Samsung.com Orders

[trucksmoveamerica#AC]

Oh no I know.. they've charged for the 128 that I ordered this week but not the device I ordered back on 2/21. I'm bracing myself for lots of fun and arguments

Hopefully you kept your promo items

 

[daswooski]

Oh no I know.. they've charged for the 128 that I ordered this week but not the device I ordered back on 2/21. I'm bracing myself for lots of fun and arguments

You never know...in all this confusion you may have just received a free phone...they may not charge you for the one that was canceled even if you received it...good luck

 

[bkeaver]

Hopefully you kept your promo items

You never know...in all this confusion you may have just received a free phone...they may not charge you for the one that was canceled even if you received it...good luck

Nope I received it today and they have my 512 gb network locked!!!! Yes I still have all my freebies.

 

[daswooski]

Nope I received it today and they have my 512 gb network locked!!!! Yes I still have all my freebies.

I thought you said you ordered the TMo variant on 2-21 and they did not charge you?

 

[bkeaver]

I thought you said you ordered the TMo variant on 2-21 and they did not charge you?

They didn't. Originally they did but then that charge removed 2 weeks ago.. the only charge on my Samsung account is for the 128gb one

 

[bkeaver]

I have a feeling I will have to send the 512 back even though that is the one I really wanted and all my freebies are linked to

 

[bkeaver]

Well I have my 512gb Ultra and it's all unlocked now to return my 128gb and then see what happens with the billing. At this moment Samsung Financing has no charge for this devise listed.

 

[Mike Dee]

Well I have my 512gb Ultra and it's all unlocked now to return my 128gb and then see what happens with the billing. At this moment Samsung Financing has no charge for this devise listed.

Don't forget to factory reset your return

 

[Mike Dee]

@bhatech

Did you ever get your Rakuten bonus?

 

[bhatech]

@bhatech

Did you ever get your Rakuten bonus?

They proactively reached out couple of days back with this generic response.

Just checking in to let you know we are still awaiting word on the inquiry we submitted for your Samsung order.
We haven't forgotten about you and will let you know as soon as we have any information to share. Your continued patience is greatly appreciated!

The Rakuten Member Services Team

 

[Mike Dee]

They proactively reached out couple of days back with this generic response.

Just checking in to let you know we are still awaiting word on the inquiry we submitted for your Samsung order.
We haven't forgotten about you and will let you know as soon as we have any information to share. Your continued patience is greatly appreciated!

The Rakuten Member Services Team

Yeah I got something like that a week ago....I have written to them since but no response

 

[bkeaver]

Don't forget to factory reset your return

Absolutely

 

[azdmelani]

They proactively reached out couple of days back with this generic response.

Just checking in to let you know we are still awaiting word on the inquiry we submitted for your Samsung order.
We haven't forgotten about you and will let you know as soon as we have any information to share. Your continued patience is greatly appreciated!

The Rakuten Member Services Team

Same here. I get it weekly on Fridays.

 

[mjs2011]

So this is a weird one. I ordered the Ultra last Thursday and I've used the track by reference site and it shows 2 tracking numbers. Both Direct signature required. Both 12x1x9 boxes. One has a delivery date of Monday. The second has a delivery date of Tuesday.

 

[daswooski]

So this is a weird one. I ordered the Ultra last Thursday and I've used the track by reference site and it shows 2 tracking numbers. Both Direct signature required. Both 12x1x9 boxes. One has a delivery date of Monday. The second has a delivery date of Tuesday.

Maybe they shipped you 2 phones and will only charge you for one!!! Wouldn't that be cool...

 

[Mike Dee]

So this is a weird one. I ordered the Ultra last Thursday and I've used the track by reference site and it shows 2 tracking numbers. Both Direct signature required. Both 12x1x9 boxes. One has a delivery date of Monday. The second has a delivery date of Tuesday.

Did you order the free OTG adapter?

 

[mjs2011]

Did you order the free OTG adapter?

Yes I did

 

[Mike Dee]

Yes I did

That might be the second shipment

 

[mjs2011]

That might be the second shipment

Yeah I finally got the shipping email from Samsung and it's the 2nd tracking number that says Tuesday, but still really strange about having that first tracking number. Neither of them have updated statuses.

 

[dgcorn]

At one point, I had three extra tracking numbers through Samsung.