'd be notified if you have a package.
Re: Registration for "immersive Gear VR experience for $99" - How did it Go
Update:
I never called Samsung to escalate the situation.
Arrived today. (Paid on 4/21 via Paypal)
Update:
I never called Samsung to escalate the situation.
Arrived today. (Paid on 4/21 via Paypal)
Last edited:
Status in order page still says Confirmed. in the promo website 'Gift Sent'. in the Shop app 'Under review'. Not sure if I should call and who to call.
felloffthetruck
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Finally received the $99. bundle today. 
Glad this nightmare is over.
Good luck for all those still waiting.
Glad this nightmare is over.Good luck for all those still waiting.
Finally received the $99. bundle today.
Good luck for all those still waiting.
Did you receive tracking info first?
felloffthetruck
Trusted Member
- Mar 31, 2013
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Yes, thru the FedEx Delivery Manager and got an email from Samsung about an hour later.
Filled out the promo on April 19th, paid for the $99. bundle on the 20th and just received the goodies today May 2nd.
Me too. I uploaded my T-Mobile agreement where it shows that I bought the phone before April 20.
It's been "Under Review" since then. Maybe I'll call Samsung and ask what's up.
It's been "Under Review" since then. Maybe I'll call Samsung and ask what's up.
This is the $99 Bundle with SD Card, Bluetooth Headphones and VR Gear. The free promo us just the VR Headset.
TechWhore
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- Jul 15, 2010
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I escalated my order last week and I just got an email saying I should be getting an email and I should check my spam and call ecommerce. If anyone has the prompts to select for them I'd appreciate ita
felloffthetruck
Trusted Member
- Mar 31, 2013
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Congrats. There's no telling when or if I'll get mine this week.
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