S Health cannot find a network connection

SteveGPickering

New member
Jan 11, 2017
2
0
0
Visit site
Having used the S Health app on the S5 for 2 years now, I have been very happy about logging my food intake. Only today, it has stopped finding the food I search for. No Network Connection, it states. All other apps working fine. Several reboots, no avail. Any one else having this problem and what to do about it?
 

can3gxw

Trusted Member
Nov 1, 2010
804
0
0
Visit site
I have never used the app for tracking my food, only for my steps. It must have broken in a recent update if you've been able to use it up until recently. I just tried mine to add a can of diet coke. Diet coke came up in the list so I tapped on it. It spun for a few seconds then gave the same error "no network connection".

No resolution, but at least it's not just you.
 

Sid_sid3

New member
Jan 11, 2017
1
0
0
Visit site
I am having similar issues with the s7 edge. It has been working fine up until today. Hopefully it's just a glitch they will fix asap.

Update:- I've had an email from customer support saying;

1. First, sync your information with your Samsung Account to make sure no data is lost. To do so, go to S Health > More/three vertical dots > Settings > Account > Tap on Sync Now.
Afterwards, please go to Settings ->* Application manager -> All -> Tap on S Health -> Clear cache.

2. If the issue persists, also tap on Clear Data (Settings > Application Manager > All > S Health >
 
Last edited: