S Health cannot find a network connection

[SteveGPickering]

Having used the S Health app on the S5 for 2 years now, I have been very happy about logging my food intake. Only today, it has stopped finding the food I search for. No Network Connection, it states. All other apps working fine. Several reboots, no avail. Any one else having this problem and what to do about it?

 

[can3gxw]

I have never used the app for tracking my food, only for my steps. It must have broken in a recent update if you've been able to use it up until recently. I just tried mine to add a can of diet coke. Diet coke came up in the list so I tapped on it. It spun for a few seconds then gave the same error "no network connection".

No resolution, but at least it's not just you.

 

[Sid_sid3]

I am having similar issues with the s7 edge. It has been working fine up until today. Hopefully it's just a glitch they will fix asap.

Update:- I've had an email from customer support saying;

1. First, sync your information with your Samsung Account to make sure no data is lost. To do so, go to S Health > More/three vertical dots > Settings > Account > Tap on Sync Now.
Afterwards, please go to Settings ->* Application manager -> All -> Tap on S Health -> Clear cache.

2. If the issue persists, also tap on Clear Data (Settings > Application Manager > All > S Health >