S20 FE camera has black screen

[eklisiewicz]

Hi, Just bought this phone used for my husband from backmarket.com. The camera does not work. When the stock app is opened, you only see a black screen. I have read numerous sites explaining why this happens, but we believe we have the correct permissions for the camera. Any help is greatly appreciated.

Thanks,

Elizabeth K.

 

[mustang7757]

Try clear data then force stop the camera app

 

[B. Diddy]

Does this also happen in Safe Mode? https://www.androidauthority.com/safe-mode-samsung-galaxy-s20-1082859/

 

[eklisiewicz]

Hi, We tried that but it did not work for us.

 

[eklisiewicz]

I have tried Safe Mode. No change. I have tried clearing the cache and forcing the app to stop. no change. I also tried tapping on the screen as that was suggested in a YT video. We also have an error message that says, "Warning camera failed."

 

[B. Diddy]

Unfortunately, that sounds like hardware failure. Is the phone still under warranty? If so, contact Samsung for warranty repair.

 

[mustang7757]

Hi, We tried that but it did not work for us.

Have you messed with anything in Developer settings? You can turn off sensor function if you did

 

[J Dubbs]

I have tried Safe Mode. No change. I have tried clearing the cache and forcing the app to stop. no change. I also tried tapping on the screen as that was suggested in a YT video. We also have an error message that says, "Warning camera failed."

Try a factory reset with no backup restored and see if it works.... if it doesn't hopefully you can get an exchange from the seller

That's why I don't do used phones :-\

 

[eklisiewicz]

Yes, it has a one year warranty. I contacted the seller at backmarket and reported this problem. They certified that the phone was in good working condition, I assumed that would have included the camera. So I am waiting for their response as to next steps. I will likely have to send the phone in for repair.

 

[eklisiewicz]

Developer options were not turned on. So I don't think that is causing the issue.

 

[eklisiewicz]

Unfortunately, even new phones fail sometimes. I have a reset on my list of things to try. However, does that mean all data is lost, such as photos, etc? My husband does not have a microSD card to back up anything.

Nobody should have to go through this, even for a refurbished phone. I have bought used phones for years now and I never had this problem.

 

[mustang7757]

I use Samsung smart switch on the PC to back up my device , also have Google back up in drive and photos and you should be good to go with factory reset to try

 

[eklisiewicz]

We tried the factory reset. No luck. Phone is getting returned. Husband will stick with his old S8 which works fine.

 

[mustang7757]

We tried the factory reset. No luck. Phone is getting returned. Husband will stick with his old S8 which works fine.

Probably have to send for repair