S20 FE camera has black screen

eklisiewicz

Well-known member
Apr 27, 2010
201
8
18
Hi, Just bought this phone used for my husband from backmarket.com. The camera does not work. When the stock app is opened, you only see a black screen. I have read numerous sites explaining why this happens, but we believe we have the correct permissions for the camera. Any help is greatly appreciated.

Thanks,

Elizabeth K.
 
I have tried Safe Mode. No change. I have tried clearing the cache and forcing the app to stop. no change. I also tried tapping on the screen as that was suggested in a YT video. We also have an error message that says, "Warning camera failed."
 
Unfortunately, that sounds like hardware failure. Is the phone still under warranty? If so, contact Samsung for warranty repair.
 
I have tried Safe Mode. No change. I have tried clearing the cache and forcing the app to stop. no change. I also tried tapping on the screen as that was suggested in a YT video. We also have an error message that says, "Warning camera failed."

Try a factory reset with no backup restored and see if it works.... if it doesn't hopefully you can get an exchange from the seller :eek:

That's why I don't do used phones :-\
 
Yes, it has a one year warranty. I contacted the seller at backmarket and reported this problem. They certified that the phone was in good working condition, I assumed that would have included the camera. So I am waiting for their response as to next steps. I will likely have to send the phone in for repair.
 
Unfortunately, even new phones fail sometimes. I have a reset on my list of things to try. However, does that mean all data is lost, such as photos, etc? My husband does not have a microSD card to back up anything.

Nobody should have to go through this, even for a refurbished phone. I have bought used phones for years now and I never had this problem.
 
I use Samsung smart switch on the PC to back up my device , also have Google back up in drive and photos and you should be good to go with factory reset to try
 
We tried the factory reset. No luck. Phone is getting returned. Husband will stick with his old S8 which works fine.